2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan

Asset Management Plan: Buildings and Facilities   Page 38

ACTIVITY                                       SERVICE LEVEL TARGET
  Library Operations
  [includes activities such as WHS inspections for static & mobile libraries, building maintenance, volunteer
  coordination, contract manageme
  Cyclic inspections          WHS inspections (static & mobile)
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                                                  ST
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                              Planned Building maintenance - As required, | Subject to work area response time
                              work order requests to relevant Council dept. | frames.
                              SSE

                              Security - Managed Council contracts with
                              Naskam (Alarms and CCTV) and Complex
                               random patrols
                              Air conditioning service - Managed Council   Monthly.
                              contract

                              Wallace Park Precinct meetings ((incl. Noosa | Quarterly.
                              Leisure Centre, Noosa Community Support,
                              Endeavour, Meals on Wheels, Wallace
                              House, Environment Centre, Bridge Club)
                              Libraries Customer Service - Coordination,   Opening hours.
                              provision and delivery of front line customer
                              service — in person, online and by phone
  Reactive activities         Reactive building maintenance - As required, | Subject to work area response time
                              work order requests to relevant Council dept. | frames.
                              Volunteer coordination includes applications, | Generally initial application and phone
                              assessment and inductions for Friends of     contact processed within five business
                              Noosa Library, Friends of Mill Place to      days.
                              undertake volunteering activities in service
                              areas of Home Service program, Adult         Full process may take up to 8-12 weeks
                              Literacy, Technology tutorials, Reader's     (involves face-to-face meeting,
                              Group, Genealogy, Local Studies & Heritage. | assessment, application for Blue Card
                                                                           to be completed and received from
                                                                           Govt, induction and introduction to
                                                                           volunteer activity).
                              General enquiries/complaints (in person, by | No defined service level — response
                              phone or online)                             generally provided within 2 business
                                                                           days (subject to complexity of issue)

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  Noosa Library Service has four branches operating as a networked library service; two static branches at hinterland
  and coastal locations, a mobile branch servicing remote and fringe areas of Noosa Shire and an 24/7 online branch.
  Staff have multi-faceted roles working across customer service, programming and collections. Collection procurement
  balanced between staff selection and outsourced processing. Services and programming supported by external
  resourcing such as grants, sponsorship and volunteers.

Asset Management Plan: Buildings and Facilities                                                           Page 38