Meeting papers

       b.   that the contact person is available 24 hours a day, 7 days a week; and
       c.   that the contact person resides within a 20 kilometre radius of the premises; and
       d.   that the contact person is to be responsible for the supervision and management of
            the premises, including addressing complaints about the use of the premises for short
            stay letting and visitor queries.
Code of Conduct
12.   A code of conduct must be developed and provided to all users and occupants of the short-
      term accommodation, including any website or social media used to promote the use of the
      premises for short-term accommodation.
      The code of conduct must advise all users of the premises:
      a.    That the use of the premises must not:
            i.           detrimentally affect the residential amenity (including but not limited to noise,
                         overlooking, light spill or odour) enjoyed by residents in the vicinity of the
                         premises; or
            ii.          cause a nuisance (including a noise nuisance);
            iii.         display unacceptable behavior including:
                         a.    loud aggressive behaviour;
                         b.    yelling, screaming, arguing; or
                         c.    excessively loud cheering, clapping and singing.
            iv.          create a level of noise above the acceptable levels described by Queensland
                         Government legislation for environmental protection (noise).
      b.    That a user of the premises must not sleep or camp on the premises in a tent, caravan,
            campervan or similar facility.
      c.    That each vehicle used by a user of the premises must:
                   i.         be stored in a manner that does not cause a nuisance or inconvenience to
                              adjoining premises; and
                   ii.        be parked within the parking facilities at the premises where provided.
      d.    That each user of the premises must store general waste (including the separation of
            recyclable waste) produced as a result of the ordinary use or occupation of the
            premises in a waste container.
      e.    That each user of the premises must ensure that the premises, including the grounds
            of the premises, are kept in a safe and tidy condition.
      f.    That pets occupying the premises must be managed and not cause a nuisance
            (including a noise nuisance).
       g.   The nature and extent of the approved use as detailed in conditions numbers 5 to 8 of
            this development approval.
13.   The Code of Conduct must be displayed in a prominent location at the premises so that it
      can be viewed by guests.
Complaints Management
14.   The contact person must maintain a record of all complaints received, identifying how each
      complaint has been resolved or addressed within a reasonable time.
15.   The contact person must respond to all complaints within 30 minutes of notification of a
      complaint.
16.   The contact person, must keep and maintain a register of the use of the premises for short
      stay letting or home hosted accommodation, and record in the register, each of the following:



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