ADMINISTRATIVE ACTION COMPLAINTS MANAGEMENT POLICY AND PROCEDURE · Report

SERVICES & ORGANISATION COMMITTEE MEETING                                                  10 MARCH 2026


•       Queensland Ombudsman
•       Local government sector
Internal Consultation
Extensive consultation with Departments has occurred for testing, trial and ongoing feedback.

Departments consulted:
        Office of the CEO, Mayor &             Community Services              Corporate Services
                Councillors
    X    Mayor & Councillors             X   Director                    X   Director
    X    Chief Executive Officer             Community Connection            Financial Services
         Executive Officers                  Sport & Active Lifestyles       Revenue Services
         Community Engagement                Arts & Culture                  ICT
         Governance                          Customer Experience             Procurement

                                                                             People & Culture
         Strategy & Environment              Development & Regulation        Infrastructure Services
    X    Director                        X   Director                    X   Director
         Strategy & Sustainability           Development Assessment          Civil and Asset operations
         Economic Development        &                                       Infrastructure Planning, Design
                                             Local Laws
         Destination Management                                              and Delivery
         Environmental Services              Environmental Health            Waste
         Innovation & Digital Hub            Building & Plumbing             Building & Facilities
         Commercial Property                 Property / Permits              Disaster Management

                                                                             Fleet