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2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan

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                       Services & Organisation
                            Committee Agenda
                                   9 July 2019
                         Item 5 - Attachment 1



Asset Management Plan

Buildings and Facilities




                             July 2019
                           Revision 1.0
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Section 2

Table of Contents
1.    Executive Summary ............................................................................................................. 3
2.    Introduction .......................................................................................................................... 4
      2.1         Asset Management Plan Definition and Purpose...................................................... 4
      2.2         Scope ....................................................................................................................... 4
      2.3         Buildings and Facilities ............................................................................................. 4
      2.4         Buildings and Facilities Asset Management Objectives ............................................ 5
      2.5         Levels of Service ...................................................................................................... 5
      2.6         Legislative & Standards Requirements..................................................................... 5
      2.7         Current Levels of Service ......................................................................................... 6
      2.8         Measured Levels of Service ..................................................................................... 7
3.    Future Demand .................................................................................................................... 8
      3.1         Demand Drivers ....................................................................................................... 8
      3.2         Demand Impacts on Assets...................................................................................... 8
      3.3         Climate Change Adaptation...................................................................................... 8
4.    Lifecycle Management Plan ................................................................................................ 9
      4.1         Assets ...................................................................................................................... 9
      4.2         Asset Valuation ........................................................................................................ 9
      4.3         Asset Condition ........................................................................................................ 9
      4.4         Buildings and Facilities Operations & Maintenance Plan ........................................ 14
      4.5         Asset Renewals ..................................................................................................... 15
      4.6         Capital Upgrades, Expansion and New Assets....................................................... 16
      4.7         Capitalisation of Assets .......................................................................................... 17
      4.8         Disposal and Replacement of Assets ..................................................................... 17
5.    Risk Management .............................................................................................................. 18
      5.1         Critical Assets ........................................................................................................ 18
      5.2         Risk Assessment.................................................................................................... 18
6.    Financial Summary ............................................................................................................ 19
      6.1         Financial Statements and Projections .................................................................... 19
      6.2         Funding Strategies ................................................................................................. 19
      6.3         Budget Forecasts ................................................................................................... 19
7.    Plan Improvement and Monitoring ................................................................................... 21
      7.1         Status of Asset Management Practices .................................................................. 21
      7.2         Improvement Program............................................................................................ 21
      7.3         Monitoring and Review Processes for the Asset Management Plan ....................... 22
      7.4         Asset Management Effectiveness .......................................................................... 22




Asset Management Plan: Buildings and Facilities                                                                                        Page 1

Section 3

8.    ANNEX A: Levels of Service ............................................................................................ 23
      8.1        Public Amenities (Toilets) ....................................................................................... 23
      8.2        Sport & Recreation ................................................................................................. 26
      8.3        Lifeguards .............................................................................................................. 29
      8.4        Holiday Parks ......................................................................................................... 32
      8.5        Libraries ................................................................................................................. 34
      8.6        Noosa Leisure Centre ............................................................................................ 40
9.    ANNEX B: Buildings and Facilities Stakeholders ............................................................ 44
10.   ANNEX C: Document Management .................................................................................. 45
11.   ANNEX D: Buildings & Facilities Renewal Program ........................................................ 46
12.   ANNEX E: Buildings & Facilities Upgrade & Expansion Program .................................. 49




Asset Management Plan: Buildings and Facilities                                                                                      Page 2

Section 4

1. Executive Summary
Noosa Council is responsible for a diverse and extensive range of community assets which
represents a major investment over many years. To fulfil its objectives in delivering a variety of
services to the community, Council must ensure that the assets supporting these services are
managed in a way that guarantees an optimal balance of cost, risk and performance.

Council’s buildings and facilities play a vital role in the services provided to the community across
the Noosa Shire. There are approximately 1,279 building component assets on Council’s financial
register considered in this Asset Management Plan (AMP). The building and facility assets have a
current replacement value of $82m, equating to approximately 8% of Council’s financial assets.

Operational and maintenance activities are fundamental for the ongoing management of the
buildings and facilities; it is considered an investment not a liability. The buildings and facilities assets
rely on operational and maintenance costs for the serviceability of the assets identified in this plan.
These activities are a significant annual investment that directly influence the potential for buildings
and facilities assets to reach its intended service life. The ongoing development of asset knowledge
through asset inspections, improved maintenance activities, subsequent defect monitoring and
repairs are fundamental in developing sustainable intervention levels for renewals and replacement
of buildings and facilities assets.

The capital, operational and maintenance expenses for buildings and facilities make up
approximately 7% of the $90m annual budget. The capital works program fluctuates from year to
year, however, the 2018/19 capital works program the capital investment of $5m for buildings and
facilities equates to 17% of the $29.5m capital works program.

The mitigation of risks is fundamental in the management of buildings and facilities assets for Council
to make informed decisions. With the focus placed on consistent cyclical inspections across all
buildings and facilities and condition data accurately recorded in the Technology One - asset
management system (T1). This will be achieved by reconciling financial asset data, operational data
and inspection data to have a single point of truth for all buildings and facilities assets.

This buildings and facilities asset management plan (AMP) meets the objectives of the Noosa
Corporate Plan. Key focus areas under the Corporate Plan’s Theme 4: Long term planning for Noosa
Shire – includes: undertaking long term financial sustainability planning identifying asset
management outcomes and establishing functional Asset Management Plans for all Council asset
classes. These focus areas have been a major driver in the development of this AMP. The buildings
and facilities AMP provides the relevant information and organisational activities to ensure the
organisational objectives for asset management have been achieved and that the pathway for
continual improvement across all management activities for buildings and facilities has been
established. The provision of buildings and facilities is, therefore, a significant pillar of the
infrastructure services provided by Council.




Asset Management Plan: Buildings and Facilities                                                      Page 3

Section 5

2. Introduction
2.1     Asset Management Plan Definition and Purpose
“Documented information that specifies the activities, resources and timescales required for an
individual asset, or a grouping of assets, to achieve the organisation’s asset management
objectives.”1

The purpose of the buildings and facilities asset management plan is to define the whole of life
activities associated with operating and maintaining buildings and facilities for the Noosa Community.
The plan identifies the assets and the levels of service to meet the expectations of the Noosa
Community. A key outcome of the asset management plan is the identification of the current state of
the asset conditions and the development of renewal and maintenance plans. Importantly, the
identification of future costs and potential risks to the assets that support the service for operating
buildings and facilities is fundamental in achieving the asset management objectives for Noosa
Council.


2.2     Scope
The scope of this asset management plan is to ensure the buildings and facilities meets,
demonstrates and incorporates the following key asset management objectives:

•     A description of assets and the services provided;
•     Links to Councils long term financial plan through:
      o     An asset renewal program reflecting Council’s Capital works program.
      o     A maintenance program.
•     Levels of service and demand are identified and determined.
•     The assets are identified with a condition.
•     Life cycle costs are addressed.
•     Long-term cash-flow requirements are forecasted for asset renewals, maintenance and
      operations.
•     Asset rationalisation and disposal is addressed.
•     The risk management activities associated with the buildings and facilities.


2.3     Buildings and Facilities
There are many different asset types within the buildings and facilities asset management plan, with
various units and components of measurement. The assets included in this AMP are summarised
below:
o Council Office & Depots
o Sporting facilities
o Community Facilities
o Holiday Parks
o Public Amenities
o Leased buildings and facilities - Council owned
o Community Halls
o Libraries and Galleries
o Waste Management – buildings and facilities



1 ISO 55000:2014 (3.3.3) Asset Management – Overview, principles and terminology

Asset Management Plan: Buildings and Facilities                                                 Page 4

Section 6

Buildings and facilities assets are vital assets to the variety of services provided across the Noosa
Shire. This asset management plan (AMP) consolidates Councils available data and analysis on the
Buildings and facilities assets. It also presents the output of how systematic approaches are applied
by Council to optimally balance cost, risk and performance. This is essential to meet forecasted
demand and the levels of service required.


2.4    Buildings and Facilities Asset Management Objectives
The AM objectives detailed in the AMP include:
•    A consolidated asset register that identifies:
     o       Asset description;
     o       Asset condition;
     o       Useful life and renewal dates; and
     o       Replacement costs.
•    The levels of service provided by buildings and facilities to the Noosa Community;
•    Current and future maintenance expenditure;
•    Identifying any future demand forecasts for the buildings and facilities;
•    Identifying any legislative considerations necessary in the management of the buildings and
     facilities;
•    Documenting the financial forecasts for the buildings and facilities;
•    Identifying all risks and opportunities related to management of the buildings and facilities; and
•    Documentation of any future actions identified to improve the asset management objectives of
     the buildings and facilities.

2.5    Levels of Service
The levels of service that are currently being maintained for Council’s buildings and facilities are
aligned to the Corporate Plan and Branch Plan objectives. The continuous development and
implementation of the asset management objectives that include good asset governance and asset
knowledge are also aligned to the Corporate Plan objectives. The service delivery is provided
internally with external specialists and technical consultants engaged as required.

Any changes in the levels of service to the buildings and facilities will be required to demonstrate the
benefit and be approved by Council. Changes in levels of service should be addressed through the
asset management governance framework prior to the approval by Council.


2.6    Legislative & Standards Requirements
The legislative and Standards requirements relative to buildings and facilities are:
•     Building Act 1975
•     Disability Discrimination Act (Commonwealth) 1991
•     National Construction Code 2015
•     The National Construction Code of Australia (NCC)
•     Coastal Protection & Management Act
•     Queensland Heritage Act
•     Nature Conservation Act
•     Aboriginal Cultural Heritage Act
•     Workplace Health and Safety Act




Asset Management Plan: Buildings and Facilities                                                  Page 5

Section 7

2.7    Current Levels of Service
The current levels of service for buildings and facilities is to support the services that are operated
from or within these assets to the Noosa community. Council’s buildings and facilities assets are
designed and constructed to suit the function of the service being provided which determines the
levels of service. The overall management of Council’s buildings and facilities are in accordance with
the Building Act 1975 and the various Codes of Practice and Australian Standards that support the
specific asset types of the buildings and facilities.

Regular inspections are critical to the management of buildings and facilities and the inspections
undertaken by Council, and by third party providers will meet the standards and statutory
requirements to ensure all assets remain safe to all users of Council’s buildings and facilities. The
scheduled maintenance activities will be within the defined timeframes to ensure that all potential or
identified defects are rectified.

Levels of service must be readily measurable and preferably from available data sources. Each level
of service should be stated in terms of appropriateness and understood by the community for whom
the service is provided. The levels of service in this AMP are intended to:

   Measure of the effectiveness of this AMP;
   Inform the Noosa community of the proposed type and level of service to be offered by Council;
   Assist with identification of the expenditure and benefits of the Noosa Council services being
    offered;
   Inform the Noosa community to assess the affordability and suitability of the Noosa Council
    services being offered;
   Provide focus for the development of future buildings and facilities asset management strategies;
   Provide guidance for current and future services to be offered; and
   Define the specific levels of service provided by Noosa Council.

The levels of service outlined in this buildings and facilities AMP are also aligned to:
 Statutory, legislative and relevant code requirements.
 Information obtained from asset condition assessments and maintenance analysis; and
 Noosa Council’s Corporate Plan.

The current levels of service for Council’s buildings and facilities have been defined at Annex A. It is
recommended that the future detailed asset management plans will provide this information against
the specific buildings and facilities.




Asset Management Plan: Buildings and Facilities                                                  Page 6

Section 8

2.8    Measured Levels of Service
To demonstrate the levels of service of the buildings and facilities assets, Noosa Council undertook
an exercise to define the service outputs for the significant services that the buildings and facilities
assets support against the Community level of service and the Technical level of service criteria.
 Community LOS – relates to how the community receives the service in terms of safety, quality,
   quantity, reliability responsiveness, cost efficiency and legislative compliance; and
 Technical LOS – are the technical measures of performance developed to ensure the minimum
   community levels of service are met.

