2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

(NOTE:           EACH SUCCESSIVE QUESTIONNAIRE IS TO START THE INTERVIEW SEQUENCE WITH
A
DIFFERENT THEME. THEN
       ■ ROTATE THROUGH ALL THEMES IN SEQUENCE.
       ■ MARK THEME START POINT ON CONTACT SHEET.
       ■ USE SAME PRESENTATION, BUT ADAPT THE FUNCTION NAMES AND DESCRIPTIONS
           ACCORDINGLY.)
                            Stage III - INTERVIEW

INTRODUCTION AND PRESENTATION DOCUMENT FOR USE WITH QUESTIONNAIRE

Good morning/ afternoon/ evening, my name is ............ , of Market Facts, the Queensland market research company,
ringing on behalf of the NOOSA SHIRE COUNCIL. Could I please speak to ..............? [RE-INTRODUCE] I want
to ask you some questions now, based on the material we sent you... Have you got it handy? [WAIT OR RING BACK
AS APPROPRIATE. IF MATERIAL NOT READ, STILL PROCEED. IF NOT RECEIVED, CONFIRM CORRECT
ADDRESS/FAX, MAKE NOTATION IN CALL SHEET AND SAY] Alright, my Supervisor will no doubt be in touch
with you about that. [THANK AND TERMINATE]

Importance Rankings
The first task is to decide how important are the various responsibilities we listed in the material we posted or faxed
to you. Would you mind looking at the sheet headed AREAS OF COUNCIL RESPONSIBILITY?

Now, in some cases, the Council will have a shared responsibility with State and/or Federal Governments - like for
Roads; or you may think something should be left to Private Enterprise - for example, Public Transport. What you
have to decide, however, is how important it is for your council to get involved to some extent to ensure the service
is provided, whether it does the job itself or arranges that some other level of government or private enterprise does
it. Should the council at least be taking the initiative in that area, if necessary, to see that the service is provided?

To explain the levels of Importance which we've shown in the letter we sent you, ‘crucial’ means that it is a service
or activity that the community must have and that it is vital for the council either to do or to get involved in to make
sure that it is done by someone. ‘Important’ is for something that you certainly expect your council to do or provide,
or else make sure that somebody else provides it. ‘Nice to have’ means just that, as does ‘not very important’. ‘Quite
unimportant’ means unnecessary - something that in any council cut-backs would be the first to go.

Why we say that is because, as you would appreciate, a council, like other forms of government, doesn't have enough
money to do everything that everybody would like it to do. It has to set priorities; so please spread your importance
rankings across the range, having regard to resource limitations.

[START THEME HERE]
Now let's take the first group of responsibilities on your list – BASIC SERVICES AND INFRASTRUCTURE. How
important is it for the Council to be involved here? First of all, ‘Road Construction’... Just looking again at the
explanation alongside that on your sheet - ‘Constructing new or upgrading existing roads’ - just give me its level of
importance in your view... Is it ‘crucial’, ‘important’, ‘nice to have’, ‘not very important’ or ‘quite unimportant’?

[WORK THROUGH ALL ITEMS UNDER ‘Basic Services and Infrastructure’, READING OUT THE
‘Examples/Clarification’ TO THE RIGHT OF EACH RESPONSIBILITY, THEN CIRCLING THE LEVEL OF
IMPORTANCE FROM 5 TO 1 FOR EACH ON THE QUESTIONNAIRE.]

Now let's move on to COMMUNITY LIFESTYLE SERVICES... first of all, ‘Parks, Playgrounds and Public
Amenities’ - how important is it for your Council to accept responsibility for that area? Would it be ‘crucial’,
‘important’, ‘nice to have’, ‘not very important’ or ‘quite unimportant’?

[WORK THROUGH ALL ITEMS UNDER ‘Community Lifestyle Services’, READING OUT THE
‘Examples/Clarification’ TO THE RIGHT OF EACH RESPONSIBILITY, THEN CIRCLING THE LEVEL OF
IMPORTANCE FROM 5 TO 1 FOR EACH ON THE QUESTIONNAIRE.]



J2402 Noosa Shire Council         © 2017, Market Facts (Qld) Pty Ltd                   Page 105 of 115