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Att 4 - RAMP
Attachment 4 Risk Assessed Management Plan Response to Council’s Information Request MCU 24/0115 Agiato Pty Ltd 4 Pines Noosa 4th November 2024
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4 Pines Noosa
Risk Assessed Management Plan
Commercial Hotel Licence
Licence No. New Application
Agiato Nominees PTY LTD
October 2024
Page 3
Ta b le o f Co nt e nt s
1. Risk Assessed Management Plan 1
2. Premises 1
3. Principal Activity 1
4. Hours of Operation 2
5. RSA Initiatives 2
6. Liquor Accords 3
7. Arrangements at the Premises with Respect to 4
7.1 Lighting 4
7.2 Noise Mitigation 4
7.3 Security 5
7.4 Transportation 5
8. Provision of Food 6
9. Staff Training 6
10. Minors 6
11. Unduly Intoxicated & Disorderly Patrons 7
11.1 Unduly Intoxicated Patrons 7
11.2 Encourage Responsible Consumption Practices 8
11.3 Disorderly Patrons 8
12. Impact of the Business on the Amenity of the Community 9
12.1 The Goal 9
12.2 Assets 9
12.3 Commitment 9
13. Promotions 10
14. Engagement with Local Community 10
15. Compliance with Laws 10
16. General Compliance 11
16.1 Footpath Dining 11
16.2 Designated Outdoor Smoking Area (DOSA) 11
16.3 Advertising of Events 11
16.4 Patrons on Premise 11
16.5 Adult entertainment 11
16.6 Functions on Premise 11
16.7 Catering off-site 11
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1. Risk Assessed Management Plan Background
The 4 Pines Noosa is licenced premises located within the Noosa Junction Plaza Shopping Centre, facing
onto Noosa Drive. It is a long established licensed venue for over 20 years, providing a place for meals and
entertainment for noosa visitors and residents in an easily accessible location. Agiato Nominees Pty Ltd
are the current owners and lessee for 4 Pines Noosa.
Established within the existing property is a lounge area, dining area, function space, outdoor decks and
ancillary visitor and staff amenities.
The Agiato Nominees Pty Ltd currently holds a Nightclub Licence No. 252550 and operates under extended
hours of 10.00am – 2.00pm. They are wishing to change this licence for a Commercial Hotel licence.
The Agiato Nominees Pty Ltd has a responsibility to their neighbours and the community as a whole to be
responsible with their service. In developing the RAMP, Agiato Nominees PTY LTD is committed to the
following objectives to minimise the harm associated with the conduct of the business:
• The responsible service of liquor at the premises, including dealing with minors on the premises,
unduly intoxicated and disorderly patrons.
• The prevention of incidents of risky or harmful alcohol consumption or violence at the venue.
• The impact of the business conducted at the premises on the amenity of the surrounding area and
how it will be mitigated.
• Ensuring the conduct of business at the premises complies with the relevant Acts and Regulations.
2. Premises
The details of the licenced premises are presented below in Table 1:
Table 1: Details of Premises
Proposed Licensee Agiato Nominees Pty Ltd
Trading as 4 Pines Noosa
OLGR Licence No. New Application
Licence Type Commercial Hotel Licence
Current Trading Hours 10:00am- 2.00am Monday - Sunday
Premise Address Shop 5 / 81 Noosa Drive, Noosa Heads Qld 4567
Premise Lot and Plan Lot 1 on RP206645
3. Principal Activity
The principal activity of a business conducted under a Commercial Hotel Licence is:
(1) The principal activity of a business conducted under a commercial hotel licence is the sale of
liquor for consumption on the licensed premises, or on and off the premises, together with—
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(a) the provision of meals and accommodation, as required under the licence; and
(b) the provision of premises and catering facilities for use by persons genuinely attending
a function held on the premises.
(2) The authority under a commercial hotel licence to sell liquor does not apply unless a business is
conducted on the licensed premises with the principal activity as mentioned in subsection (1).
