2014-03-25 Planning & Organisation Committee Agenda Pages 168-231

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                 25 MARCH 2014


14.     EXECUTIVE OFFICE UPDATE

Author             Chief of Staff, Debra Iezzi
                   Executive Office

Index              ECM/ Subject/ Internal Departmental Meetings/ Executive Office

Attachments        1.    Status update for Executive Office



EXECUTIVE SUMMARY

The purpose of this report is to provide Council with an overview of the operations of the various
functions which make up the Executive Office and to identify achievements, evolving priorities
and issues. As we move to the next stage in the development of the organisation the focus is on
stability and building organisational capacity. The scope of responsibility of the Executive Office
includes Executive Support, Human Resources Management, Governance, Communications and
Community Engagement, and Customer Service.

RECOMMENDATION

That Council note the report by the Chief of Staff to the Planning & Organisation Committee
dated 25 March 2014 providing an update on the operations of the Executive Office as part of
establishing the new Council.



REPORT

The Chief of Staff has responsibility for the performance of the following functions within the
Executive Office interim structure:

     Executive Support;
     Human Resource Management including Workplace Health & Safetey and Payroll; and
     Governance and Communications including Legal Services, Corporate Planning and Risk,
      Customer Service, Community Engagement and Sustainability Coordination.

A status report outlining recent achievements, upcoming priorities and issues is contained in
Attachment 1.

In reviewing the operations of the functions, a number of common themes emerge including:

     All functions were operationally ready day 1;
     The goodwill and commitment of staff;
     The need to further develop corporate systems and operational processes;
     The need to further consider the level of resources required to meet service standards;
     The importance of good customer service and understanding customer expectations; and
     How we engage meaningfully with the community.




                                                                                 Page 215 of 231