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TOURISM NOOSA FUNDING AND PERFORMANCE DEED 2026–2029 · Report
GENERAL COMMITTEE MEETING 13 APRIL 2026
8.2 TOURISM NOOSA FUNDING AND PERFORMANCE DEED 2026–2029
Author Chief Executive Officer, Larry Sengstock
CEO's Office | Office of the CEO & Mayor
Index 71.01 - Tourism Noosa
Attachments 1. ATTACHMENT 1_Tourism Noosa Funding and Performance Deed
2026-2029
EXECUTIVE SUMMARY
At the Ordinary Meeting on 18 December 2025, Council adopted the Tourism Noosa Roadmap and
endorsed ‘Option 2 – Evolve Tourism Noosa to align with the Destination Management Plan (DMP)’
as the immediate service delivery model. Council also requested the CEO return with final terms for
a multi-year funding deed and that Procurement support the development of any future funding
agreements. This report responds to those resolutions by presenting a three-year Funding Deed (1
July 2026-30 June 2029) and including Schedule 1 (Agreed Priorities, KPIs and Target Metrics) and
Schedule 2 (Performance Adjustment Calculation) for Council consideration.
Tourism Noosa (TN) is Council’s long-standing Local Tourism Organisation (LTO). The adopted
DMP requires a shift from a primarily promotional focus to destination stewardship, embedding
community values, sustainability, behaviour change and measurable outcomes across marketing,
visitor services and industry capability. The Funding Deed gives effect to this shift. It preserves
service continuity while strengthening accountability, aligning programs and reporting to the DMP,
and clarifying roles, boundaries and governance between Council and TN. The Funding Deed
introduces a ranked KPI framework, supported by a points-based performance adjustment
methodology, enabling Council to assess performance not only on the number of KPIs achieved, but
also on the relative importance of those KPIs as set out in Schedule 1 and 2.
A joint Council–TN Working Group with expertise in funding and contract management led the
drafting of the proposed Funding Deed. Council’s Legal Counsel undertook multiple reviews,
supported by an independent external legal review, to test structure, enforceability and risk
allocation. Council Procurement advised on compliance with the Local Government framework and
principles. A Councillor briefing validated some of the key structural choices and provided valuable
guidance in regard to the funding mechanism, ensuring the final Funding Deed is robust, transparent
and practical to administer. Following a further Councillor workshop in March, the Deed and
Schedule have been further refined to strengthen performance accountability, clarify priority
outcomes, and ensure Council has proportionate mechanisms to respond to under-performance.
TN remains Council’s delivery partner for core tourism services, destination marketing and brand
stewardship, trade and business events activity, visitor information services, research and insights,
industry capability and partnerships. Under the Funding Deed, these functions must be planned and
delivered through a DMP lens, demonstrating how each activity advances community wellbeing,
environmental stewardship and a resilient visitor economy. The Funding Deed and Schedules
require TN to evolve its operating focus, with clear obligations to embed the DMP’s vision and
principles in annual plans, campaigns and programs. The Agreed Priorities and KPIs will be reviewed
annually.