(3) To remove doubt, it is declared that it is inconsistent with the principal activity of a business
conducted under a commercial hotel licence to only sell liquor for consumption off the premises.
Agiato Nominees Pty Ltd will comply with the defined requirements of the Liquor Act 1992. Established
within the existing property is a lounge area, dining area, function space, outdoor decks and ancillary
visitor and staff amenities.
The Agiato Nominees Pty Ltd will operate in a responsible manner providing for its patrons in a safe
controlled environment ensuring that any possible impacts to adjoining properties are mitigated through
responsible patron and operational management, venue design and construction.
4. Hours of Operation
As the manager and operator of 4 Pines Noosa, Agiato Nominees Pty Ltd proposes to operate from
10:00am – 2:00am Monday – Sunday. This reflects the existing operating hours of their existing licence
(252550) and as prescribed under the Liquor Act 1992.
5. RSA Initiatives
The Agiato Nominees Pty Ltd is committed to best practice policies and procedures to minimise harm
associated with the service of liquor at the premises.
The Operators and Managers of 4 Pines Noosa (Agiato Nominees Pty Ltd) will support staff members who
refuse service to patrons who are deemed to be unduly intoxicated, disorderly or to minors on the premises.
Under the Liquor Act 1992, all staff involved in the service and/or supply of alcohol will be trained in an
OLGR approved Responsible Service of Alcohol course.
The managers of 4 Pines Noosa will ensure that RSA training is updated for all staff involved in the service
and/or supply of alcohol every three years.
A training register that houses a copy of each employees RSA certificate and information on RSA training
date and expiry, as well as an acknowledgement of receipt of the RAMP will be held. This information will
be made available to Police and OLGR inspectors when requested.
Adequate signage for both staff and patrons will be displayed around all bars to reinforce RSA practices,
particularly in regard to minors, unduly intoxicated and disorderly patrons.
The RAMP will be presented to all employees involved in the service and/or supply of alcohol annually and
acknowledgement of training housed in training register.
Rapid and excessive consumption of liquor on the premises is unacceptable and will be mitigated by the
following responsible hospitality practices that overarch OLGR requirements. These include:
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1) Water will be provided free to all patrons.
2) Light or mid strength beer options will be available.
3) Management do not promote stock piling of drinks and will deter customers from rapidly and
excessively consuming liquor. Staff are trained as a part of RSA practices if they have a customer
that is purchasing an excessive number of drinks at one time, staff will only serve one per occasion
to that customer. They will communicate to the customer the reason for refusal.
4) Liquor is supplied in standardised quantities.
5) Triple nips of alcohol are not permitted in any size glass.
6) The following meal options will be available:
• Dining will be open for full menu foods service each day.
7) Management on duty support all staff enforcing RSA policies.
8) Specific RSA policies have been prepared for minors, unduly intoxicated persons, and the running
of promotions.
6. Liquor Accords
The Agiato Nominees Pty Ltd believes individual licensees need to work co-operatively with each other to
develop approaches that benefit both the industry as a whole and the broader community. The Agiato
Nominees Pty Ltd is a supporter of Accords between licensees as they promote the responsible service of
alcohol, encourage improvements in safety and security and involve improved communication and co-
operation between licensees and the community.
4 Pines Noosa is a member of the Noosa liquor Accord along with being a member of the Noosa Junction
Traders Association, Tourism Noosa and the Noosa Chamber of Commerce. They work in with these
associations and the Accord to share information, keep updated on industry u=information and seek
positive outcomes for the hospitality industry.
Further, the operators of 4 Pines Noosa are a supporter of the Code of Practice for the Responsible
Service, Supply and Promotion of Liquor which was developed by a working party including the
Department of Tourism, Fair Trading and Wine Industry Development, Clubs Queensland, RSL and Services
Clubs Associations, Queensland Health, Queensland Police and the Queensland Hotels Association.
