2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

                  THEME (3)              Managing the Shire
 Performance                                                                                                                           Importance
                    Function/Responsibility                                   Examples/Clarification
                                                  Planning and zoning for the purposes of residential, rural, commercial,
                Town Planning                     industrial, recreational, open space & public infrastructure development,
                                                  rules regarding land usage
                                                  Development and building approvals & controls, building & plumbing
                Building Control
                                                  inspections, swimming pool fencing
                Economic Development &            Promoting/supporting increased economic activity and increased local
                Local Employment                  employment opportunities, attracting investment
                                                  Area promotion, tourist information facilities, visitor care programs,
                Development of Tourism
                                                  caravan parks, promoting/supporting additional tourism activities
                Financial Management              Responsible, open and accountable management of the Council's finances
                                                  Establishing fair and equitable rating for residential, rural, commercial and
                Revenue Raising                   other sectors; applying a fair and reasonable balance between income from
                                                  rates and from user-pays fees and charges
                                                  Selection of skilled and qualified staff and ongoing training and personal
                Staff Management
                                                  development for Council employees
                Disaster Management
                  THEME (4)              Customer Services and Communication

 Performance        Function/Responsibility                                   Examples/Clarification                                   Importance

                                                   Accessible & adequate facilities for dealing with and responding to
                Customer Service                   contacts from stakeholders and the general public, handling enquiries /
                                                   requests / complaints
                                                   Maintaining and updating databases on Council facilities & services
                Information Services               including rates & property information, drainage networks, community
                                                   services, etc
                                                   Keeping the community informed of Council policies, plans, programs &
                Informing the Community            activities thru newsletters & other means, advising of community issues
                                                   to be debated
                                                   Ensuring community input into Council policies, plans & programs by
                Consulting the Community           regularly canvassing residents’ opinions & priorities and by maintaining
                                                   effective relationships with the broad range of community groups
                                                   Providing feedback on community input, taking action where appropriate
                Responding to the Community        to implement community priorities, being accessible to all members of the
                                                   community including minority groups
                                                   Representing local community needs & interests to other spheres of
                Providing Leadership &             government (including government authorities) and to other outside
                Advocacy                           organisations whenever relevant, supporting civic pride & local identity,
                                                   promoting accountability & best practice

                  THEME (5)              Qualities of Council
 Performan                                                                                                                            Importan
 ce                 Function/Responsibility                                   Examples/Clarification                                  ce

                                                   Provides leadership & direction for the community, even-handed,
               Elected Council (as a whole)
                                                   responsive, open & honest
               Councillor(s) you deal with         Reliable, dedicated, knowledgeable, helpful, readily accessible
               Managerial & Supervisory            Skilled & capable leaders and managers in control of their
               Officers                            responsibilities and their staff
               Outdoor Workers                     Competent, effective, efficient, get things done
                                                   Accessible, courteous, helpful, believe in achieving solutions, effective,
               Indoor Staff
                                                   efficient, knowledgeable


                                                   Delivering a level of services and displaying a quality of performance in
               OVERALL COUNCIL
                                                   fulfilling all responsibilities, regarded as ‘value for money’ for the rates and
                 PERFORMANCE                       charges you pay




J2402 Noosa Shire Council                © 2017, Market Facts (Qld) Pty Ltd                      Page 103 of 115