Attachment 1 - Advice from Tuscan.pdf

                                                                                                      12 April 2023


Phil Starkey
Project Manager
GH Properties
PO Box 55 Noosa Heads QLD 4567

By Email: [email protected]


RE:       Application No MCU21/0110
          Noosa Springs Hotel Development
          Lot 2 SP100810 & Lots 3&4 SP 178340

Dear Mr Starkey,


We refer to a letter of 20 February 2023 from Mr John Cochrane who states:

          I believe that the amended plans raise further issues in respect of the potential use of the
          public areas as a Functions Facility and the potential for this use to
          1. Generate additional parking and traffic demand
          2. Exacerbate bushfire evacuation and response issues
          3. Generate noise impact not assessed in the acoustic report
          4. Develop a hotel a business model in competition with existing resort facilities.
          5. Develop a Land Use not specified in the application or in referrals to SARA

In our capacity as a specialist hotel advisor to GH Properties, Tuscan has reviewed the letter of 20 February
2023 drawing on our 20 years’ experience across all states of Australia and New Zealand that includes all
international operators who manage hotels in the region, hotel efficiency reviews, operational business plans
and forecasts, hotel openings. Recently we negotiated the selection and the appointment of the first luxury
Waldorf Astoria in Australia and are familiar with a wide range of brands from lifestyle smaller hotels through
to very large assets, many of which are in mixed use developments.

The Development Application (No MCU21/0110) for a Noosa Springs Hotel (DA) extends the existing resort
facilities at Noosa Springs with a luxury hotel. As in integrated resort, several principles underpin the business
and operations have been adopted and reflected in the DA application. From our extensive hotel development
and operational experience, we regard these principles as appropriate in combining high level service levels
for guests with efficient hotel infrastructure that avoids duplication with the existing facilities at the clubhouse.

Business Principles for Noosa Springs Hotel

The existing clubhouse facilities includes function space supported by a production kitchen, restaurant and
bar, plus a wellness and spa centre. These uses will not be altered but upgraded consistent with the 5 star
hotel branding and some modifications to establish the clubhouse kitchen as a production kitchen to support
the hotel demand. The clubhouse will provide function facilities for hotel guests as the hotel itself does not
provide function rooms. This ensure that staff and other operational costs is most efficeient, which supports
the financial viability of the integrated factility.

The operational approach is based on the following:

      •   The resort function facilities and production kitchen remain at the clubhouse and avoids duplication of
          those facilities at the hotel.
      •   The hotel kitchen is a show kitchen to service in the restaurant and room service requirements.



TUSCAN         +61 2 8377 4688         LEVEL 4 BLIGH HOUSE            PO Box R1031
               [email protected]      4-6 BLIGH STREET
               TUSCAN.COM.AU           SYDNEY NSW 2000
                                                                      ROYAL EXCHANGE                            1
                                                                      NSW 1225
                                       ABN 12 614 126 877


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TUSCAN

12 April 2023

Phil Starkey

Project Manager

GH Properties

PO Box 55 Noosa Heads QLD 4567

By Email: [email protected]

RE: Application No MCU21/0110
Noosa Springs Hotel Development
Lot 2 SP100810 & Lots 3&4 SP 178340

Dear Mr Starkey,

We refer to a letter of 20 February 2023 from Mr John Cochrane who states:

| believe that the amended plans raise further issues in respect of the potential use of the
public areas as a Functions Facility and the potential for this use to

1. Generate additional parking and traffic demand

2. Exacerbate bushfire evacuation and response issues

3. Generate noise impact not assessed in the acoustic report

4. Develop a hotel a business model in competition with existing resort facilities.

5. Develop a Land Use not specified in the application or in referrals to SARA

In our capacity as a specialist hotel advisor to GH Properties, Tuscan has reviewed the letter of 20 February
2023 drawing on our 20 years’ experience across all states of Australia and New Zealand that includes all
international operators who manage hotels in the region, hotel efficiency reviews, operational business plans
and forecasts, hotel openings. Recently we negotiated the selection and the appointment of the first luxury
Waldorf Astoria in Australia and are familiar with a wide range of brands from lifestyle smaller hotels through
to very large assets, many of which are in mixed use developments.

The Development Application (No MCU21/0110) for a Noosa Springs Hotel (DA) extends the existing resort
facilities at Noosa Springs with a luxury hotel. As in integrated resort, several principles underpin the business
and operations have been adopted and reflected in the DA application. From our extensive hotel development
and operational experience, we regard these principles as appropriate in combining high level service levels
for guests with efficient hotel infrastructure that avoids duplication with the existing facilities at the clubhouse.

Business Principles for Noosa Springs Hotel

The existing clubhouse facilities includes function space supported by a production kitchen, restaurant and
bar, plus a wellness and spa centre. These uses will not be altered but upgraded consistent with the 5 star
hotel branding and some modifications to establish the clubhouse kitchen as a production kitchen to support
the hotel demand. The clubhouse will provide function facilities for hotel guests as the hotel itself does not
provide function rooms. This ensure that staff and other operational costs is most efficeient, which supports
the financial viability of the integrated factility.

The operational approach is based on the following:
e The resort function facilities and production kitchen remain at the clubhouse and avoids duplication of

those facilities at the hotel.
e The hotel kitchen is a show kitchen to service in the restaurant and room service requirements.

TUSCAN +61 2 8377 4688 LEVEL 4 BLIGH HOUSE PO Box R1031
[email protected] 4-6 BLIGH STREET ROYAL EXCHANGE 1
TUSCAN.COM.AU SYDNEY NSW 2000 NSW 1225

—_—_ ABN 12 614 126 877