2017-07-17 General Committee Agenda

GENERAL COMMITTEE MEETING AGENDA                                                         17 JULY 2017


REFLECTIONS AND ACKNOWLEDGEMENTS
Clearly, 2016/17 was another busy year. The list of what we have achieved is long (and may
well be incomplete) but doesn’t include all of the day to day services provided like lending library
books, running the Aquatic Centre, sweeping streets, answering customer enquiries, managing
development applications etc.

To put the level of “day to day” activity into perspective, the following statistics are provided:

Services Provided in 2016/17                                     Data
Number of visitors to the Noosa Aquatic Centre                   245,208
Number of visitors to The J                                      79,740
Number of visitors to the Noosa Leisure Centre                   101,877
Number of clients serviced at Noosa Community Support            2,915 clients
                                                                 (39,355 services delivered)
Number of physical items issued by our Libraries                 572,435
Number of bins collected                                         General Waste - 1,846,152
                                                                 Recycling - 1,206,385
                                                                 Green waste - 213,779
Number of calls answered by our customer service team            65,713
Number of development applications and percentage approved       444 applications
for the 2016/17 year                                             98.7% approved
                                                                 (including tree removal applications)
Number of rate notices issued for 2016/17 year                   62,262
Length of road resurfaced in 2016/17                             Asphalt – 10km
                                                                 Spray sealing – 23km
                                                                 Total – 33km
Length of road serviced by our street sweeper                    11,480km



Acknowledgement

This could not have been achieved without an incredible amount of hard work and commitment
by our Mayor, Councillors, Leadership and Management Teams and all of our staff.

We recently undertook some staff recognition functions and that process highlighted the degree
to which our staff go above and beyond to deliver services to our community. Many of our staff
have 10, 20, 30 and even 40 years of service to our Noosa community which results in continuity
of service and a deep understanding of the needs of the community.

There is rightly a real sense of pride with what we have achieved in the last year, and indeed our
last 3 ½ years. I can’t speak more highly of our staff. It is only through them that we have been
able to achieve such good outcomes and I highlighted how proud we are of our staff at our recent
staff recognition function.

We can’t rest on our laurels. There is more to do on our journey to excellence. The key areas of
focus in 2017/18 as part of our ongoing journey include:
   Detailed Asset Management Plans;
   Implementation of our new Transport Strategy;
   Noosa Council Certified Agreement;
   Focus on our Zero Emissions Strategy;

                                                                                         Page 36 of 37