The Code of Practice is a proactive industry approach to ensure liquor is served in a responsible manner
and details how licensees and staff can identify and control the risks associated with the supply of liquor.
The Code, among other things, indicates that licensed premises should not promote drinking games or
serve alcohol in other than standard measures.
The initiatives of this RAMP are consistent with those of the Code of Practice.
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7. Arrangements at the Premises with Respect to
7.1 Lighting
4 Pines Noosa has extensive lighting measures installed.
a) The dining area, bar and all facilities are sufficiently well lit inside and outside and complies with all
requirements of the Workplace Health and Safety Act and the Fire and Rescue Service Act.
b) All entries, exits and outside area are adequately lit to ensure patron safety and identification.
c) Service areas and exit points for the outside decks are sufficiently lit for patron safety.
7.2 Noise Mitigation
4 Pines Noosa has a Noise Sources and Management Plan, refer Attachment A.
4 Pines Noosa also proposes to operate its venue within the following requirements as to ensure
responsible management of perceived noise impacts,
Between the hours of 10:00am and 11:00pm, noise emanating from entertainment, music or related
activities in the outdoor deck area of the premises must not exceed 70dB(C), fast response, when
measured approximately 3 metres from the source of the noise.
– All speakers located in the outdoor deck area must face in towards the premises.
– The use of the speakers in the outdoor deck area is prohibited after 11:00pm.
– Live amplified entertainment, including DJs, is prohibited in the outdoor deck area of the premises.
Whenever noise from amplified entertainment or music inside the premises exceeds 85dB(C), fast
response, measured approximately 3 metres from the source of the noise, entry/egress to the premises
must only be via the sound lock doors, one of which must be closed at any one time.
Except for the sound lock, all doors and windows must be kept closed and sound curtains drawn whenever
noise from amplified entertainment or music inside the premises exceeds the following criteria:
(i) Between 10:00am and 11:00pm and providing the noise is channelled through the ceiling
mounted down facing speakers - 85dB(C), fast response, measured approximately
3metres from the source of the noise.
(ii) On any other occasion - 75dB(C), fast response, measured approximately 3 metres
from the source of the noise.
All entertainment, music and/or related activities inside the premises must be conducted through a
compression sound limiting device approved by the Office of Liquor and Gaming Regulation which restricts
the sound level to a maximum of 100dB(C), fast response, when measured approximately 3 metres from
the source of such noise when all doors and windows are closed.
The sound limiting device is to have a locking mechanism, which is to be locked at all times except for
inspection or maintenance work on the device.
Access to the sound limiting device, except for maintenance work, is restricted to the licensee, approved
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manager and the person in charge of the premises at any time.
7.3 Security
4 Pines Noosa is a safe hotel establishment. All staff will have completed RSA requirements and an RMLV
trained and approved Manager will be on shift at all times.
The licensee and approved manager/s will ensure crowd controllers licensed under the Security Providers
Act 1993 are employed in the following ratios at all times from 11:00pm until one hour after the premises
ceases to supply liquor:
• 1 to 100 patrons or part thereof - 1 crowd controller
• More than 100 patrons but not more than 200 patrons - 2 crowd controllers
• More than 200 patrons but not more than 300 patrons - 3 crowd controllers
• More than 300 patrons but not more than 400 patrons - 4 crowd controllers
• More than 400 patrons but not more than 500 patrons - 5 crowd controllers
• Plus at least 1 crowd controller for every 250 patrons (or part) thereafter.
The licensee and approved manager/s will maintain closed-circuit television (CCTV) equipment recordings
of all patrons entering and leaving the premises via the entrance and exit (including any fire exit used for
removing patrons).
The CCTV footage will include recordings of all interactions between patrons and crowd controllers or
staff, from 8:00pm until one hour after all patrons have left the premises, or close of business, whichever is
later.
