2019-03-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                12 MARCH 2019


2.   CUSTOMERS

The NAC recorded 125,323 attendances for the 6 months to December 2018. This is a slight
decrease of 2,564 on the 127,887 visits for the same period last year.


                                        NAC half-year attendance comparison
                                         December 2017 to December 2018
                                   140,000       127,887              125,323
                                   120,000

                                   100,000
                     Attendances




                                    80,000

                                    60,000

                                    40,000

                                    20,000

                                        0
                                                 2017/18             2018/19


The NAC continues to have limited capacity during most weekday afternoons. While lanes are
open to the public, these are generally limited to one or two during the peak times of 3.30pm –
6pm.

3.   STAFFING

The NAC is affected by strong seasonal fluctuations and therefore a large percentage of its team
are employed as casuals. Staff numbers are at their peak now and will reduce significantly
throughout terms 2 and 3 as the weather cools, the days shorten and patrons move onto winter
pastimes.

Casual staff will be affected by the proposed facility shutdown during winter as no shifts will be
available during this time. More information on the proposed shutdown is outlined below in the
future direction section.

4.   SYSTEMS, PROCESSES AND OTHER MATTERS

The trial of Tanda, an electronic rostering and time and attendance system, continues at the NAC
and has aided the process of roster creation. The complexity of developing a solution which can
interpret the NAC’s and Council’s complex IR environment remains a challenge and has slowed
full implementation of the system. Once fully implemented, the system will improve rostering,
reporting, budgeting and monitoring practices, reduce human error and provide further control of
the facility’s largest expense (wages).

Installation of a large (~100kw) rooftop solar PV system has commenced with 27kw being
installed in September 2018. Installation of the remaining 72kw is scheduled for 2019. This is an
exciting project for the NAC and Council and is a major step towards emission reduction at the
centre.



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