There are currently six separate service catalogues developed that relate to services provided with
buildings and facilities assets and these include:

   Sporting Facilities
   Noosa Leisure Centre
   Public Amenities
   Libraries and Galleries
   Lifeguard facilities
   Holiday Parks

These service outputs are tabled at Annex A. The service output documents are to be utilised to
inform responsible staff of their obligations in maintaining the current levels of service. When targets
are not achieved, they should be escalated and reported through the Asset Management
Governance Framework. Further development of levels of service across all buildings and facilities
assets is required and has been identified as an improvement initiative within this document.




Asset Management Plan: Buildings and Facilities                                                  Page 7

Section 9

3. Future Demand
3.1    Demand Drivers
There is currently an inconsistent approach of demand management applied to the management of
the buildings and facilities through the monitoring of the asset conditions, changes in the service
delivery and usage levels. Increases in patronage and operational changes are key demand drivers
on the current and future levels of serviceability for buildings and facilities. Significant changes in the
services provided and the monitoring of these activities should act as an indicator to reviewing
demand management for a specific building and facility. It is Council Policy that any change in the
level of service due to demand is reported to Council in accordance with current guidelines and
practices.

The major drivers of capital upgrade for buildings and facilities will be:
 external funding opportunities to improve the current levels of service,
 risk management – including safety and compliance,
 changes in usage levels,
 climate change adaptation,
 re-purposing of a facility,
 changes in technologies,
 Impacts on operational and maintenance activities.

The various and regular buildings and facilities inspection programs will act as a trigger for any need
to improve on preventative maintenance activities to preserve the life of the assets.

In addition, the development of programs such as the guiding principles for upgrading, new or
renewing public amenities and facility specific master plans i.e. Noosa Aquatic Centre Masterplan
will determine the priority of upgrade works required on these assets into the future.


3.2    Demand Impacts on Assets
Impacts affecting demand include changes in demographics, seasonal factors, consumer
preferences and expectations, technological changes, economic factors, environmental awareness,
legislation changes, and historical importance. Council will respond to demand for new services by
ensuring that a combination of managing existing assets (including upgrades/renewals of
components) and by providing new assets to meet these current and predicted future demands.

Other demand impacts on building and facilities relate to periods of scheduled closures for asset
repairs/refurbishment or maintenance works. These scheduled activities should ideally be
undertaken outside of the peak demand periods where patronage of these assets is most prevalent.
Where practical, after-hour works for scheduled maintenance and capital works may be necessary
to reduce the impacts on the services these assets support.


3.3    Climate Change Adaptation
Climate Change Adaptation initiatives will be another demand driver that will affect assets that are
located in coastal and foreshore areas. Consideration for tidal surge, rising sea levels and erosion
must be taken into consideration for future upgrades for those affected assets. Those assets can be
identified in the new coastal hazard layers created as part of Council’s development of a Climate
Change Adaptation Plan and viewed on Intramaps. They are located in the Development
Assessment module, under the ‘Coastal Hazards’ folder. Consultation with Council’s Program
Coordinator - Climate Change Adaptation should be undertaken for any assets within these zones.



Asset Management Plan: Buildings and Facilities                                                    Page 8

Section 10

4. Lifecycle Management Plan
4.1     Assets
Council’s buildings and facilities plays a vital role in the services provided to the community across
the Noosa Shire. There are many different asset types within the buildings and facilities asset
management plan, with various units of measurement.

These assets included in this AMP are summarised below:

o   Council Office & Depots
o   Sporting facilities
o   Community Facilities
o   Holiday Parks
o   Public Amenities
o   Leased buildings and facilities - Council owned
o   Community Halls
o   Libraries and Galleries
o   Waste Management – buildings and facilities


4.2     Asset Valuation
The value of the buildings and facilities Assets, at the end of the financial year 2016/2017 for the
purposes of this AMP is summarised below.


 Asset Values at 2017/18                                               Buildings and Facilities
 Current replacement cost                                              $ 82,034,000
 Depreciable amount                                                    $ 82,034,000
 Depreciated replacement cost                                          $ 61,958,000
 Annual depreciation expense                                           $ 1,463,000

Table 1: Buildings and facilities Asset Valuation


4.3     Asset Condition
Levels of service and asset management decision making is directly linked to asset condition; this
determines what condition the asset should be in before an asset management intervention. The
intent of current and future Condition Assessments (CA) is to:
•     Provide a robust and repeatable process for carrying out condition assessments on Council’s
      buildings and facilities assets;
•     Use condition assessments to develop programs for intervention with regards to further
      inspection, monitoring, maintenance and renewals;
•     Provide a basis for information for the modelling of condition data for likelihood of asset failure
      for those assets not inspected.

A consistent condition ranking scale has been chosen by Council as the framework for measuring
buildings and facilities assets, based on the 1 to 5 ranking according to the International
Infrastructure Management Manual (IIMM). Any asset scoring 4 (fair) to 5 (poor) will be considered
and prioritised under an asset specific renewal program.




Asset Management Plan: Buildings and Facilities                                                   Page 9

Section 11

Building condition assessments are undertaken by contracted services due to the volume of asset
data attributes that are collected across the Shire. The data collected is utilised to create a renewal
program. Condition assessments are cyclic and are staged across a 3-year period to cover all of
Council’s buildings and facilities to ensure the continued development of the renewal programs.

In addition to the above contracted condition assessments, Council staff undertake visual condition
assessments for requests that have been reported for facilities in poor condition. These assessments
are undertaken on a “reactive” approach to determine if the request warrants the need for future
renewals.

The majority of asset classes within the buildings and facilities have had a physical condition
assessment undertaken with approximately 10% of the building and facilities assets NOT having a
physical condition assessment. For the purpose of this AMP, the assets that have not had physical
condition assessments, the condition has been assigned as an age-based condition which is
determined on the remaining useful life of the asset and is referred to as the “modelled condition”.

 Ongoing development and prioritisation will ensure that all buildings and facilities assets are
reconciled within the asset system and condition assessments are undertaken. When undertaking
condition assessments, the asset attributes are updated prior to the next asset evaluation. The
condition assessments will enable the development of renewal programs for the specific assets.

In asset reporting an approach to componentisation of the assets to the specific asset class has
been undertaken. This breakdown and componentisation of buildings to this level is in accordance
with the financial asset standards and enables more detailed condition information at the building
component level. These components are detailed below and reported consistently throughout the
AMP:

   Substructure
   Superstructure
   Roof
   Floor Coverings
   Fit-out and fittings
   Lighting
   HVAC
   Electrical Services
   Hydraulic Services
   Mechanical Services
   Security and Communication Services
   Specialised Equipment


Figure 1 details the total number of building and facility assets by both physical condition and
modelled conditions. Any buildings and facilities assets that have reached condition 5 will be included
in the relevant renewal programs of the 10-year Capital Works Program. The graph highlights that
the majority of our assets are in a good to very good condition. There is a small quantity of assets
that have reached condition 5 and these assets have been identified for future renewals.




Asset Management Plan: Buildings and Facilities                                                Page 10

Section 12

Figure 1: Total Condition (physical and modelled conditions) by Number of Assets

Figure 2 provides a detailed breakdown by component for the physical condition assessments
undertaken on these buildings and facilities. The graph below highlights the high volume of assessed
assets in a good to very good physical condition. The assets that are poor or have major condition
issues are reflected in the conditions 4 and 5. This information is utilised in determining priority for
developing robust asset renewal programs.




Figure 2: Physical Condition of building components




Asset Management Plan: Buildings and Facilities                                                Page 11

Section 13

Figure 3 identifies all buildings and facilities assets that have a modelled condition based on their
remaining life and does not reflect the physical condition of those assets. Undertaking physical
condition assessments of the assets represented in Figure 2 is required. Physical condition
knowledge will assist in developing a more realistic approach to developing renewal plans that are
prioritised and planned. This information is utilised in prioritising the physical condition assessments.




Figure 3: Modelled condition of building components by quantity

The breakdown of replacement costs by asset condition is depicted in the graphs below (figures 4,
5 & 6). The importance of these graphs are to identify the value of each asset classes’ condition and
where future investments are required to renew or rehabilitate the buildings and facilities assets. The
importance of the financial value against each condition enables Council to identify the necessary
funding requirements of each asset class into the future. Once an asset is rehabilitated or renewed
the condition rating will be adjusted within the asset management system (T1). The timing and
renewal of the assets will be addressed in the annual review of the renewal program and will be
reflected in Council’s 10-year Capital Works Program.




Asset Management Plan: Buildings and Facilities                                                 Page 12

Section 14

Figure 4: Total Asset Condition (physical and modelled conditions) by Replacement Costs


The above graph in figure 4 indicates that the majority of Council’s building and facility assets are in
a good to very good condition. The continued approach to having good sustainable asset renewal
interventions will ensure this level of condition is achieved across future generations.




Figure 5: Asset Physical Condition by Replacement Costs



Asset Management Plan: Buildings and Facilities                                                Page 13

Section 15

Figure 5 identifies the assets and the relevant value of each condition. The significance of the above
graph is that there is a very low value of assets in a poor condition and a very high value of our
assets in a very good condition. Those assets that have been identified as condition 4 & 5 will be
identified for renewal in the 10-year Capital Works Program.

Figure 6 identifies the modelled condition and the value of the building and facilities components that
have not had a physical condition. The significance of the graph below is that value of these assets
is very low in comparison to the majority of assets with a physical condition. and that the fit-out
component is our oldest asset component with the highest units in condition 4 with a value at $807k.
The current condition is based on the remaining life of the asset. It is recommended to reconcile this
asset information and undertake physical condition inspections to develop a suitable renewal
program for these assets. The development of these renewal programs for each asset class is
essential in further improving the 10-year Capital Works Program.




Figure 6: Modelled Condition by Replacement Costs



4.4    Buildings and Facilities Operations & Maintenance Plan
Operational and maintenance activities are fundamental for the ongoing management of the
buildings and facilities; it is considered an investment rather than a liability. The buildings and
facilities assets rely on operational and maintenance costs for the serviceability of the assets
identified in this plan. These activities are a significant annual investment that directly influence the
potential for buildings and facilities assets to reach their intended service life. The ongoing
development of asset knowledge through asset inspections, improved maintenance activities,
subsequent defect monitoring and repairs are fundamental in developing sustainable intervention
levels for renewals and replacement of buildings and facilities assets.




Asset Management Plan: Buildings and Facilities                                                 Page 14

Section 16

          Budget          Forecast        Forecast        Forecast         Forecast      Forecast
 Year     2018/19         2019/20         2020/21         2021/22          2022/23       2023/24
 O&M      $1,397,060       $1,435,241     $1,463,946      $1,493,225       $1,523,089    $1,553,551

          Forecast        Forecast        Forecast         Forecast        Forecast       Forecast
 Year     2024/25         2025/26         2026/27          2027/28         2028/29        2029/30
 O&M       $1,584,622      $1,616,315     $1,648,641        $1,681,614      $1,715,246    $1,749,551

Table 2: Annual Operational & Maintenance Costs across buildings and facilities


Maintenance and operational costs are identified to ensure council understands the whole of life
costs associated with the day-to-day management of buildings and facilities assets. Figure 7 below,
identifies the long term financial commitment required in maintaining assets. In order to maintain
assets to an acceptable level, the cumulative costs over a ten-year period will equate to $16m. It is
proposed to develop a more detailed list of operational and maintenance activities per annum by
service program and utilises the T1 asset management system to identify maintenance by the
breakdown of asset classes within the buildings and facilities asset classes. In addition, more
detailed and longer term planning for maintenance has been identified as an improvement from this
AMP.