The licensee and approved manager/s will keep CCTV recordings in a secure place for at least 28 days
after the recording is made. Recordings of incidents where persons are removed or injured must be kept
on the premises for 1 year after the recording is made.
The recordings must be produced on request by an investigator appointed under the Liquor Act 1992.
The operators of 4 Pines Noosa will ensure that the following practices are adhered to:
a) Patron safety.
b) An Incident Register is maintained and kept in a secure office.
c) Crime scene management procedures.
d) Staff to discourage anyone from driving if they appear intoxicated.
e) All staff to act respectfully towards patrons at all times.
7.4 Transportation
4 Pines Noosa is located within Noosa Junction in the Noosa Heads locality of the Noosa Shire. Transport
options available for patrons are provided all within close proximity,
– Taxi rank,
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– Bus stop / transit centre,
– Ride share options, and
– Bikeway and pedestrian pathways.
Staff will offer and on request contact services for patron collection when required.
8. Provision of Food
4 Pines Noosa has a kitchen that provides lunch and evening meals for patrons to be able to be eaten
within the main premises, function area or the outside decks.
Take away meals are also able to be provided to patrons.
9. Staff Training
The management of 4 Pines Noosa acknowledge that the Liquor Act 1992 expressly requires all staff
involved in the service and supply of liquor to hold a current training course certificate (Provide RSA) issued
by an OLGR approved trainer. All relevant staff who do not hold a current certificate must complete
training in the responsible service of alcohol within 30 days of commencing duties.
The principles of the RSA training course are reinforced by management at staff meetings and in-house
training sessions which are conducted on a monthly basis. The sessions include a review and update of
RSA practices. Staff meetings are also conducted prior to functions. Induction training is also provided to
new staff. Staff meetings include an opportunity for situational analysis of how to refuse service.
a) Management encourage staff to be trained efficiently and effectively for their job.
b) All staff involved with the handling of alcohol are trained in RSA as soon as possible after
commencement of employment, always within 30 days.
c) All training records are kept in staff files, including a register and copies of certificates by staff.
d) Management constantly reinforce RSA principles and practices in everyday trade.
e) All staff have signed off and agree to work according to this approved RAMP and any additional
conditions imposed on the liquor licence.
f) A register is kept ensuring all staff have read and understood the RAMP and additional conditions
imposed on the liquor licence.
10. Minors
Minors when on premise will be dealt with in accordance with the Liquor Act 1992 and as per the Conditions
of Licence No. 211388.
• Minors are not permitted to enter the premises unless the minor is exempted in accordance with
Sections 155(4) and (5) of the Act, of which the following exemptions will be applicable:
a. the minor is a resident on the premises; or
b. the minor is on the premises to -
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i. perform duties as an employee of the owner, or occupier, of the premises or a
part of the premises; or
ii. perform duties in the conduct of a lawful business; or
iii. perform duties while receiving training for employment or work experience; or
c. the minor is attending a function being held on the premises; or
d. the minor—
i. is eating a meal on the premises; or
ii. is accompanied by a responsible adult who is responsibly supervising the minor.
• Minors are not permitted to be served alcohol whether by staff or by another customer at any time.
• Individuals procuring alcoholic drinks for minors will be asked to leave the premises.
• All patrons are required to provide acceptable evidence of age where there is any doubt, they are
under 25.
• Staff may request ID from patrons who look under 25 who are seen consuming alcohol on any
public area of the premises.
• All staff are trained in what constitutes acceptable evidence of age under the Liquor Act 1992.
• Management support staff who practice and enforce ID checking.
• There are only five forms of photographic ID which are acceptable proof of age:
– a proof of age card issued by relevant authorities in each state or territory;
– an Australian driver’s license or permit;
– foreign driver’s license (note that to be acceptable, a foreign driver’s license must include
a photograph, DOB and certification);
– an Australian or foreign passport; and
– a key pass issued by the Victorian Government.
