Operational Management Plan - 5 Opal St, Cooroy - Crackerjack

   ●​ Crowd control measures provide safe patron flow, especially during functions and
      closing times.​

   ●​ Waste handling practices minimise noise, odour, and environmental impacts.​

   ●​ A robust complaint system supports neighbour relations and ensures
      transparency.​

   ●​ Emergency preparedness is embedded in daily operations through training, drills,
      and clear incident response.​

   ●​ Compliance is actively monitored, audited, and improved through continuous
      review.​

   ●​ Staff training programs embed responsible service, respectful conduct, and
      professional development.​


This OMP demonstrates that Crackerjack is committed to operating as a family-friendly,
community-conscious venue that supports local recreational activity while being a good
neighbour.

10.2 Review Actions

   ●​ Quarterly Reviews:​

          ○​ Management to review Noise Monitoring Log, Complaint Register, Waste
             Audit, and Incident Register.​

          ○​ Quarterly community meetings offered to residents to maintain open
             communication.​

   ●​ Annual Review:​

          ○​ Full OMP reviewed and updated annually to reflect:​

                ■​ Legislative or licensing changes.​

                ■​ Council or OLGR feedback.​

                ■​ Community concerns and suggestions.​

                ■​ Operational learnings and audit results.​