Figure 7: Buildings and facilities Operating & Maintenance Costs & Forecast


4.5     Asset Renewals
The purpose of developing a renewal plan is to identify assets that need to be replaced to maintain
the current level of service. Asset failure due to lack of renewal will affect the capacity to deliver
future renewals of buildings and facilities and subsequently the service these facilities provides to
the Noosa Community.

Buildings and facilities asset renewals are condition based. Condition assessments provide staff the
ability to develop capital renewal programs. The ongoing asset management maturity relies heavily
on the continued development of the condition assessments and subsequent maintenance and
renewal plans.




Asset Management Plan: Buildings and Facilities                                                 Page 15

Section 17

Renewal expenditure is work which does not increase the buildings and facilities design capacity but
restores, rehabilitates, replaces or renews an existing asset to its original service capacity. Improved
condition assessment data capture is currently being developed to include asset renewal
considerations based on physical conditions and estimates of remaining useful life of assets to guide
and improve renewal programs. Renewal plans are developed to maintain levels of service to ensure
assets achieve their optimal useful life before they reach the asset condition range of 5. Staff
continue to work through the various asset classes to develop renewal programs for the specific
asset classes.

As previously stated - In the absence of condition data, an age-based approach to identify when
Council’s buildings and facilities will reach their useful life has been developed to determine an
overall renewal plan. Priority is required across all the assets classes that have not had physical
condition assessments to develop a suite of renewal programs.

The graph below depicts the past and planned renewals by capital program including the next 10
years. There are major renewals undertaken in the 2018/19 financial year that related to Noosa River
Holiday Park Amenities and Noosa Library renewals. It is expected that through ongoing and detailed
physical condition assessments that more defined renewals will replace the traditional “bucket”
allocations that are currently identified and replaced with asset specific renewal programs within the
10-year capital works program.

As the buildings and facilities assets age, continued condition assessments are required to monitor
the assets deterioration profiles and will produce the more defined renewal plans. The graph below
enables Council to identify and plan for these significant renewal activities for the next 10 years.




Figure 8: Buildings and Facilities Asset Renewal Costs

4.6     Capital Upgrades, Expansion and New Assets
There is a need to develop more maturity in the overall assessment and management of our buildings
and facilities assets before there is a consideration for further upgrades and expansion of the
buildings and facilities assets. Changes in demographics, increased patronage, cost benefits,
sustainability, environmental impacts and overall community benefit are key indicators when
planning for capital upgrades and new buildings and facilities assets.


Asset Management Plan: Buildings and Facilities                                                Page 16

Section 18

The graph below identifies the 2019/2020 financial year as the most significant investment for
upgrade and expansion projects over the next 10 years. These projects are the expansion works of
the Rufous Street development and the upgrade of the North Shore Campground facility. These
projects are a good indicator of the commitment from Council to further develop the services it
provides to the community as well as promote future economic development to the tourism and
business sectors.




Figure 9: Buildings and facilities proposed upgrades Costs


A public amenities priority program has been proposed to identify and prioritise public amenities
considered for future upgrading and will define a set of guiding principles for the decision to provide
any additional public toilets to the community. It is planned to have this program developed by the
end of the 2019 calendar year.

The above graph highlights the various proposed upgrade and expansion projects currently identified
in Council’s draft 10-year capital works program. On the establishment of the public amenities priority
program, it is anticipated there will be more upgrades required into the future development of the 10-
year capital program.


4.7     Capitalisation of Assets
All new and renewed assets will be acquired and commissioned in accordance with the Noosa
Council Capital Delivery Framework.


4.8     Disposal and Replacement of Assets
Disposal of assets will be consistent with statutory and regulatory requirements. The replacement
of assets will be driven from the condition assessments.

The disposal and commissioning of assets from the asset register is undertaken in the capitalisation
and asset write-on/off process. This process is being delivered via the Asset Management Branch
and Finance Branch.




Asset Management Plan: Buildings and Facilities                                                Page 17

Section 19

5. Risk Management
Risk management is a coordinated approach to the management and control of risk by Noosa
Council.


5.1    Critical Assets
The identification of critical assets based on the consequence of failure multiplied by the likelihood
of failure; as adapted from the International Infrastructure Manual 2015 Section 3.2.4 has been
undertaken to enable the prioritization of asset management and financial resources. Buildings and
facilities are a critical asset class to the Noosa Community and has significant asset value on
Council’s asset register. The management of Council’s buildings and facilities assets should continue
to be prioritised to ensure any significant risks are mitigated before they escalate further and impact
on the Community.


5.2    Risk Assessment
It is important to have a good understanding of the risks associated with the operation of the buildings
and facilities assets. Council continues to develop its buildings and facilities management activities
to ensure that the buildings and facilities are meeting the intended design life, and where necessary
work on the optimised intervention for undertaking rehabilitation and renewal activities.

The key risks associated with achieving the above objectives of Council’s buildings and facilities
management activities and associated levels of service have been identified throughout this AMP
and are outlined below:

1. Unanticipated asset deterioration and structural failure possibly accelerated by the increasing
   severity in weather and climate change conditions;
2. Asset Performance – No asset failures that influence the service levels. A complete
   understanding of all buildings and facilities assets and their relevant asset condition will assist in
   mitigating potential risks.
3. Asset Knowledge - The need to understand the performance of all the band facilities assets at
   component level is essential in mitigating risks. Assets such as retaining walls, carparks, lighting
   and signage are assets that require more detailed inspections and improved maintenance
   activities to ensure assets do not become a risk to the community.
4. Funding – the ongoing operational and maintenance costs for buildings and facilities will continue
   to rise and efficiencies and cost savings are reviewed regularly. Grant opportunities for
   renewals/upgrades must always be considered.

These risks and all other current risks will be regularly reviewed and if necessary, they can be
documented in the annual Branch Plan – Buildings and Facilities. Should there be a need for them
to be further escalated they can be addressed for consideration by the Asset Management Working
Group, Executive Team, and Audit and Risk Committee.

To mitigate these risks there are resulting actions from this AMP. For Council to make informed
decisions, it is understood that focus must be placed on consistent cyclical inspections across all
buildings and facilities assets with condition data accurately recorded in T1 asset management
system. This then supports the reconciling of financial asset data, GIS data and inspection data to
have a single point of truth for all buildings and facilities assets.




Asset Management Plan: Buildings and Facilities                                                 Page 18

Section 20

6. Financial Summary
6.1    Financial Statements and Projections
Council’s buildings and facilities play a vital role in the services provided to the community across
the Noosa Shire. There are approximately 1,279 building component assets on Council’s financial
register considered in this Asset Management Plan (AMP). The building and facility assets have a
current replacement value of $82m, equating to approximately 8% of Council’s financial assets.

The capital, operational and maintenance expenses for buildings and facilities make up
approximately 7% of the $90m annual budget. The capital works program fluctuates from year to
year, however, the 2018/19 capital works program the capital investment of $5m for buildings and
facilities equates to 17% of the $29.5m capital works program.

The annual operating plan details the financial statements and projections associated with the
operational and maintenance expenses for the services the buildings and facilities support on an
annual basis. The capital investments including renewals, upgrades and expansions are highlighted
in the annual capital works program which is reflected in the 10-year capital works program.


6.2    Funding Strategies
The immediate improvements to funding requests for maintenance and renewals in the budget
process are now evidence based and are supported from the condition assessments that have been
carried out.

The funding strategy, key assumptions, reliability and confidence levels are detailed in the Council’s
long-term financial plan. More detailed funding strategies that promote the long-term sustainability
of the buildings and facilities will be further developed and defined in future asset management plans.


6.3    Budget Forecasts
Budget forecasts will continue to be developed as information is captured and reported from the
Technology One (T1) financial system. Through the annual review of actuals, maintenance and
renewal activities against budget will initiate further development and identify trends that are
reportable and reflect future year forecasts.

Figure 10 below identifies the current forecasts for the operational, maintenance upgrade and
renewal expenses to demonstrate the whole of life costs over a 10-year period for the buildings and
facilities by program, in the amount of $65.1m. There will be further asset renewal, upgrades and
maintenance activities to be developed over coming years that will influence this current forecast.
To achieve good asset knowledge of all buildings and facilities assets it is important to continue with
undertaking asset data reconciliation and physical condition assessments to make well informed
asset decisions.

The buildings and facilities assets have varying useful lives for the asset classes maintained by
Council. The buildings and facilities useful lives vary, based on construction, material type and have
estimated lives between 15 – 60 years.




Asset Management Plan: Buildings and Facilities                                                Page 19

Section 21

Figure 10: Buildings and facilities 10-Year forecasted expenditures


Development of ongoing maintenance activities will ensure that future asset failure will be minimised
with a “no-surprises” approach for future funding forecasts. This will be supported through the initial
development of condition monitoring to predict potential maintenance and renewal requirements. In
compiling the current forecasts the following general assumptions have been identified.

•     Proposed Capital Renewal Program will be funded in accordance with the current Council
      model adopted;
•     Renewal works will be prioritised according to asset condition;
•     The condition of the assets reflect what is reported within this document;
•     Current maintenance funding levels will meet service level requirements;
•     Renewals, maintenance and isolated failure replacement is generally ‘like for like’;
•     Where a renewal must be provided to a higher standard, the difference in cost between a ‘like
      for like’ renewal and the higher standard is to be treated as an asset upgrade.
•     Depreciation is in accordance with Council Policy;
•     There is no allowance for CPI as the continuing revaluation and condition inspection process
      will make adjustments for current rates.




Asset Management Plan: Buildings and Facilities                                                Page 20

Section 22

7. Plan Improvement and Monitoring
7.1    Status of Asset Management Practices
Currently all Asset Management activities are managed within the Noosa Council Asset
Management Governance Framework and enabled through Technology One (T1) asset information
management system. The establishment of a buildings and facilities working group will enable the
improvement program to set priorities and targets that are aligned to Council.


7.2    Improvement Program
The following initiatives are recommended:

1.    Asset Inventory – Ensure that there is one single asset register/hierarchy that captures all
      parent and child (component) assets; at a level of the lowest or appropriate repairable unit. All
      other duplicated asset lists/registers should be eliminated. T1 is the Enterprise Asset
      Management repository. Prior to the revaluation, it is recommended a detailed asset register
      and data reconciliation project establishes a single point of truth for asset data within T1.
2.    Asset Responsibility – Infrastructure Services Director is responsible for the corporate
      buildings and depots. However the asset managers are various across the organisation as
      they are based on the services provided from the facility to the community. A detailed Asset
      responsibility matrix is required and will be developed over coming months by the buildings
      and facilities working group and is expected to be completed by December 2019.
3.    Condition Assessments – In consideration of more detailed and regular condition
      assessments, priority should be given to the high value and critical components/assets such
      as roofs, Electrical/Mechanical Services, Super Structure etc. to ensure development of
      renewal programs for individual asset classes.
4.    Renewal Plans - The establishment of renewal plans for all assets considered in this AMP is
      considered essential to achieving good asset management outcomes. Renewal plans are
      based on understanding the condition of Council’s assets and modelling to ensure that the
      intervention for renewal achieves the assets useful life. The establishment and review of these
      renewal plans will be a focus for the buildings and facilities Working Group to develop and
      implement into Council’s processes and procedures.
5.    Capital Planning – The development of upgrade programs will support maintaining the levels
      of service and expectations of the community. The Public Amenity Priority Program is being
      developed for completion by the end of the 2019 calendar year. Further renewal and upgrade
      programs across all buildings and facilities is required. The ongoing condition assessments
      will enable the development of capital programs across all buildings and facilities. These
      programs will improve prioritisation and strategy around the delivery of capital works.
6.    Asset Systems – There is an initial implementation of operational work orders for planned,
      reactive work and inspections to date. There are a number of functions of the T1 system that
      would improve the operational and maintenance activities and further improve the asset
      management objectives of the organisation. These include:
      i.    Planned maintenance work orders;
      ii.   Costings via work orders;
      iii.  Inspections and defects logged within T1;
      iv.   Asset performance reporting from T1;
      v.    Data capture – asset validation and updating.