Funding model
It is proposed that Council will provide $2.0 million per annum (ex GST) for each of the three years,
with a maximum 3.5% annual CPI indexation, commencing in the second year. Payments are made
in three instalments. The Funding Deed also introduces a performance-based adjustment
mechanism, applied to the second instalment and informed by Council’s assessment of KPI
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GENERAL COMMITTEE MEETING 13 APRIL 2026 achievement under the Annual Outcome Report, calculated in accordance with Schedule 2. Reporting and governance Quarterly progress reports and the Annual Outcome Report are required. Governance protections include maintenance of a $200,000 contingency fund held by TN, (withdrawals subject to reasonable Council approval), Council observer participation at TN Board meetings, annual review of KPI’s and Council discretion regarding any further term beyond 2029. These measures safeguard public funds and support disciplined delivery. Reporting under the Funding Deed is structured to enable Council to assess both overall performance and delivery against Agreed Priorities and KPIs. The Funding Deed also introduces a clear underperformance review and termination framework. Where Tourism Noosa achieves less than 50% of KPIs and Target Metrics in a financial year, Council may require a formal performance review meeting to identify causes and remediation actions. Persistent material under-performance provides Council with a defined right to terminate the Funding Deed. These provisions ensure transparency, procedural fairness and protection of public funds. Council Decision This report seeks Council consideration and approval of the Tourism Noosa Funding and Performance Deed 2026–2029 and to authorise the CEO to finalise and execute the Funding Deed (including minor administrative amendments if required). In summary The proposed Funding Deed provides funding certainty with strong accountability, aligns TN’s role with the DMP and Roadmap, has clear performance and governance controls, and establishes a fit-for-purpose engagement model to deliver measurable outcomes for the community, environment and local economy. It implements Council’s December 2025 direction and positions the partnership to deliver on Noosa’s destination stewardship ambitions over the next three years. RECOMMENDATION That Council: A. Approve the Tourism Noosa Funding and Performance Deed 2026–2029 with Tourism Noosa Ltd for a term of three (3) years, commencing 1 July 2026 and ending 30 June 2029, for funding of $2,000,000 per annum (ex GST), with CPI indexation applied from the second year of the Term, capped at a maximum of 3.5% per annum, subject to the terms and conditions of the Funding Deed as per Attachment 1. B. Note that the funding will be paid in three instalments, with the second instalment subject to a performance-based adjustment of up to $350,000, based on Council’s assessment of KPIs and Target Metrics achievement under the Annual Outcome Report and having regard to the KPI priority rankings and points-based calculation methodology set out in Schedule 2 to the Deed. C. Authorise the Chief Executive Officer to: 1. Finalise and execute the Tourism Noosa Funding and Performance Deed 2026–2029, including any minor or administrative amendments if required following Council decision; and 2. Administer the Funding Deed in accordance with its terms. REPORT Background On 20 April 2023, Council approved a two-year Tourism Noosa Funding & Performance Deed (to 30 June 2025) with a two-year option, providing $2.52 million per annum (ex GST). That agreement strengthened governance arrangements and clearer planning and compliance obligations, and formalised quarterly reporting to Council against agreed performance measures. The deed also anticipated future alignment with Council’s DMP once adopted.
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GENERAL COMMITTEE MEETING 13 APRIL 2026 On 8 May 2025, Council resolved to move to a one-year funding arrangement (to 30 June 2026) at $2.0 million (ex GST) to provide time to review the relationship and clarify future expectations. Funding under this arrangement was released in two milestone payments, with the second tranche conditional on delivery of agreed outputs. As part of this decision, Council initiated the transition of tourism events sponsorship and management from TN to Council to streamline governance and reduce duplication. Quarterly reporting requirements continued to apply during this period. On 18 September 2025, Council noted the executed one-year deed and received a status update on progress toward clarifying TN’s future role and funding framework. On 18 December 2025, Council adopted the Tourism Noosa Roadmap and endorsed Option 2 – Evolve Tourism Noosa to align with the Destination Management Plan as the immediate service delivery model. Council resolved that the Chief Executive Officer bring back a further report for endorsement of the final funding terms with TN and requested that Council’s Procurement team support the development of any future funding agreements. This report and the attached Tourism Noosa Funding and Performance Deed 2026–2029, Schedule 1 and Schedule 2 (Funding Deed), are presented in direct response to Council’s adopted resolutions of 18 December 2025. Our Approach Council and TN adopted a disciplined, collaborative process to develop a three-year Funding Deed and a Schedule of Agreed Priorities, KPIs and Target Metrics (objective measures). A joint Working Group comprising senior officers from Council and TN with extensive experience in funding, contract management, destination governance and industry operations, led the drafting, issue-resolution and sequencing of approvals. Council’s CEO and Director Strategy & Environment provided executive direction; Council’s Legal Counsel led the drafting to ensure internal consistency and enforceability; and TN’s CEO and Board representatives contributed operational, industry and governance insight to ensure the instrument is practical to administer over the term. Legal robustness was built in from the outset through multiple rounds of internal legal review and a separate independent external legal review focused on structure, risk and the operability of key clauses, including the funding mechanics, performance-based adjustment, reporting, misapplied funds, contingency fund access and any further-term discretions. Procurement’s role was to advise and comment on compliance with Council’s procurement framework and the Local Government legislative setting. Specifically, Procurement assessed the approach against the Local Government principles. This provided an additional compliance lens over the Funding Deed and its administration and responded directly to the Council resolution that Procurement support the development of future funding agreements. Councillor engagement occurred via workshop briefings to confirm direction and key KPIs. Overall, the combination of an experienced Working Group, dual legal review (internal and independent), Procurement’s compliance advice regarding the Local Government framework, and structured Councillor engagement, gives assurance that the Funding Deed and Schedules have been developed with appropriate rigour, transparency and alignment to Council’s adopted direction. Tourism Noosa – Role and Context TN is Council’s long-standing LTO and a key delivery partner for destination marketing, visitor servicing and industry capability. Under the proposed Funding Deed, TN’s role is explicitly reframed to support Council’s adopted DMP and the TN Roadmap, shifting from a primarily promotional focus to a destination stewardship model grounded in community values, sustainability and long-term economic benefit.