• The manager on duty has a duty of care to handle minors responsibly. If the minor is not complying
with the regulations set out by the Liquor Act 1992, the Duty Manager will explain the business
requirements and make arrangements to remove the minor from the premises.
11. Unduly Intoxicated & Disorderly Patrons
11.1 Unduly Intoxicated Patrons
Definition of unduly intoxicated: A state of being in which a person’s mental and physical faculties are
impaired because of the consumption of liquor, drugs or another intoxicating substance.
A person is considered unduly intoxicated if:
• their speech, balance, coordination or behaviour is noticeably affected; and
• when there are reasonable grounds for believing the affected speech, balance, coordination, or
behaviour is the result of the consumption of liquor, drugs or another intoxicating substance.
Behaviour of unduly intoxicated patrons includes, but is not limited to:
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• Slurred speech.
• Staggering.
• Abusive language/behaviour.
• Rambling conversation and nonsensical statements.
• Inability to pick up change from the bar.
• Lack of focus and eye contact.
• Clumsy, uncoordinated behaviour.
All staff will be trained in identifying signs of undue intoxication. The following actions will be enforceable
at the premises:
• Unduly intoxicated patrons will not be served.
• Management support staff who do not serve unduly intoxicated patrons.
• Reasonable effort will be made to ensure unduly intoxicated patrons are dealt with in a safe
manner and escorted from the venue safely.
• Staff to offer non-alcoholic beverages to intoxicated patrons.
• All staff actively monitor levels of intoxication of all patrons.
• Management do not support drinking practices which foster a culture of binge drinking
11.2 Encourage Responsible Consumption Practices
4 Pines Noosa management seeks to meet its duty of care obligations to all patrons. Staff must seek a
second opinion of a senior staff member where possible before refusal of service. Management are to be
responsible for refusing service of alcohol to unduly intoxicated patrons. Management are to inform all
other areas of an intoxicated patron on the premise.
11.3 Disorderly Patrons
Liquor cannot be sold or supplied to a disorderly patron. Disorderly patrons are not necessarily unduly
intoxicated. In fact, many of the major trauma and deaths that have occurred on licensed premises in
Queensland have been caused by disorderly people who have not consumed liquor on the premises at all.
Numerous incidents are reported to the police and OLGR each year which involve violence, including fights,
assaults or accidents where patrons are injured or inconvenienced in some other way by someone who
have not been drinking.
A disorderly patron may cause disturbances or interfere with the enjoyment of other patrons. Disorderly
patrons come in many forms including patrons who are:
• Boisterous
• Aggressive
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• Careless
• Argumentative
• Violent
Under the influence of other substances management and staff will assess the potential for a disorderly
person to inadvertently cause harm to themselves or other patrons. Their general behaviour may reduce
the personal safety for all patrons and staff in a particular area.
12. Impact of the Business on the Amenity of the Community
12.1 The Goal
Whilst the ultimate goal of any commercial enterprise is financial gain, pursuing success requires a
willingness to assume the responsibilities associated with membership of the community. The provision of
liquor facilities carries with it an obligation to do so responsibly, where maximising profits is in many ways
necessarily a secondary consideration.
4 Pines Noosa accepts that to provide such amenities we must maintain a high level of vigilance, providing
guidance and exercising restraint when required.
In this respect the goal is, therefore, the creation of a mutually beneficial economic and social relationship
between 4 Pines Noosa and the community.
12.2 Assets
4 Pines Noosa’s key asset is their staff. They are the interface between the ideals of management and the
community. Staff are expected to build and maintain loyalty with the patrons. The professionalism
expected can only be achieved through cultivating and enhancing the skills of staff – be it through formal
instruction or on the job mentoring from those more experienced.
The 4 Pines Noosa is committed to meeting these requirements, enabling their staff to achieve a level of
excellence in their work, and to gain personal satisfaction and financial security.
The delivery of quality service is reliant upon the nature of the environment in which it is provided. This is,
of course, the venue itself. For this reason, the premises are scrupulously maintained, and services are
presented and delivered in a manner that minimises the risk of harm without compromising the quality of
our product.