Asset Management Plan: Buildings and Facilities                                                Page 21

Section 23

7.    Levels of Service - The current levels of service for buildings and facilities is to support the
      services that are operated from or within these assets to the Noosa community. Council’s
      buildings and facilities assets are designed and constructed to suit the function of the service
      being provided which determines the levels of service. The measurement of these levels is at
      present very high level and focused on the services provided by Council. Future levels of
      service need to be more detailed and look atan both Customer and Technical service
      measures.
8.    Maintenance Plans – Plans must be regularly reviewed and incorporated into the annual
      budget process. Continued inspections and recording of asset condition and maintenance
      activities are key to achieving this initiative. This will be a key outcome for the buildings and
      facilities Working Group to develop site specific maintence plans and review the buildings and
      facilities maintenance plan for all the assets considered in this AMP.


7.3    Monitoring and Review Processes for the Asset Management Plan
This first edition of AMP for the buildings and facilities refers to current levels of services that have
existed over recent years. This AMP is to be a ‘living’ document reflecting actual practices used in
managing the buildings and facilities. In accordance with this, Council will balance cost, risk and
performance needs for the buildings and facilities.

The AMP will have a high-level annual review for developing the annual budget from the
maintenance and renewal plans. A full document review will occur on a four-year cycle, in line with
the completion of detailed condition assessments and the financial asset revaluation of the buildings
and facilities assets.


7.4    Asset Management Effectiveness
The effectiveness of this AMP will be measured in terms of:
1.   Adoption of the buildings and facilities AMP by Council.
2.   The ongoing development of good asset knowledge through a commitment to recording
     information against assets and undertaking cyclic condition assessments at the facility.
3.   Maintenance and renewal plans that are robust and initiate the annual budget process.
4.   Historical asset activities that are recorded and located in Council’s asset management
     system.
5.   Limited reactive work and more planned maintenance activities.
6.   The buildings and facilities AMP becomes the reference point for all information and enables
     good decision making for asset related activities and investments.
7.   Documented levels of service that complement the buildings and facilities assets that support
     the services provided by Council.




Asset Management Plan: Buildings and Facilities                                                 Page 22

Section 24

8. ANNEX A: Levels of Service
8.1    Public Amenities (Toilets)




Asset Management Plan: Buildings and Facilities   Page 23

Section 25

Asset Management Plan: Buildings and Facilities   Page 24

Year   e                                     SERVICE LEVEL TARGET
  (Cleaning activities, secunty patrols, pest control, servicing of holding/septic tanks, supply of consumables, sharps
  containers and sanitary/nappy disposal facilities, graffiti and vandalism repairs, utility costs etc.
  Availability                    Service is predominately provided during normal business hours.
                                  Cleaning activities normal hours between 7 am & 4 pm.
                                  Security patrols — out of hours.
                                  Emergencies only — after hours.
  Cyclic Inspections              Cleaning contracts audit (sites selected | Monthly
                                  ad hoc)
  Scheduled work                  Contract cleaning & supply of         Frequency ranges from once per
                                  consumables*                          week to 3 times per day depending
                                                                        on location and time of year
                                  Security patrols:
                                  e   Noosa Woods, Noosa Spit           Locked 7 nights per week
                                  e   Lake St, Tewantin                 Locked 7 nights per week
                                  e   Girraween  Sportsground           Locked & opened 7 days per week
                                  Holding/septic tanks (contract servicing | Fortnightly for all sites where holding
                                  under Liquid Waste Contract)          tank/septic tank is provided in lieu of
                                                                        connection to sewer
                                  Sanitary, nappy & sharps bins - supply | Frequency ranges from weekly to
                                  & servicing (contractor)              monthly depending on location and
                                                                        time of year
                                  Hire and cleaning of relocatable toilet at | Christmas/New Year School Holiday
                                  First Cutting, Noosa North Shore      period. Cleaning frequency is every
                                  (contractor/s)                        2™ day between Christmas Day and
                                                                        end of first week of January and then
                                                                        every 3” day to end of school
                                                                        holidays.
 Ce
 Reactive work (customer        |Issue         ss Firstresponse                    | Target for completion |
   mes)                           eens          | conractorbeingnotied               |
                                                   contractor being notified
                                 Graffiti          Note: Council endorsed Graffiti    5 business days
                                                   Policy dated 24 August 2014
                                                   provides that upon notification of a
                                                   graffiti incident a graded approach is
                                                   taken to removal:                  24 hours
                                                      -   Obscene, racist & other
                                                          offensive matenal           3 business days
                                                      -   Large areas of graffiti or in
                                                          highly visible               14 business days
                                                      -   Minor graffiti incidents
                                 Vandalism         Hazardous — Within 4 hours         20 business days
                                                   Otherwise within 24 hours or next
                                                   business da

                                   pumMmp-oO

  SERVICE DELIVERY MODEL

Asset Management Plan: Buildings and Facilities                                                   Page 24

Section 26

Asset Management Plan: Buildings and Facilities   Page 25

KEY SERVICE METRICS
  CEST go                                             Witte              Benchmark Comparison
  Average cost of maintaining and operating a public  $22,587 per        FY 2016/17 Cost Centre 1521
  toilet per annum                                    facility (approx.) | Actuals = $423,382 + estimated
                                                                         cleaning costs $258,893 = 39) =
  FY 2017/18 Cost Centre 1521 Actuals = $490,542 +                       $17,494 per facility (approx.)
  cleaning costs $390,341 = 39
  Cost per rateable property to clean public toilets  $29 perrateable | FY 2016/17 Cost Centre 1521
                                                      property approx. | Actuals = $423,382 + estimated
  FY 2017/18 Cost Centre 1521 Actuals = $490,542 +                       cleaning costs $258,893 / 30,000
  estimated cleaning costs $390,341 / 30,000 rateable                    rateable properties) = $23 per
   properties                                                            rateable property approx.

  PERFORMANCE MEASURE
|Service            | Indicator______—| Performance Measure            | Methodology
  Public amenities   Satisfaction        Noosa community satisfaction    Community satisfaction mean
  (toilets)                              mean rating score compared to | performance rating from the LGAQ
                                         the State mean rating score     Community Satisfaction Tracking
                                         (out of optimum rating of 5).   Survey for Provincial areas for:
                                         NSC mean       State mean       Theme: Community Lifestyle
                                         rating (2019) | rating (2017) =| Services
                                                                         Function: Environment Protection &
                                         3.73           3.30             Conservation
                                         4.00           3.85             Function: Parks, Playgrounds &
                                                                         Public Amenities

 1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
 ? Includes Council owned toilets within Noosa Junction Transit Centre which is under lease to Translink with cost
   sharing arrangements for maintenance and cleaning (costs funded by Property Branch).
 * Works are prioritised and subject to available budget.
 * Source Cleaning of Public Open Spaces & Amenities Contract 1617T113

Asset Management Plan: Buildings and Facilities                                                      Page 25

Section 27

8.2    Sport & Recreation




Asset Management Plan: Buildings and Facilities   Page 26

8.2     Sport & Recreation

  MENON                       copvicc                  eve!          cat                ~1  IE
  we wee                     SERVICE LEVEL CATALOGUE
  Service Listing 1 of 3
   Service Output                 SPORT & RECREATION
                                  Providing direction and support for development and operation of
                                  sporting and recreation activities and provision of facilities including
                                  sports fields, aquatic centre and indoor recreation facilities.
   Service Activity               Planning, Programs & Support
                                  Development and delivery of action plans for the future direction of
                                  sport & active recreation in the Shire; delivery of sports & active
                                  recreation initiatives; land tenure negotiations for Council or Trust land;
                                  and provision of support and financial assistance to eligible not-for-
                                  profit community organisations to provide, maintain and operate
                                  community sporting facilities.
   Responsible Area              [Department                          Branch
                                  Corporate Services                  Property Branch
                                  Infrastructure Services             Parks & Gardens
   Cost Centres                   Community Grants                    2599
                                  Community, Culture & Sport          2600
                                  Community Properties                1511
                                  Sportsgrounds (Common Area          2304
                                  Maintenance by Parks & Gardens for
                                  nominated locations only)
   Key statistics'                Total available facilities
                                  Includes:
                                  e   39x Commercial/privately owned
                                      (incl. Not For Profit Freehold sites)
                                  e   29x Council controlled
                                      (trustee/freehold). Includes 3 multi-
                                      use sports complexes.
                                  e   18x Other Government
                                      controlled/managed
   eee

                              ACTIVITY                                  SERVICE LEVEL TARGET
   Planning, program initiatives and support
   [Activities include development, review and implementation of actions from the Sport & Active Recreation Plan;
  providing on ground support to community not for profit sport & active recreation organisations to manage their
   activities].
   Scheduled activities           Tenure to community not-for-profit sporting & active recreation community
                                  organisations terms & renewals are subject to the Community Purpose Land
                                  & Infrastructure Tenure Policy with tenure arrangements as follows:
                                      e   Freeholdland—permit   | Upto3years
                                      e   Freehold land — lease    5 to 10 years
                                      eTrust land — lease
                                      "ets
                                   Review of Sport & Active
                                   Recreation Plan (2018)

Asset Management Plan: Buildings and Facilities                                                   Page 26

Section 28

Asset Management Plan: Buildings and Facilities   Page 27

ACTIVITY                                     SERVICE LEVEL TARGET
                                    Implementation of the Sport &      Ongoing — prionties determined
                                    Active Recreation Plan (2018)      annually.
                                    Note: Plan includes ongoing
                                    activities as well as special
                                    projects.
                                    Reporting on Sport & Active        Annual.
                                    Recreation Plan implementation
                                                                       Updates also included in departmental
                                                                       quarterly report.
  Reactive activities               Enquiries from community           Initial response within 2 days — final
                                    organisations (planning,           response dependent on complexity of
                                    management and administrative      the request and availability of
                                   issues)                             resources
                                    Grant applications to extemal      Ongoing.
                                    bodies to fund Sport & Active      Applications submitted as opportunities
                                    Recreation Plan initiatives        become available.
                                    Enquiries and negotiations —       No defined level of service.
                                    new/existing tenure arrangements.
                                                                       Subject to assessment of warrant and
                                    Note: Community leasing/permit     determination of availability/options.
                                    negotiations also involve Property
                                    Branch who manage and
                                    administer the contractual
                                    arrangements.
  Sports field - maintenance & operations
  [Activities include financial support through the grants program for routine maintenance activities as per individual
  lease    arrangements; and maintenance by Council of common areas at   Sports Complexes
                                    inspections
                                    Multi Sports complex management | Every 4 months (Tewantin & Cooroy)
                                    committee meetings - Noosa
                                    (Girraween), Tewantin & Cooroy.    Every 6 months (Noosa - Girraween)
                                    Sports field maintenance grants    Every 3 years
                                    Grant acquittals (checking &       Annual or as required
                                    verification)
                                    Water & sewer charges — on-        Quarterly or Annually.
                                    charging (costs over & above grant
                                   level)                              Dependent upon Unity Water billing
                                                                       practices.
  Reactive activities               Maintenance requests (where        No defined level of service — generally
                                    outside lessee/permit/licence      responded to within 5 business days.
                                    holder obligations

   yaa) ee aes A leak
  Predominately in-house with contractors utilised for routine maintenance activities as appropriate.