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GENERAL COMMITTEE MEETING 13 APRIL 2026 The Funding Deed requires TN to evolve its activities, governance and performance focus to embed the vision, principles and priority actions of the DMP. This includes aligning destination marketing and storytelling with “values over volume”, supporting behaviour-change initiatives for visitors and industry, strengthening sustainability and regenerative tourism practices, and building industry capability to deliver experiences consistent with what Noosa can sustainably support. TN remains responsible for delivering core tourism functions on behalf of Council, including destination marketing and brand stewardship, trade and business events activity, visitor information services, research and insights, industry development and partnerships. However, these functions must now be delivered through a DMP lens, with clear obligations to demonstrate how activities contribute to community outcomes, environmental stewardship and economic resilience. The Funding Deed also reinforces TN’s obligations to operate transparently, collaborate closely with Council, and participate constructively in emerging destination governance arrangements, including engagement with the Destination Stewardship Council once established. Annual review mechanisms within the Funding Deed ensure TN’s role and priorities can be refined over time to remain aligned with Council policy, the DMP and evolving community expectations. The Tourism Noosa Funding Deed The proposed TN Funding Deed establishes a three-year funding and performance framework for the period 1 July 2026 to 30 June 2029, providing certainty of funding while strengthening accountability for outcomes. Council will provide $2.0 million per annum (ex GST) to TN, paid in three instalments, subject to annual CPI indexation, capped at 3.5%, applied on each anniversary of the Term. For clarity, the CPI indexation is applied to year’s two and three only. The first instalment is payable early in the financial year, with the second instalment subject to review of the Annual Outcomes Report against KPIs and Target Metrics, and the final (third) yearly instalment paid at the end of January of the relevant financial year. A performance-based adjustment of up to $350,000, applied where Council determines, based on the prior year’s performance, that KPIs have not been fully achieved now forms part of the Deed provisions. This assessment is informed by TN’s Annual Outcome Report, due by 31 July each year, and applies a clear points-based sliding-scale methodology linked to KPI achievement and priority tiers, as set out in Schedule 2. The Funding Deed sets out strengthened reporting and accountability requirements, including quarterly progress reports (within 10 business days of quarter end) and the Annual Outcome Report, which consolidates performance, financial reporting and delivery against the Agreed Priorities and KPIs. These reporting mechanisms provide Council with timely oversight and a transparent basis for assessing value for money. Schedule 1 – Agreed Priorities, KPIs and Target Metrics (and Schedule 2 – Performance Adjustment methodology) Schedule 1 of the Funding Deed provides a single, consolidated performance framework that links Council funding to Agreed Priorities, KPIs and Target Metrics, with Schedule 2 establishing the method by which performance-based funding adjustments are calculated. This unified structure is aligned to the DMP and the TN Roadmap. The Schedule is organised across defined service areas, including strategy and governance alignment, destination marketing and brand stewardship, industry capability and experience development, trade and business events, visitor services, research and insights, and partnerships and revenue diversification. For each area, the Schedule specifies clear deliverables, KPIs and objective Target Metrics, ensuring expectations are explicit and assessable. Importantly, the Funding Deed includes a structured annual review mechanism, allowing Council
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GENERAL COMMITTEE MEETING 13 APRIL 2026 and TN, by mutual agreement to update Agreed Priorities and KPIs to reflect progress, emerging risks, or changes in Council direction, while maintaining continuity and accountability. This ensures the framework remains current and responsive over the life of the Funding Deed. Council & Tourism Noosa Engagement A strong, constructive relationship between Council and Tourism Noosa is critical to the successful delivery of the DMP and the transition to a destination stewardship model. The proposed Funding Deed and Schedule are underpinned by a shared understanding that effective destination management requires clear roles, regular engagement and disciplined collaboration across strategic and operational levels. In recent months, Council executives have engaged directly with the TN Board to present the adopted DMP, outline Council’s expectations for delivery, and discuss how the Plan’s vision, principles and priority actions translate into TN’s core functions. These discussions have focused on how DMP outcomes are operationalised through TN’s annual operational planning, destination marketing campaigns, industry development programs, visitor servicing and reporting frameworks. At an operational level, Council’s Economic Development, Destination Management team and the TN Executive team have agreed an expanded and more structured program of planning, review and coordination meetings. This includes regular forward planning discussions, quarterly performance and reporting reviews, and alignment sessions linked to TN’s