2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

April 2017


Dear    .........

Thank you for taking part in our survey on behalf of the NOOSA SHIRE COUNCIL. It is expected to
provide valuable input to Council’s review of their Corporate Plans, and their long term Corporate Goals.
The primary aim of the survey is to provide information to assist in improving their delivery of services to
your local community.

The first two attached sheets list the various Areas of Council Responsibility for you to read and consider - even
discuss with family or friends - in preparation for a further phone contact, in which our interviewer will ask you to
rate Council's performance on all areas where you feel able to form a judgement. Don't worry if there are some areas
you are not familiar with - the interviewer will clarify things further if necessary.

In the interview, we will cover:
1 How important you consider each of those services or responsibilities to be - using a five-point scale, with the
     ratings being:

        Crucial (5), Important (4), Nice to Have (3), Not Very Important (2), Quite Unimportant (1)
    [For some of the Areas or Services, Council shares responsibility with State and/or Federal Governments (e.g. Roads) or
    private operators (e.g. Public Transport). You need to decide how important it is for your Council to get involved to some
    extent to ensure the service is provided, whether it does the job itself, or organises and/or pressures other levels of
    government or private enterprise to do it.]

2   How well you believe your Council is performing in those aspects - the five-point scale being:
        Very Good (5), Good (4), Fair Only (3), Poor (2), Very Poor (1)

If you were to put your own ratings for each area in the margins before we phone you, it might save some time.

3   The third page of the attachment provides details of most of the final questions we will ask you, right at the end
    of the interview. It would be helpful if you would have a think about them, so that you can give us your opinions
    and feelings about them.

Thank you for your interest and we look forward to receiving your input at the forthcoming telephone interview,
which I understand has been tentatively arranged for...
                                                    ...................day, the .............. of ……… at .......... am/pm.
Interviewer’s Name & Phone Number



If you have any queries, please feel free to contact me personally.

Yours sincerely


LESLEY GIBBS
General Manager