Asset Management Plan: Buildings and Facilities                                                       Page 27

Section 29

Asset Management Plan: Buildings and Facilities   Page 28

KEY SERVICE METRICS
   CEI gs                           Ca tele                           Benchmark Comparison
  Participation rates for top 5    Noosa Shire Top 5?                 National Top 5
  physical activities for Noosa Shire | 1. Swimming at beach/ waterway | 1. Walking (recreational) 42.6%
  adults over 15 years of age         50.9%                           2. Fitness/qym 32.1%
  compared to the National         2.  Walking (recreational) 50.0%   3. Athletic, track and field 15.8%
  participation rates.             3.  Mountain Biking 46.9%          4. Swimming 14.5%
                                   4.  Bushwalking 40.3%              5. Cycling 11.7%
                                   5.  Cycling 37.8%
  Achieving sufficient physical   66.5%                               State 59.6%
  activity >
  Obesity rate (adults)*           14.3%                              Noosa Shire obesity rate is 40% lower
                                                                      than the prevalence for Queensland.

  PERFORMANCE MEASURE
|Service               si Indicator __| Performance Measure __| Methodology
  Sportsgrounds          Satisfaction       Noosa community            Community satisfaction mean
                                            satisfaction mean rating   performance rating from the LGAQ
                                            score compared to the      Community Satisfaction Tracking
                                            State mean rating score    Survey for Provincial areas for:
                                            (out of optimum rating of
                                           5).                         Theme: Community Lifestyle Services
                                                                       Function: Sporting & Recreational
                                                                       Facilities
                                            NSC mean | State mean
                                           rating        rating
                                            2019          2017
                                           1405        378

 ' Source: Noosa Sport & Active Recreation Plan 2018.
 ? Source: Ausplay survey done to support Noosa Sport and Recreation Plan 2018 — see page 23, 24.
 3 Source: Queensland Govemment. Queensland survey analytic system (QSAS), physical activity in Queensland —
 regional detailed data. Release date: 16 November 2016.
 + Source: Queensland Government. Queensland survey analytic system (QSAS), overweight and obesity in
 Queensland — regional detailed data. Release date: 16 November 2016.

Asset Management Plan: Buildings and Facilities                                                     Page 28

Section 30

8.3    Lifeguards




Asset Management Plan: Buildings and Facilities   Page 29

8.3     Lifeguards

     MING                    ccpyic                     |                As            :
 mw mteetey                 SERVICE LEVEL CATALOGUE
 Service Listing 1 of 1
  Service Output                 LIFEGUARDS
                                 Provision of beach patrols and lifesaving support services to ensure the
                                 local community and visitors can safely enjoy our beaches.
  Service Activity               Operations
                                 Includes contract management, fixed site patrols, roving patrols and
                                 support services such as communications and jet-ski patrols.
  serene:
                                 Corporate Services                 Property
                                 Infrastructure Services            Buildings & Facilities
conten
  Key Statistics!                FY 2017/18
                                 Total beach attendances            4,015,427
                                 Total rescues                      292
                                 Number of drowning’s               1
                                 First Aid Treatments               6,752
                                 Preventative actions               123,690
  Legislative responsibility to No — service was traditionally provided by volunteers but that model could no
 provide this service           longer meet requirements for a 7 day week service.

                              ACTIVITY                                    SERVICE LEVEL TARGET

   Provision and maintenance of life saving towers and utility services
 Cyclic inspections             Lifesaving Towers - WHS Hazard      3 per year as follows:
                                 Inspections include structure      «  Feb &MaybySLSQ
                                 condition visual checks               representative
                                                                    e  November by NSC WHS Advisor
                                                                       and contract manager
  Scheduled works                As identified from inspections (defects & proactive interventions) to maintain
                                 asset serviceability. Asset maintenance is Council responsibility.

   Provision of patrols and lifesaving services, contract management & administration
 Scheduled services (varies depending on level of utilisation of the beach area) as detailed below.
 Location          Type        Total =| Contract | Volunteer Patrol
                                                  be
  Peregian Beach    All year            290       5               7 days/week      Weekdays
                                                  Public Hols &
                                                  Weekends Sept-  7:30am-4:30 pm   7:30 am-5:00 pm
                                                  May
                                                                                   7:00 am-6:00 pm Qld.
                                                                                   Xmas School Hols (6
                                                                                   weeks
                                                                                   schoo! holidays
                                                                                   8:00 am-5:00 p

Asset Management Plan: Buildings and Facilities                                                 Page 29

Section 31

Asset Management Plan: Buildings and Facilities   Page 30

ACTIVITY                                     SERVICE LEVEL TARGET
  Sunrise Beach    Seasonal              121                        NA                Weekends, public &
                                                                                      school holidays
                                                                                      8:00 am-5:00 pm

  Sunshine Beach    All year                       75               7 days/week       Weekdays
                                                   Public Hols &
                                                   Weekends Sept | 7:30am-4:30 pm     7:30 am-5:00 pm
                                                   May
                                                                                      7:00 am-6:00 pm Qid.
                                                                                      Xmas School Hols (6
                                                                                      weeks)
  Noosa Main Beach | All year                      15               J days/week       Weekdays
                                                   Public Hols &
                                                   Weekends Sept- | 7:30am-4:30 pm    7:30 am-5:00 pm
                                                   May
                                                                                      7:00 am-6:00 pm Qld.
                                                                                      Xmas School Hols (6
                                                                                      weeks.
  Noosa West        All year                       5                 days/week       Weekdays
                                                   Public Hols &
                                                   Weekends Sept-   9:30am-4:30 pm    9:30 am-5:00 pm
                                                   May
                                                                                      7:00 am-6:00 pm Qld.
                                                                                      Xmas School Hols (6
                                                                                      weeks
  Scheduled activities (Cont'd)                    Minimum quarterly (ad hoc audit inspections also occur)
                               WHS Hazard          3 per year as follows:
                               Inspections         «   Feb & May by SLSQ representative
                                                   e   November by NSC WHS Advisor and contract manager
                               Monthly Meetings / | SLSQ provide present suite of reports reporting on previous
                              Reports              month's activities as per Lifeguard Services Agreement.
                               Annual Report       SLSQ provide annual report on activities as per Lifeguard
                                                   Services Agreement.
  Support Services
   Provision of roving supervision, roving patrols, communication services etc.
  Scheduled work provided as part of the contract includes:

                                                   service
                                                                   Public Holida
                                                                                       aia
                                                                  schedule             schedule
  Roving patrols (Waverunner   Various - Includes | Sept-May      Weekends             7:00 am — 5:00 pm
 /rescue craft)                Marcus Beach and                    Public Holidays
                               Noosa North Shore
  (Note: subject to change —   (campground)                        School Holidays - 7 | 9:00 am — 5:00 pm
 weather dependent)                                                days week

  SERVICE DELIVERY MODEL
  The service is provided externally. Contract management and WHS audit provided internally.

Asset Management Plan: Buildings and Facilities                                                    Page 30

Section 32

Asset Management Plan: Buildings and Facilities   Page 31

KEY SERVICE METRICS
   WCET gs                                               Wate                Benchmark Comparison
   Cost of service for each beach attendance p.a.        $0.32 per visit     Queensland Department of Local
   (Actuals all costs inclusive of overheads FY2017/18                       Government comparative data not
   $1,279,700 / 4,015,427 visits for 2017/18)                                available.
                                                                             Not easy to benchmark due to
                                                                             variables in service demand at
                                                                             comparative locations / size local
                                                                              governments.
   Cost of service for each rateable property p.a.       $42.65 per
   (Actuals all costs inclusive of overheads FY2017/18   rateable property
   $1,279,700 / 30,000 rateable properties)

   PERFORMANCE MEASURE
   Beach Lifeguards       Satisfaction       Noosa community satisfaction | Community satisfaction mean
                                             mean rating score compared to | performance rating from the LGAQ
                                             the State mean rating score     Community Satisfaction Tracking
                                             (out of optimum rating of 5).   Survey for Provincial areas for:

                                             rating (2019) | rating (201     Services
                                                                             Function: Community Safety
                                                                             —_—_—_—

  ' Source — Australian Lifeguard Service Noosa Region Annual Report 2017-2018
 2 Source - Sunshine Coast Council and SLSQ Agreement Lifeguard Services Transition employees and assets — 11" October
   2012. The Agreement and service components relating to Noosa Shire Council beaches transferred to Noosa Council as
   legislated under Local Government (De-amalgamation Implementation) Regulation 2013.
 > Commencing first Monday in May each year.

Asset Management Plan: Buildings and Facilities                                                          Page 31

Section 33

8.4    Holiday Parks




Asset Management Plan: Buildings and Facilities   Page 32

8.4     Holiday Parks

 am NOOSA                    <—    BD»      ~           \           ~     =             ™~
 a wee                      SERVICE               LEVEL CATALOGUE
 Service Listing 1 of 1
  Service Output                 HOLIDAY PARKS
                                 Provision and operation of holiday parks including caravan parks and
                                 campgrounds
  Service Activity               Holiday Parks Contract Management & Administration
                                 The activities include advertising for public tenders, tender evaluation &
                                 award, contract management & administration, asset management and
                                 dealing with customer complaints.
  Responsible Area             [Department                                   Branch

  Cost Centres                   Management Property & Facilities             1500
                                 Boreen Point Campground                      1503
                                 Noosa River Holiday Park                     1504
                                 North Shore Beachfront Campground            1505
  Key Statistics                Location             Capacity                 Occupancy FY2017/18
                                 Boreen Point        98 sites (340 persons)   36.30%
                                 Noosa River          137 sites               90.76%
                                 North Shore         250 persons (no site     43.04%
                                                     controls in place)'
  Legislative responsibility to  Land Act 1994
  provide this service           State Caravan Park/Campground Planning Policy PUX901/102

                              ACTIVITY                                    SERVICE LEVEL TARGET
  Contract management & administration
 [The activities include advertising for public tenders, tender evaluation & award, contract management &
  administration, and dealing with customer complaints]
  Availability (delete if not relevant
  Cyclic Inspections             Contractor (WHS & maintenance       Weekly
                                issues)                              Twice-yearly
                                 Contractor (full site compliance check) | Annual
                                 Council   (WHS
  Scheduled Work                 Tender recall, evaluation and contract
                                 award:
                                 Boreen Point - 3 year term expires 6-
                                 4-2019 (Going to Tender)            Every 3 to 5 years (fresh tenders
                                 Noosa River — 3 year term expires 31- | invited)
                                 May-20 (with 1 x 1 year option to
                                 extend)
                                 North Shore Campground - expired-
                                 currently under interim management
                                 arrangements until upgrade
                                 completed
                                 Financial audit (spot check —
                                 additional to formal audit process
                                 —_                                  Oe

Asset Management Plan: Buildings and Facilities                                                   Page 32

Section 34

Asset Management Plan: Buildings and Facilities   Page 33

ACTIVITY                                      SERVICE LEVEL TARGET
  Operations
  [Dealing with maintenance requests from site managers and other issues such as booking software, web content
 maintenance, marketing and customer complaints
   Reactive work                   Dealing with maintenance requests *   No defined service level (see note).
                                   Customer complaints                   No defined service level — generally
                                                                         dealt with in 10 business days
                                                                         depending on complexity.

   laa ae ee ed eae

   KEY SERVICE METRICS
  WUE cs                                                  ute             ee Le Me ee ecel
   Return per rateable property/per annum              Return of $30 per | Queensland Department of Local
                                                       rateable property | Government comparative data not
   (FY2017/18 Operating Surplus $911,639 / 30,000                         available.
   rateable properties)

   PERFORMANCE MEASURE
|Service               si Indicator __| Performance Measure__—'| Methodology
   Holiday Parks         Satisfaction       Noosa community satisfaction | Community satisfaction mean
                                            mean rating score compared _ | performance rating from the LGAQ
                                            to the State mean rating score | Community Satisfaction Tracking
                                            (out of optimum rating of 5). Survey for Provincial areas for:
                                           NSC mean | Statemean | Theme: Managing the Shire
                                            rating (2019) | rating (2017) | Function: Development of Tourism
                                                                          (includes caravan parks)

 1 This site is subject to a Material Change of Use approval. Once the upgrade is complete site numbers will be limited
   to 200.
 ? Currently only applies to Noosa River Holiday Park (yet to be rolled out to other sites).
 *.Work is prioritised having regard to available budget. All management contracts require the contractor to provide
   consumables (toilet paper, cleaning products, own office needs etc.). Noosa River Caravan Park contract requires
   site manager to undertake minor maintenance activities.