annual business and operational planning cycle. Governance arrangements within the Funding Deed, including Council observer participation at TN Board meetings and strong reporting requirements, support this engagement framework by providing transparency, oversight and timely escalation pathways where issues arise. Importantly, the annual review mechanisms built into the Funding Deed and Schedule allow Council and TN to jointly refine Agreed Priorities and KPIs over time, ensuring the relationship remains responsive to emerging challenges, community expectations and the progressive implementation of the DMP. Overall, the proposed engagement framework establishes a contemporary partnership that balances independence and accountability. It supports shared stewardship of Noosa as a destination, clear alignment between strategy and delivery, and a collaborative approach to achieving outcomes that benefit the community, the environment and the local economy. Link to Corporate Plan Theme No. 3 - Prosperity Focus areas include economic development, local business, innovation, arts and culture, waste and a circular economy. Theme No. 4 - Future This theme is focused on our future, strengthening our relationship with First Nations peoples and to ensure our community is prepared and resilient to change. A focus on youth, climate resilience and adaptation, sense of place and destination management. Theme No. 5 - Excellence This theme focuses on customer experience, financial sustainability, innovation and technology, levels of service, governance, our employees and volunteers, funding streams and asset management practices.
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GENERAL COMMITTEE MEETING 13 APRIL 2026 Previous Council Consideration Special Meeting, 8 May 2025, Item 4.1 1 TOURISM NOOSA FUNDING AGREEMENT AND PERFORMANCE DEED That Council note the report by the Chief Executive Officer to the Special Meeting dated 8 May 2025, and A. Authorise the Chief Executive Officer to prepare and execute a 12 month Funding and Performance Agreement with Tourism Noosa until 30 June 2026; B. Approve the release of funds to the amount of $2.0M (exclusive of GST) to Tourism Noosa, for the duration of this agreement (to 30 June 2026), conditional on: 1. A Milestone Payment One of the agreement in the amount of $1.2M (exclusive of GST), to paid on or before 31 July 2025; 2. A second graduated payment of $800,000 (exclusive of GST) to be made at 6 months, subject to completion of the Roadmap and KPI achievements. 3. Noosa Council co-creating a comprehensive Roadmap with Tourism Noosa detailing Council’s future expectations of Tourism Noosa’s role, structure, future focus and actions, and any further funding arrangements. C. Authorise the Chief Executive Officer to transition the sponsorship of tourism events and associated funding (previously facilitated by Tourism Noosa) to Noosa Council during FY25/26. D. Authorise the Chief Executive Officer to prepare the Funding and Performance Agreement to reflect the requirements outlined in this report, including the addition of KPIs. E. Work with Tourism Noosa to complete a comprehensive Roadmap considering agreed service levels, organisational efficiencies, revenue diversification plans and the transitioning of sponsorship of tourism events to Noosa Council. 1. That as part of the development of the Tourism Roadmap and considerations of future governance models, Council obtains benchmarking data against other Local Tourism Organisations and Regional Tourism Organisations. This information is to consider various funding structures, the level and proportion of investment by local government, staffing levels and the overall economic value of tourism. At the conclusion of the roadmap process, two clear options are to be presented to Council for consideration. 2. Ensure that any future amendments to governance or funding structures be explicitly aligned with and informed by the final Destination Management Plan (DMP), ensuring consistency of purpose and long-term strategic alignment between Council and Tourism Noosa. F. Note the new Funding Agreement (FY25/26) will be established prior to the completion and adoption of the Destination Management Plan (DMP), it is therefore not contingent upon the DMP. However, should the DMP be adopted during the term of the Agreement, provisions will be in place to allow for variations to the Agreement to ensure Tourism Noosa’s activities align with the DMP’s principles, outcomes, and relevant actions. G. Ensure any future proposed funding decisions for Tourism Noosa include consultation with industry stakeholders and residents, ensuring transparency and input into strategic investment in Noosa’s tourism future. H. Request the CEO provide reports to future Council meetings that note: 1. The executed Funding and Performance Agreement with the additional KPIs; 2. The agreed Roadmap (once finalised); 3. The event sponsorship costs including operational; and 4. Resource costs associated with events. I. That Council recognise and reinforce the importance of maintaining the Noosa Brand and include in the new funding agreement a requirement for Tourism Noosa to maintain focus, investment and marketing activities directed on the enhancement and maintenance of Noosa as an iconic destination through: a. Ensuring that the marketing product remains strong and appealing by supporting sustainable tourism and community well-being; and b. Working with Tourism Noosa to identify key areas for investment that align with the future Destination Management Plan. J. Request the CEO provide monthly status reports on the progress of development of the Roadmap with Noosa Council.
