2019-03-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                          12 MARCH 2019


5.       FUTURE DIRECTION

Management priorities for the remainder of the year include:
 Implementation of an upgraded telephone system which will allow admin staff to assist
   service delivery staff with the increased number of client callers who require clarity with the
   new My Aged Care processes.
 Awaiting the outcome of the centre’s application for QCSS funding. More information will be
   forthcoming in May 2019. Once the application outcome is known, management will plan for
   adjusted operations accordingly.
 Continued progression on integrating TRACCS invoicing with T1.
 Investigating new centre management systems that are capable of providing a better
   experience to customers and staff alike.

Previous Council Consideration

Nil.

Finance

Refer to Section 1 of this report.

Risks & Opportunities
As already outlined, NCS is facing the strong possibility of funding loss due to changes to the
QCC funding scheme. To help mitigate the impact of this possibility, management are taking
actions to streamline operations and reduce costs. Given the requirement for NCS to operate to a
zero bottom line, any loss of funding will trigger cost reduction measures.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

Management Accountant, Corporate Services

Departments/Sections Consulted:

       Chief Executive Officer   x   Community Services                      x   Corporate Services
       Executive Officer             Community Development                   x   Financial Services
       Executive Support         x   Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

       Executive Services            Environment & Sustainable Development       Infrastructure Services
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
       Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery




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