Asset Management Plan: Buildings and Facilities                                                       Page 33

Section 35

8.5    Libraries




Asset Management Plan: Buildings and Facilities   Page 34

8.5     Libraries

  MENG                       ccpyic                   =VWEI         CAS                 .
  a wesem                   SERVICE LEVEL CATALOGUE
 Service Listing 1 of 7
  Service Output            LIBRARIES
                            Provision of access to information, recreational reading and learning for life
                            through branch, online and mobile libraries, collections and resources, and
                            learning programs.
  Service Activity          Library Operations
                            The activities include the provision and management of the physical and digital
                            library collections, provision of lending, information and research services,
                            preservation of local heritage materials, access to information technology
                            resources, as well as provision of programs and events that support literacy and
                            lifelong learning.
  Responsible Area         [Department                               Branch
                                                                      Libranes & Gallenes
  Cost Centres              Management (Libraries & Galleries)        2514 (Partial)
                            Library Management                        2512
                            Noosaville Library                        2501
                            Cooroy Library                            2502
                            Mobile Library                            2503
                            Library Collections                       2705
                            Library Programs & Services               2706
  Key Statistics!           Library Membership                        37,224 registered members
                            Annual Visits
                            Note - Noosaville closed March to June for          2017/18     2016/17
                            refurbishment — figures reflect 8 months* Noosaville: 130,763*   216,589
                                                                     Cooroy-:    113,363     117,469
                                                                     Mobile:     36,407       38,780
                                                                     Total:     280,533      372,837
                            Annual Loans — items*                               552,185      572,444
                            Collection Size — physical and electronic            100,002      94,007
                            Programs - programs run                                584           745
                            Programs — attendees                                  14,663      13,258
  Legislative responsibility | Libraries Act 1988
  to provide the service   Local Government Act 2009

                               ACTIVITY                                    SERVICE LEVEL TARGET
  Lending Services (static & mobile)
  [The activities include lending library matenals, inter-library loans, renewals, reservations, retums, transfer between
  branches & management of items for loan]
  Availability              Noosaville Library                        Monday to Friday 9:00 am — 5:30 pm
                                                                      Saturday 9:00 am — 3:00 pm
                                                                      Sunday 10:00 am — 2:00 pm
                                                                      (Closed public holidays)
                           Cooroy Library                            Monday to Friday 9:00 am — 5:30 pm
                                                                      Saturday 9:00 am — 1:00 pm
                                                                      (Closed public holidays)
                            **Mobile Library roster (subject to change due to weather or other factors) :

Asset Management Plan: Buildings and Facilities                                                   Page 34

Section 36

Asset Management Plan: Buildings and Facilities   Page 35

ACTIVITY                                      SERVICE LEVEL TARGET
                           [Location     s/s      | Day                Time
                                                                        10:00 am — 1:00 pm
                            [Sunrise Beach        | Tuesday           | 1-30pm—500pm—S~—S
                           |Cooran                | Wednesday |: 9:30 am — 12:00 noon
                                                                         no service school holida’
                                                   Thursday             9:30 am — 12:00 noon
                                                                         reduced hours school holida
                                                                        1:30 pm — 4:00 p
                                                                        1:00 pm — 5:00 p
                                                                        ——_
 Scheduled                   Home library service (housebound residents | 3 week delivery rotation for Home
                             & bulk loans to aged care facilities)      Service clients (prerequisites for
                                                                        application)
   ~—                        oo
                             line)
                             STS SS
                             Reference & information services           Response generally same day — unless
                                                                        complexity or availability of research
                                                                        materials requires longer
                             Book club applications/registration        Same day, depending on availability of
                                                                        vacancies in existing book clubs.
                             Inter-library loans (upon request)         Requests submitted at the time of
                                                                        request. Completion of request may
                                                                        take up to 8 weeks or more depending
                                                                        on item availability if lending institution.
                             Collection management for items on loan and | Daily, weekly, monthly procedures in
                             missing, or available and missing          place
  Lending services (digital e-library)
 [Delivery of library services through the online website including management of access arrangements, member
 access to subscription and open access online resources— incl. downloadable collection items such as e-books, e-
  audio, e-music, e-film, as well as access to databases and borrower services (renewals, reservations, bookings)]
 Availability                Online lending of digital resources through 24/7 — Year round
                             contracted suppliers and platforms
 Reactive                    Customer support for online service        Same or next day unless issue is out of
                                                                        our control and with external
                                                                        platform/website
                             Reader purchase requests for e-titles      Assessed and assigned within 5
                                                                        working days
                             rcorddeltons of exped Wet
                             record deletions of expired titles
  Library Collections
  [All activities related to the selection, purchase, cataloguing and physical processing of items for the library collections]
  Scheduled activities       Vendor contracts to supply shelf ready items | Weekly, fortnightly, monthly
                             based on profiles provided by library service
                             Receiving and receipting new items,        Weekly, fortnightly, monthly
                             checking into Library Management System
                              LMS

Asset Management Plan: Buildings and Facilities                                                       Page 35

Section 37

Asset Management Plan: Buildings and Facilities   Page 36

ACTIVITY                                      SERVICE LEVEL TARGET
                            a
                             Receiving, receipting and checking in serials | Weekly, fortnightly, monthly
                             Reader requests including interlibrary loans | Daily
                             and purchase requests

                             Public Library System (PLS) bulk loans of  Twice yearly
                             Language Other than English (LOTE)
                             material
                             CEES

                             Stock assessment — for weeding and repairs | Average 3 times per week
                             Stock selection — physical and e-resource  Average 3 times per week
  Reactive activities        Customer request to purchase individual     Daily, assigned on average within 5
                            items                                       working days
                             Identified gaps in subject areas by        As required — response time subject to
                            staff/customers                             assessment and determination of
                                                                         requirements
                             aaa as
                             Customer feedback or complaints about      Same day or next day
                             collection content
  Programs & Services
 [Provision of learning programs and events across all ages promoting literacy development & lifelong learning through
  information sessions and practical workshops]
 Availability                Varying program with some activities conducted after hours to suit community needs.
  Scheduled activities       Computer & internet access                  Daily during opening hours (bookings
                                                                        available - sessions cease 15 minutes
                                                                         before closing time)
                             Wi-Fi access                               Wi-Fi access 24/7
                             Technology learning program:               Varied monthly timetable, see library
                                 -   One on one computer help           events calendar
                                 -   One on one tech help                https://www libraries. noosa.qid.gov.au/e
                                 -  Tech Savvy Seniors                  vents
                                 -   Group technology classes for
                                    devices (iPad, tablets, phones, social
                                     media platforms)
                                 -   Makerspace — sewing, 3D design
                                     printing and virtual reality
                                 -  STEM-—Science and Tech learning
                                    and FPV drone programs
                             Digital programs:                          Vanied monthly timetable, see library
                                 -   Makerspace                         events calendar
                                 -   Robotics & Coding for kids          https ://www libraries. noosa.qld.gov.au/e
                                                                        vents
                             Justice of the Peace (Partnership program):
                                 -   Cooroy Library                     Tuesday 12:30 pm — 4:00 pm
                                                                        Thursday 9:00 am — 12:00 noon
                                 -___ Noosaville Libra

Asset Management Plan: Buildings and Facilities                                                        Page 36

Section 38

Asset Management Plan: Buildings and Facilities   Page 37

ACTIVITY                                       SERVICE LEVEL TARGET
                                                                         Tuesday 9:30 am — 12:00 noon
                                                                         Saturday 9:30 am — 12:00 noon
                             Literacy development program (Adult)        Varying activities for adult leamers by
                                                                         appointment
                             Printing, photocopying and scanning (fee    Opening hours — all branches.
                             based service
                             Meeting room hire - Cooroy only (fee based | Availability- 7am to 10pm, 7 days a
                             service)                                    week
                             Community display space - Cooroy &          By application, 2 or 4 week display
                             Noosaville Aimed at local community         period
                             organisation informational displays (free
                             service)
                             Story time program (pre-schoolers; toddlers; babes in arms) :
                            |Actity S| Location                        | Frequency
                             Pre-schoolers                               Weekly - Tuesday 10:00 am — 10:45 am
                                                                         Weekly - Wednesday 10:00 am — 10:45
                                                                         am
                                                                         a ee
                                                                         am
                                                                         (030an
                                                                         10:30 am
                                                  Cooroy                 Bi-monthly - Thursday 10:00 am —
                                                                         10:30 am
                             School holiday program                      Varying activities — all Queensland
                                                                         school holidays see library events
                                                                         calendar
                                                                         https ://www libraries. noosa.qid.gov.au/e
                                                                         vents

                             First 5 Forever (grant funded early literacy Activities aimed at children under 5
                            program)                                     years old. Varied monthly timetable,
                                                                         see library events calendar
                                                                         https ://www libraries. noosa.qid.gov.au/e
                                                                         vents
                             Community Outreach program - Planned        By arrangement
                             visits to childcare centres, schools, Child
                             Health Centres, Pop-up library in parks,
                             beach, shopping centres, festivals etc.
  Reactive activities        Technology assistance to public within library | Demand based
                             branches
                             Institutional visits e.g. schools, nursing  By arrangement
                             homes
                             Extemal/internal Council supported events   By arrangement
                             LGAQ or LGMA workshops or events hosted
                             by Council, events supported/hosted by
                             Community Development etc.

Asset Management Plan: Buildings and Facilities                                                        Page 37

Section 39

Asset Management Plan: Buildings and Facilities   Page 38

ACTIVITY                                       SERVICE LEVEL TARGET
  Library Operations
  [includes activities such as WHS inspections for static & mobile libraries, building maintenance, volunteer
  coordination, contract manageme
  Cyclic inspections          WHS inspections (static & mobile)
  a
                                                  ST
                              —_—_Ey

                              Planned Building maintenance - As required, | Subject to work area response time
                              work order requests to relevant Council dept. | frames.
                              SSE

                              Security - Managed Council contracts with
                              Naskam (Alarms and CCTV) and Complex
                               random patrols
                              Air conditioning service - Managed Council   Monthly.
                              contract

                              Wallace Park Precinct meetings ((incl. Noosa | Quarterly.
                              Leisure Centre, Noosa Community Support,
                              Endeavour, Meals on Wheels, Wallace
                              House, Environment Centre, Bridge Club)
                              Libraries Customer Service - Coordination,   Opening hours.
                              provision and delivery of front line customer
                              service — in person, online and by phone
  Reactive activities         Reactive building maintenance - As required, | Subject to work area response time
                              work order requests to relevant Council dept. | frames.
                              Volunteer coordination includes applications, | Generally initial application and phone
                              assessment and inductions for Friends of     contact processed within five business
                              Noosa Library, Friends of Mill Place to      days.
                              undertake volunteering activities in service
                              areas of Home Service program, Adult         Full process may take up to 8-12 weeks
                              Literacy, Technology tutorials, Reader's     (involves face-to-face meeting,
                              Group, Genealogy, Local Studies & Heritage. | assessment, application for Blue Card
                                                                           to be completed and received from
                                                                           Govt, induction and introduction to
                                                                           volunteer activity).
                              General enquiries/complaints (in person, by | No defined service level — response
                              phone or online)                             generally provided within 2 business
                                                                           days (subject to complexity of issue)

   eee ea eae
  Noosa Library Service has four branches operating as a networked library service; two static branches at hinterland
  and coastal locations, a mobile branch servicing remote and fringe areas of Noosa Shire and an 24/7 online branch.
  Staff have multi-faceted roles working across customer service, programming and collections. Collection procurement
  balanced between staff selection and outsourced processing. Services and programming supported by external
  resourcing such as grants, sponsorship and volunteers.