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GENERAL COMMITTEE MEETING 13 APRIL 2026 Ordinary Meeting, 18 September 2025 12.1 TOURISM NOOSA 12 MONTH FUNDING DEED (AGREEMENT) & ROAD MAP STATUS REPORT That Council A. Note the report by the Chief Executive Officer to the General Committee dated 15 September B. Note the executed Tourism Noosa 12-month Funding Deed provided at Attachment 1; and C. Note the Road Map status as outlined in this report. Ordinary Meeting, 18 December 2025 2.2 ADOPTION OF TOURISM NOOSA ROADMAP That Council A. Note the report by the Chief Executive Officer to the Ordinary Committee dated 18 December 2025 regarding the Tourism Noosa Roadmap; B. Approve the Tourism Noosa Roadmap (Attachment 1) in accordance with the requirements of the current 12-month Tourism Noosa Funding Deed; C. Endorse Option 2 – Evolve Tourism Noosa to align with the Destination Management Plan (DMP) as the immediate and primary service delivery model as outlined in the attached and proposed Tourism Noosa Roadmap: and D. Request the Chief Executive Officer to bring back a report for endorsement of final terms with Tourism Noosa to February 2026 round of Council meetings. E. Request the Chief Executive Officer prepare a report to Council on the reintroduction of a dedicated levy, specifically to consider whether the higher rates currently paid by commercial properties, should be collected and accounted for as a dedicated levy rather than as part of general rates. F. Request that in relation to Item D, Council's Procurement department support the development of any future funding agreements. Councillor briefings and workshops focused on the development of the Funding Deed held in February and March 2026. Finance The proposed Tourism Noosa Funding and Performance Deed 2026–2029 (Funding Deed) provides a clear, transparent and accountable framework for Council’s ongoing investment in destination management and tourism services. Under the Funding Deed, Council will provide $2.0 million per annum (ex GST) to TN for a three-year term commencing 1 July 2026, with CPI indexation applied from the second year of the Term, at a maximum rate of 3.5%. This funding model replaces the previous performance payment structure and enables Council to assess performance on a full-year basis, while avoiding in-year funding volatility for Tourism Noosa that could undermine service delivery. It strengthens the link between funding and outcomes and provides Council with a proportionate and transparent mechanism to protect public investment. In applying any performance adjustment, Council may consider not only the proportion of Agreed Priorities, KPIs and Target Metrics achieved, but also the priority ranking and points weighting of outcomes, consistent with Schedule 2 of the Funding Deed, ensuring funding consequences reflect the strategic significance of any under-delivery. Funding under the Funding Deed will continue to be sourced from existing budget allocations supported by the commercial differential general rate, consistent with Council’s long-standing approach to funding tourism and economic development services. The Funding Deed does not increase residential ratepayer burden and aligns with Council’s adopted financial and governance principles.
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GENERAL COMMITTEE MEETING 13 APRIL 2026
The Performance Adjustment mechanism provides Council with flexibility to respond proportionately
to under-delivery, having regard to the relative priority of outcomes, while maintaining overall funding
certainty across the term
Local Government Principles
In consultation with the Procurement Team, including seeking external legal advice, it has been
confirmed that the establishment of the Funding Deed does not attract the obligations outlined in
Chapter 6 of the Local Government Regulation 2012 (LG Reg) and, subsequently, Council's
procurement policy, for making a ‘contract’.