12.3 Commitment
4 Pines Noosa is committed to maintaining a good working relationship with any person or group who
may be affected by trading activities. In this regard, it is the management policy of the venue to make
available to any concerned person the name and contact particulars of duty managers, owners and
Approved Managers if appropriate, and to meet with any person requesting such in order to identify and
address any issue or concern which may arise.
It is the expectation of management that duty managers, staff and security are courteous and
understanding in their dealings with neighbours regardless of the circumstances.
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13. Promotions
• Free liquor and multiple quantities of liquor are not promoted off the premises.
• No external, or internal signage visible externally advertising drink promotions of any form is
permitted.
• Management do not heavily discount or offer free alcohol to encourage drinking for drinking’s
sake.
• Management do not promote stock piling of drinks.
• Management do not promote activities that encourage harassment of patrons or staff.
• Management chooses to promote the amenity of the venue. All venue advertising will be carried
out responsibly and with due regard for the proper, controlled and moderate use of alcohol.
• Management strives to provide patrons with a relaxing, entertaining and enjoyable visit which
encourages repeat visitation.
14. Engagement with Local Community
• Management will actively participate in community events and forums. Updates from industry
bodies and any event or forum attended, will be circulated through Management and advised to
staff through meetings or memos as required. To this end, 4 Pines Noosa is a member of the Noosa
junction Traders Association, Tourism Noosa and the Noosa Chamber of Commerce.
• Management have consulted with and will continue to engage as required with RG Strategic
Planning Specialists, the Office of Liquor and Gaming Regulation, Noosa Shire Council, Noosa
Liquor Accord and the QLD Police on the matters of Liquor Reform, RSA, RMLV training, Best
Practice and this RAMP.
• Agiato Nominees Pty Ltd prides themselves on being a responsible community organisation in the
local business community and will actively engage with the local community of Noosa and beyond.
15. Compliance with Laws
4 Pines Noosa will comply with all mandatory laws including:
a) Liquor Act 1992;
b) Anti-Discrimination Act 1991;
c) Tobacco and Other Smoking Products Act 1998;
d) Trade Measurements Act 1990;
e) Security Providers Act 1993;
f) Workplace Health and Safety Act 1995;
g) Industrial Relations Act 1999;
h) Workers Compensation and Rehabilitation Act 2003;
i) Food Act 2006;
j) Fire and Rescue Service Act 1990;
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k) Anti-Money Laundering and Counter Terrorism Act 2006, and
l) Local by-laws outlined by Local Government.
16. General Compliance
16.1 Footpath Dining
There is no Footpath Dining at the 4 Pines Noosa.
16.2 Designated Outdoor Smoking Area (DOSA)
There is no outdoor smoking area, patrons must leave the facility if they wish to smoke.
16.3 Advertising of Events
The advertising of upcoming events and promotions occurring on the premises will be via social media
platforms. External advertising will not include the sale price of liquor nor make reference to free drinks,
multiple drinks and/or drink discounts.
16.4 Patrons on Premise
If an occupancy notice is issued with respect to the premises, then the maximum number of patrons which
the premises are authorised to contain as determined under the Fire and Rescue Service Act 1990, and
pursuant to that occupancy notice, must not be exceeded.
Staff and security will conduct head counts to ensure compliance with this requirement. It is the
responsibility of management to otherwise ensure that the premises does not become overcrowded and
staff and/or security will act in accordance with directions given by the manager in this regard.
16.5 Adult entertainment
Not applicable. Adult entertainment will not be provided.
16.6 Functions on Premise
4 Pines Noosa may operate and provide for private functions within the premises dining areas. All catering
and service for food and alcohol will be undertaken by the Licensee. Guests will not be able to bring or
supply their own alcohol.
16.7 Catering off-site
4 Pines Noosa will not be offering off-site catering to events and functions held within the community.
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