2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan

2.8    Measured Levels of Service
To demonstrate the levels of service of the buildings and facilities assets, Noosa Council undertook
an exercise to define the service outputs for the significant services that the buildings and facilities
assets support against the Community level of service and the Technical level of service criteria.
 Community LOS – relates to how the community receives the service in terms of safety, quality,
   quantity, reliability responsiveness, cost efficiency and legislative compliance; and
 Technical LOS – are the technical measures of performance developed to ensure the minimum
   community levels of service are met.

There are currently six separate service catalogues developed that relate to services provided with
buildings and facilities assets and these include:

   Sporting Facilities
   Noosa Leisure Centre
   Public Amenities
   Libraries and Galleries
   Lifeguard facilities
   Holiday Parks

These service outputs are tabled at Annex A. The service output documents are to be utilised to
inform responsible staff of their obligations in maintaining the current levels of service. When targets
are not achieved, they should be escalated and reported through the Asset Management
Governance Framework. Further development of levels of service across all buildings and facilities
assets is required and has been identified as an improvement initiative within this document.




Asset Management Plan: Buildings and Facilities                                                  Page 7