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Operational Management Plan - 5 Opal St, Cooroy - Crackerjack

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   ●​ Quarterly Meetings:​

          ○​ Venue invites nearby residents to meet with management quarterly to
             discuss concerns.​

   ●​ Feedback Mechanisms:​

          ○​ Feedback form available on the venue website.​

          ○​ Suggestions and positive feedback also logged for review.​


6.10 Monitoring and Review

   ●​ Monthly Review:​

          ○​ Management reviews Complaint Register monthly to identify recurring
             issues.​

   ●​ Annual Report:​

          ○​ Summary of complaints and actions presented in annual OMP review.​




7. Emergency and Incident Management
Effective emergency and incident management procedures are essential to safeguard
patrons, staff, and the community. Crackerjack’s approach is proactive, structured, and
compliant with workplace health and safety (WHS) legislation, fire safety codes, and
RAMP obligations.

7.1 Emergency Response Planning

   ●​ Evacuation Plan:​

          ○​ Clearly marked exits throughout the premises, including indoor dining,
             outdoor areas, and the bowling green.​

          ○​ Designated assembly points located away from the building, with signage.​
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