Asset Management Plan: Buildings and Facilities                                                           Page 38

Section 40

Asset Management Plan: Buildings and Facilities   Page 39

Ca     2a) Oe ad
   CET cs                                         State                    Benchmark Comparison
   Metrics below are 2016/17 (not updated for
  2017/18 due to closure of the Noosaville
   Library)
  Loans/issues per capita                                                  7.53 (Queensland Average)
  (The number of library items loaned per head of
  population. This is a key benchmark of libraries
  at a state and national level
  Visits per capita                               6.97                     4.57 (Queensland Average)
  (The number of library visits per head of
  population. This is a key benchmark of libraries
  at a state and national level
  Cost per rateable property (inclusive of        $145.62                  Accurate comparative data not readily
  depreciation and internal charges)                                       available due to variance in financial
                                                                           reporting to State Library of
  This is the full extent that each rateable property                      Queensland
  is funding arts venues & programs.
  (FY2016/17 actuals $4,368,824/30,000 rateable
  properties)
  Cost per rateable property (exclusive of        $90.05                   Accurate comparative data not readily
  depreciation and internal charges)                                       available due to variance in financial
                                                                           reporting to State Library of
  This is the extent that each rateable property is                        Queensland
  funding Noosa Library Service as a whole.
  (FY2016-17 Depreciation $329,141; Internal
  charges $1,338,078 Exclusive Actuals
  $2,701,605/30,000 rateable properties)
  Cost per visit                                                           Accurate comparative data not readily
  (inclusive of depreciation and internal charges) | $11.72                available due to variance in financial
  (exclusive of depreciation and intemal charges) | $7.24                  reporting to State Library of
                                                                           Queensland
  Cost per loan                                                            Accurate comparative data not readily
  (inclusive of depreciation and internal charges) | $7.63                 available due to variance in financial
  (exclusive of depreciation and intemal charges) | $4.72                  reporting to State Library of
                                                                           Queensland

   PERFORMANCE MEASURE
 | Service| Indicators Performance Measure                               | Methodology
  Libraries     Satisfaction             Noosa community satisfaction      Community satisfaction mean
                                         mean rating score compared to     performance rating from the LGAQ
                                         the State mean rating score (out | Community Satisfaction Tracking
                                         of optimum rating of 5).          Survey for Provincial areas for:
                                         NSC mean          State mean      Theme: Community Lifestyle Services
                                         rating (2019)     rating (2017)   Function: Libraries & Other Information
                                                                           Access

 ' Data FY2016-17 — as submitted to State Library of Queensland as part of our annual retum

Asset Management Plan: Buildings and Facilities                                                           Page 39

Section 41

8.6    Noosa Leisure Centre




Asset Management Plan: Buildings and Facilities   Page 40

8.6     Noosa Leisure Centre

 ae NOOSA                   ~     Lp      ~           \           ~    7             ~
 a wee                     ~SERVICE LEVEL CATALOGUE
 Service Listing 3 of 3
  Service Output                SPORT & RECREATION
                                Providing direction and support for development and operation of sporting
                                and recreation activities and provision of facilities including sports fields,
                                aquatic centre and indoor recreation facilities.
  Service Activity              Noosa Leisure Centre
                                Multi-purpose stadium comprising 2 indoor courts, indoor rock wall,
                                children’s soft play room, group fitness room, conference rooms, café and
                                creche supporting a range of recreational sport and exercise activities and
                                programs.
  Responsible Area’            [Department                         Branch
                                                                                     al
 aa
  Key statistics?                                                  2017/18        2016/17
                                Centre visits per annum            109,108        101,877
                                Total Group Fitness Members            459            460
                                (incl. visit pass holders)
                                Casual group fitness visits           1,875         1,379
  Legislative responsibility    No
                                Service is traditionally provided by local govemment as a community service.

                              vem  ad                                    SERVICE LEVEL TARGET
  Recreation programs & events
  Includes court hire management, set-up and pull down for team sports and group fitness program
 Opening hours?                Monday to Thursday                  8 am— 10 pm

                                Sunday (roller skating)            10 am — 12 noon
                                Note:
                                Closed public holidays.
                               Opening hours subject to change due to bookings and school holiday periods).
                               Some group fitness classes start earlier than the normal opening time.
 Scheduled activities           Group fitness (incl. Active Mums   Monday to Friday - 6:30 am to 7:15 pm
                                Program) - vaned program with all   Saturday 7 — 10am
                                classes 60 minutes duration.        Sunday 9.30 — 10.30am
                                                                    Sa TST                  A
                                Volleyball                          Wednesday 6.30 - 10pm
                                Table Tennis                        Monday, Wednesday and Fnday 10-12pm
                                                                    Wednesday 6.30 — 10pm

Asset Management Plan: Buildings and Facilities                                                Page 40

Section 42

Asset Management Plan: Buildings and Facilities   Page 41

Pome                                          SERVICE LEVEL TARGET
                                   Basketball (Noosa District Basketball Monday 3.30 - 6pm
                                  Association)                          Tuesday 3 - 10pm
                                                                        Thursday 3 — 8pm
                                                                         Friday 3-9pm
                                                                        Saturday 8 — 12.30pm

                                  Netball                               Monday 6-10pm
                                                                        Thursday 9-11am
                                                                        Thursday 4.45 — 7.45pm (Terms 3 and 4)
                                  ee
                                   Futsal                               Wednesday 3.30 - 6pm
                                                                        Thursday 6 — 10pm
                                  Pickleball                            Tuesday & Thursday 7.30am-9.30am
                                                                         Friday 11.30am-1.30pm
                                                                        Sunday  (comp) 9.30am —   12p
  Allied activities
  (Activities include operation of the Café and créche,
  Opening hours/availability                                            As per facility opening hours
                                   Créche (subject to bookings)         Monday to Friday 9 — 11:30am
                                   Kids Play Room                       As per facility opening hours
                                   Retail Shop                          As per facility opening hours
                                   Venue Hire
                                   (includes: school groups, sporting   As per facility opening hours
                                   clubs, casual court bookings and
                                   meeting room hire
                                   Venue Hire/events                    Subject to assessment of impact on
                                   (includes: exhibitions, trade shows, recreation and other programs.
                                   workshops, large theatre productions,
                                    porting tournaments, boxing events
  (Activities include regular facility inspections and routine maintenance works etc.
  Cyclic Inspections               Physical site checks                 Daily
                                                                        Weekly
                                                                        Monthly (comprehensive check)
  Scheduled work                   Preventative maintenance of basketball | Annually
                                   structures and stadium floor (recoating)
                                                                        es
                                   2 x Large Fans in Stadium            Annually
                                   Rockwall Inspection / certfication  [Annually
                                                 a
                                   Seas
  Reactive activities              As identified from inspections (defects & proactive interventions) to maintain
                                   asset serviceability.

Asset Management Plan: Buildings and Facilities                                                       Page 41

Section 43

Asset Management Plan: Buildings and Facilities   Page 42

Pome                                            SERVICE LEVEL TARGET
   Operations
   (Activities include venue bookings and hire arrangements, regular newsletter, WHS inspections, cleaning, security
    patrols, pe control etc.

   Scheduled activities              Long term hire arrangements — rock     Ongoing
                                     wall (open ended agreement — monthly
                                     fee   ee
                                     Security patrols                        Nightly

                                     Fire testing (emergency lighting, fire  Monthly
                                     extinguishers, fire blankets, fire panels)
                                     RCD (electrical) testing               Twice yearly
                                     Enquiries/management of venue           No defined service level — usually
                                     bookings incl. court hire; conference  completed same business day.
                                     rooms)

                                                                            complexity up to 10 business     days.

    ja a') aed) e ee eae
   NLC is a full service facility, operated “in-house” by Noosa Council, with the exception of the rock wall service, which
   is outsourced to private contractors.

   KEY SERVICE METRICS
    CELT cs                                               Metric              Benchmark Comparison
   This is the extent that each rateable property is funding
   the NLC.
   2017/18 net costs $207 ,844/ 30,000 rateable properties                   2016/17 net cost $240,840 / 30,000 =
   exclusive of depreciation and internal charges         $7 per rateable    $8 per rateable property
                                                          property
   2017/18 net costs $596,677 / 30,000 rateable properties                   2016/17 net cost $466,798 / 30,000 =
   inclusive of depreciation and internal charges         $20 perrateable | $16 per rateable property
                                                          property
   2017/18 cost per visit - 109,108                                          2016/17 cost per visit - 101,877
   exclusive of depreciation and internal charges         $1.90 per visit    $2.36 per visit
   inclusive of depreciation and internal charges)        $5.47 per visit    $4.58 per visit

Asset Management Plan: Buildings and Facilities                                                            Page 42

Section 44

Asset Management Plan: Buildings and Facilities   Page 43

PERFORMANCE MEASURE
|Service                  si Indicator   | Performance Measure _—'| Methodology
  Noosa Leisure Centre       Satisfaction | Kids’ Playroom — Score 79    Surveys using Net Promoter Score
                                           Café — Score 70.              (NPS) rating. A NPS that is positive
                                                                         (i.e., higher than zero) is felt to be
                                                                         good and an NPS of >50 is excellent.
                                           Noosa community satisfaction | Community satisfaction mean
                                           mean rating score compared    performance rating from the LGAQ
                                           to the State mean rating score | Community Satisfaction Tracking
                                           (out of optimum rating of 5). Survey for Provincial areas for:
                                          [| Frame Commun este Serves
                                           NSC mean       State mean    punction: Sporting & Recreational
                                           rating (2019) | rating (2017)
                                          (405          378

 1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
 ? Data for FY2016-17
 > Timetables for specific programs vary.