Whilst the operation of Chapter 6 is not attracted in this instance, Council must continue to have
regard for the local government principles, as outlined in section 4 of the Local Government Act 2009
(LG Act), when making decisions. While the LG Act doesn’t necessarily prescribe how Council
achieves compliance with these principles for arrangements of this nature, the following have been
identified as relevant considerations in this instance:
Response / How the Deed and Process Address This
Local Government Principle
Principle
• Funding Deed and Schedule of Agreed Priorities, KPIs
and Target Metrics are presented through a public
Council report and decision process.
• Three-year Funding Deed seeking approval by Council
resolution with clear funding amounts, performance
Transparent and effective conditions and reporting obligations.
processes and decision-making in • Performance Adjustment is transparently linked to
the public interest published KPIs, priority rankings and annual outcome
reporting.
• Quarterly operational reporting and an Annual
Outcome Report provide Council and the community
with visibility of outcomes delivered for public
investment.
• Funding Deed explicitly aligns TN’s role and funded
services to Council’s adopted DMP and Roadmap.
• KPIs prioritise destination stewardship, sustainability,
behaviour change, yield and long-term community
Sustainable development and benefit over volume growth.
management of assets and
infrastructure, and delivery of • Three-year funding certainty supports continuity of
effective services essential tourism services while enabling staged
transition to more sustainable delivery models.
• Performance and reporting frameworks ensure
services remain effective, outcome-focused and
value-for-money.
• Council retains policy leadership and decision-making
Democratic representation, social responsibility, with TN accountable for delivery.
inclusion and meaningful • DMP-aligned KPIs embed community values,
community engagement incorporate first nations engagement and seek and
low-impact visitor behaviour.
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GENERAL COMMITTEE MEETING 13 APRIL 2026
Response / How the Deed and Process Address This
Local Government Principle
Principle
• The Funding Deed requires TN to work collaboratively
with Council and participate constructively in
destination governance arrangements (including the
Destination Stewardship Council once established).
• Council consideration of the Funding Deed occurred
following councillor workshops, briefings and
community-informed DMP adoption.
• Funding Deed developed through a joint Working
Group with internal officers, TN executives,
Procurement, Governance and Legal oversight.
• Multiple internal legal reviews and independent
external legal review ensured enforceability,
proportionality and risk management.
Good governance of, and by, local
government • Clear separation of roles: Council sets policy, funding
parameters and governance oversight; TN delivers
agreed services.
• Governance safeguards include Council observer
participation at TN Board meetings, misapplied-funds
provisions, a contingency fund and defined
under-performance and termination pathways.
• Council has undertaken the necessary steps to ensure
the proposed Funding Deed is established in
accordance with relevant policies and procedures,
including in accordance with the Local Government Act
2009.
• Conflicts of interest were not identified during the
development of the Funding Deed, with standard
conflict-of-interest declarations and management
processes applied during councillor briefings,
Ethical and legal behaviour of
workshops and decision-making processes.
councillors, local government
employees and councillor advisors • Funding arrangements are budgeted, consistent with
Council policy and approved through formal Council
resolution.
• Clear accountability, reporting and audit mechanisms
protect public funds and support ethical stewardship of
Council investment.
• Decision-making is supported by documented
rationale, legal advice, procurement review and
transparent reporting to Council.
Risk & Opportunities
The proposed Tourism Noosa Funding and Performance Deed 2026–2029 (Funding Deed)
represents a shift from a short-term, milestone-based funding arrangement to a more structured,
multi-year performance framework aligned with the DMP. While the Funding Deed provides funding
certainty and continuity of core services, it also introduces clearer accountability mechanisms,
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GENERAL COMMITTEE MEETING 13 APRIL 2026
including ranked KPIs and performance-based funding adjustment. The following risks and
opportunities reflect Council’s consideration of financial sustainability, governance and delivery risks,
community and stakeholder expectations, and the opportunity to strengthen destination stewardship
outcomes through a clearer framework.
Risk /
Description Mitigation / Management Response
Opportunity
Financial Risk Ongoing reliance on Council • Three year funding certainty with CPI
funding and exposure to CPI and indexation.
cost pressures over the three year
term. Performance based funding • Performance adjustment capped and
adjustment introduces some applied retrospectively following annual
funding variability for TN. assessment.
• Requirement for TN to pursue
alternative revenue streams under the
Funding Deed and Schedule.