Asset Management Plan: Buildings and Facilities                                                      Page 43

Section 45

9. ANNEX B: Buildings                                                      and             Facilities
   Stakeholders
The internal and external stakeholders for the buildings and facilities are detailed below:

 Role                             Function
 Internal
 Council Staff                    Council officers play a major role in managing assets to ensure that they
                                  provide a level of service that meets the needs of both residents and
                                  visitors to the area. Council officers implement the components identified
                                  in the buildings and facilities asset management plan.
 Elected Council Officers         This stakeholder group includes Councilors and the Mayor for the Council.
                                  They are primarily responsible to ensure that their decisions represent and
                                  reflect the needs of the wider Noosa community.
 Buildings and       facilities   Provides technical advice to improve decision making across all internal
 Working Group                    stakeholders. The group must ensure the asset management planning
                                  covers the whole of life and optimally balances cost, risk and performance
                                  of the buildings and facilities where possible.
 Asset Manager (Various)          Infrastructure Services Director responsible for the corporate buildings
                                  and depots. However the asset managers are various across the
                                  organisation based on the services provided to the community. A detailed
                                  Asset responsibility matrix is required and will be developed over coming
                                  months by the buildings and facilities working group and has been defined
                                  within this AMP improvement plan.
 Buildings       &   Facilities   Responsible for the day-to-day maintenance activities and delivering
 Branch                           minor capital works programs.
 Asset Planning Manager           Responsible for the condition assessments in developing renewal
                                  programs.
 Finance                          Ensures that the appropriate level of financial information is made
                                  available to Infrastructure Services branch management.
 External
 Community & Residents            Residents are the core users of buildings and facilities. Their needs, wants
                                  and expectations are conveyed to Council, which should be reflected in
                                  the levels of service for maintaining a good building and facility assets.
 Councils Insurer                 Ensures that all insurance and risk are adequately addressed.
 Visitors                         Visitor’s wants, needs and expectations drive the development in areas of
                                  the highest tourism usage.

It is important that the defined roles have the capability and capacity within their management
responsibility to make good on the responsibilities assigned to them. From stakeholder discussions
held during development of the Asset Management Improvement Roadmap, some of these
responsibilities may be centralised in the first instance and then transferred to other parts of the
Organisation when the appropriate capability and/or capacity is developed.




Asset Management Plan: Buildings and Facilities                                                         Page 44

Section 46

10. ANNEX C: Document Management
Document Owner

Revision     Date                             Document Owner                         Date Approved

1.0          01/06/19                         Asset Planning Manager




Document History

Revision    Date           Reviewed By                      Approved By              Date Approved
1.0         14/06/19       Asset Planning Manager           Asset Planning Manager




Distribution of Copies

Revision          No. of Copies                        Issued to
1st draft         1 x electronic copy                  Asset Planning Manager




Noosa Council Associated Asset Management Documents

Document                                                 Date         Approved By
Strategic Asset Management Plan (SAMP)                   2017         Council
Noosa Council Asset Management Roadmap                   2016         Council

Abbreviations

Abbreviations                  Meaning
AM                             Asset Management
AMP                            Asset Management Plan
CA                             Condition Assessment
ISO                            International Standards Organisation
KPI                            Key Performance Indicators
(LoS)                          Level of Service
SAMP                           Strategic Asset Management Plan




Proposed Amendments

No      Section       Proposed Amendment




Asset Management Plan: Buildings and Facilities                                               Page 45

Section 47

11. ANNEX D: Buildings & Facilities Renewal Program
 Program                             Budget Year   Description                                                LifeCycle   Project Total

 Commercial Land & Property          2029/2030     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2030/2031     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2024/2025     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2021/2022     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2023/2024     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2024/2025     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2025/2026     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2026/2027     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2027/2028     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2028/2029     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Commercial Land & Property          2022/2023     Shire Commercial Properties Annual Renewal Program         Renewal     $ 150,000
 Community Facilities                2029/2030     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2030/2031     Sunshine Beach NAC - 50m Pool Filtration System            Renewal     $ 150,000
 Community Facilities                2024/2025     Shire Lifeguard Towers Annual Rehabilitation Program       Renewal     $ 25,000
 Community Facilities                2024/2025     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2025/2026     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2026/2027     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2027/2028     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2028/2029     Shire Community Centres and Halls Annual Renewal Program   Renewal     $ 100,000
 Community Facilities                2022/2023     Tewantin Childcare Centre Annual Renewal Program           Renewal     $ 30,000
 Community Facilities                2021/2022     Tewantin Childcare Centre Annual Renewal Program           Renewal     $ 50,000
 Community Facilities                2019/2020     Noosaville Wallace House Restumping                        Renewal     $ 85,000
 Community Facilities                2024/2025     Noosa Heads The J Deck Refurbishment                       Renewal     $ 250,000
 Corporate Buildings                 2029/2030     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2020/2021     Tewantin Administration Building Construction              Renewal     $1,000,000
 Corporate Buildings                 2022/2023     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2023/2024     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2024/2025     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2025/2026     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2026/2027     Corporate Building Renewal Program                         Renewal     $ 250,000
 Corporate Buildings                 2027/2028     Corporate Building Renewal Program                         Renewal     $ 250,000

Asset Management Plan: Buildings and Facilities                                                                                  Page 46

Section 48

 Program                             Budget Year   Description                                                          LifeCycle   Project Total

 Corporate Buildings                 2028/2029     Corporate Building Renewal Program                                   Renewal     $   250,000
 Corporate Buildings                 2021/2022     Tewantin Administration Building Construction                        Renewal     $   500,000
 Corporate Buildings                 2022/2023     Tewantin Administration Building Construction                        Renewal     $   500,000
 Holiday Parks                       2029/2030     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2030/2031     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2025/2026     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2020/2021     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2021/2022     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2022/2023     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2023/2024     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2024/2025     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2025/2026     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2026/2027     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2027/2028     Holiday Park Renewal Program                                         Renewal     $    60,000
 Holiday Parks                       2028/2029     Holiday Park Renewal Program                                         Renewal     $    60,000
 Libraries & Galleries               2030/2031     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2021/2022     Tewantin Noosa Gallery - Shop Refurbishment                          Renewal     $    45,000
 Libraries & Galleries               2029/2030     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2021/2022     Cooroy Library - Outdoor Nature Play and Learning Space              Renewal     $    90,000
 Libraries & Galleries               2020/2021     Cooroy Library Renewal of CCTV Cameras - Shop Refurbishment          Renewal     $    25,000
 Libraries & Galleries               2021/2022     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2022/2023     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2023/2024     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2024/2025     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2025/2026     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2026/2027     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2027/2028     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2028/2029     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2029/2030     Shire Libraries and Galleries Renewal Program                        Renewal     $   287,000
 Libraries & Galleries               2019/2020     Cooroy Butter Factory Arts Centre (The Pottery) Louvre Replacement   Renewal     $    15,000
 Public Amenities                    2030/2031     Shire - Public Amenities Renewal Program                             Renewal     $   500,000
 Public Amenities                    2029/2030     Shire - Public Amenities Renewal Program                             Renewal     $   500,000
 Public Amenities                    2021/2022     Shire - Public Amenities Renewal Program                             Renewal     $   500,000
 Public Amenities                    2022/2023     Shire - Public Amenities Renewal Program                             Renewal     $   500,000

Asset Management Plan: Buildings and Facilities                                                                                            Page 47

Section 49

 Program                             Budget Year   Description                                            LifeCycle   Project Total

 Public Amenities                    2023/2024     Shire - Public Amenities Renewal Program               Renewal     $   303,000
 Public Amenities                    2024/2025     Shire - Public Amenities Renewal Program               Renewal     $   500,000
 Public Amenities                    2026/2027     Shire - Public Amenities Renewal Program               Renewal     $   500,000
 Public Amenities                    2027/2028     Shire - Public Amenities Renewal Program               Renewal     $   500,000
 Public Amenities                    2028/2029     Shire - Public Amenities Renewal Program               Renewal     $   500,000
 Public Amenities                    2023/2024     Stan Topper Park Public Amenties Upgrade               Renewal     $   197,000
 Public Amenities                    2020/2021     Shire - Public Amenities Renewal Program               Renewal     $   500,000
 Public Amenities                    2019/2020     Peregian Beach Public Amenities Renewal Construction   Renewal     $   577,000
 Waste Management                    2029/2030     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2020/2021     Pomona Waste Transfer Station Asphalt Resurfacing      Renewal     $   125,422
 Waste Management                    2022/2023     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2023/2024     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2024/2025     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2025/2026     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2026/2027     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2027/2028     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2028/2029     Waste Management Renewals                              Renewal     $   100,000
 Waste Management                    2021/2022     Waste Management Renewals                              Renewal     $   100,000




Asset Management Plan: Buildings and Facilities                                                                              Page 48

Section 50

12. ANNEX E: Buildings & Facilities Upgrade & Expansion Program
 Program                             Budget Year   Description                                                         LifeCycle   Project Total

 Commercial Land & Property          2019/2020     Peregian Beach 5 Rufous St Redevelopment Stage 3 Construction       Upgrade     $3,420,000
                                                   (Community Centre, Park)
 Commercial Land & Property          2020/2021     Peregian Beach 5 Rufous St Redevelopment Stage 3 Construction       Expansion   $1,200,000
                                                   (Community Centre, Park)
 Community Facilities                2020/2021     Noosaville Wallace Park Master Plan                                 Upgrade     $ 50,000
 Community Facilities                2021/2022     Noosaville Noosa Leisure Centre Master Plan Stage 1 Upgrade to      Upgrade     $ 382,700
                                                   Facilities LGIP
 Community Facilities                2026/2027     Noosa Yacht & Rowing Club Lease Expansion                           Expansion   $ 200,000
 Corporate Buildings                 2020/2021     Tewantin Emergency Generator Roof                                   Upgrade     $ 15,000
 Holiday Parks                       2019/2020     Noosa North Shore Beachfront Campground Redevelopment               Upgrade     $2,410,000
 Libraries & Galleries               2021/2022     Tewantin Noosa Gallery - Access and Disability Compliance Upgrade   Upgrade     $ 115,000
 Public Amenities                    2025/2026     Noosa Heads Lions Park Upgrade Public Amenities                     Upgrade     $ 500,000
 Public Amenities                    2025/2026     Noosa Woods Park Upgrade Public Amenities                           Upgrade     $ 207,000
 Sports Ground and Facilities        2020/2021     Cooroy Sports Complex Master Plan Implementation (Planning and      Upgrade     $ 50,000
                                                   Design)
 Sports Ground and Facilities        2024/2025     Chris Kenny Oval & Straker Park Upgrade Facilities & Field          Upgrade     $ 952,200
                                                   Resurfacing
 Sports Ground and Facilities        2025/2026     Kin Kin Sportsground Upgrade to Oval Facilities & Amenities         Upgrade     $ 307,800
 Sports Ground and Facilities        2025/2026     Kin Kin Tennis Club Upgrade Facilities & Carparking                 Upgrade     $ 200,000
 Sports Ground and Facilities        2026/2027     Perigian Beach Sportsground Field Development & Upgrade to          Upgrade     $ 817,560
                                                   Facilities & Amenities
 Sports Ground and Facilities        2026/2027     Sunshine Beach Precinct Plan - Upgrade to Facilities Ovals Entry    Upgrade     $ 368,690
                                                   and Formalise Carparking
 Sports Ground and Facilities        2028/2029     Read Park Upgrade to Facilities & Amenities Oval Resurfacing &      Upgrade     $ 461,640
                                                   Additional Cricket Net
 Sports Ground and Facilities        2030/2031     Boreen Field Park Development of Fields Amenities & Facilities      Expansion   $   577,080
 Waste Management                    2019/2020     Noosa Heads "The Woods" Bin Storage Enclosure                       Upgrade     $   100,000
 Waste Management                    2019/2020     Noosaville Eumundi Rd Transfer Station Sealing of Gravel Road       Expansion   $   135,000
 Waste Management                    2019/2020     Noosaville Eumundi Road Landfill Design Stormwater Controls for     Expansion   $   220,000
                                                   Cell 2.3
 Waste Management                    2020/2021     Noosaville Eumundi Rd Landfill Outbound Weighbridge                 Upgrade     $ 550,000
 Waste Management                    2020/2021     Noosaville Eumundi Rd Landfill Sealing of Staff Carpark             Upgrade     $ 56,000
 Waste Management                    2021/2022     Noosaville Eumundi Road Landfill Cell 2.3 Construction              Expansion   $2,800,000

Asset Management Plan: Buildings and Facilities                                                                                           Page 49

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