Performance & Risk that priority outcomes under • Introduction of ranked KPIs to clearly
Delivery Risk the DMP are not delivered, or that signal Council’s priority outcomes.
delivery is uneven across service
areas. • Points-based performance adjustment
applied proportionately to
under-delivery, calculated by reference
to KPI priority tiers and Schedule 2.
• Quarterly reporting and Annual Outcome
Report enable early identification and
management of delivery risk.
Governance & Risk of misalignment between • Single consolidated Schedule of Agreed
Accountability Council expectations, TN delivery Priorities, KPIs and Target Metrics.
Risk and community perceptions if
performance and outcomes are • Council observer role at TN Board
unclear. meetings.
• Transparent reporting of progress
against ranked KPIs.
Reputational / Community concern regarding • Funding Deed requires alignment with
Community ongoing tourism funding, the DMP’s “values over volume” and
Risk particularly where perceptions of destination stewardship principles.
issues relating to tourism impacts
are not addressed. • Reporting focuses on outcomes, not just
activity or promotion.
• KPIs prioritise behaviour change,
sustainability and regenerative actions.
Political Risk Differing stakeholder expectations • Ranked KPIs ensure funding is tied to
— some residents seeking reduced strategic priorities endorsed by Council.
tourism activity, while local
businesses rely on visitor economy • Performance adjustment provides
stability. Council with proportionate responses to
under delivery without abrupt disruption
to services.
• Ongoing engagement through structured
Council–TN alignment processes.
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GENERAL COMMITTEE MEETING 13 APRIL 2026
Risk /
Description Mitigation / Management Response
Opportunity
Operational TN continues to evolve its role and • Funding Deed preserves continuity of
Transition Risk operating model in line with the core services while enabling staged
Roadmap and DMP, which may organisational evolution.
create short term capacity
pressures. • Annual review mechanism allows
refinement of KPIs as capability and
maturity increase.
• Regular engagement at operational level
to occur.
Opportunity – TN’s established capability and • Funding Deed embeds DMP aligned
DMP Delivery networks can accelerate delivery of obligations and KPIs.
priority DMP actions.
• Ranked priorities ensure focus on the
most important outcomes for destination
stewardship.
• Formalised reporting strengthens
Council oversight of DMP
implementation.
Opportunity – The new Funding Deed provides an • Clear separation between guaranteed
Governance opportunity to strengthen funding and performance
Maturity governance discipline and value for consequences.
money accountability.
• Priority weighted KPIs improve
transparency and defensibility of funding
decisions.
Opportunity – Maintain Noosa’s premium brand • KPIs prioritise yield, values aligned
Brand and positioning while transitioning marketing, and visitor behaviour
Visitor toward a regenerative tourism outcomes.
Economy model.
• Stable funding supports uninterrupted
delivery of brand, trade and visitor
services.
Human Rights
Human Rights Compatibility Statement
In developing this Report, the subject matter has been considered in accordance with the
requirements of the Queensland Human Rights Act 2019. It is considered that the subject matter
does not conflict with any human rights and supports a human rights approach to decision making
by Council. Council representatives will endeavour to act and make decisions under this report in a
manner that is compatible with human rights. This report should be read in conjunction with
Council’s Human Rights Policy.
Consultation
External Consultation - Community & Stakeholder
Tourism Noosa (Board and Executive) through the TN Roadmap Working Group; Tourism Noosa
Board and Noosa Councillor briefing sessions.
Significant feedback received during the development of the DMP from community and business.
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GENERAL COMMITTEE MEETING 13 APRIL 2026
Internal Consultation
Departments consulted:
Office of the CEO, Mayor & Community Services Corporate Services
Councillors
X Mayor & Councillors Director Director
X Chief Executive Officer Community Connection Financial Services
Executive Officers Sport & Active Lifestyles Revenue Services
Community Engagement Arts & Culture ICT
X Governance Customer Experience X Procurement
People & Culture
Strategy & Environment Development & Regulation Infrastructure Services
X Director Director Director
Strategy & Sustainability Development Assessment Civil and Asset operations
X Economic Development & Infrastructure Planning, Design
Local Laws
Destination Management and Delivery
Environmental Services Environmental Health Waste
Innovation & Digital Hub Building & Plumbing Building & Facilities
Commercial Property Property / Permits Disaster Management
Fleet
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