2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

                           Overall Performance - Direct Questioning

                                                           Very Poor
                                                 Poor         1%       Very Good
                                                  3%
                                                                          17%



                                          Fair Only
                                             24%




                                                                           Good
                                                                            55%

The Sample as a Whole – Direct Questioning

The result for this survey is 3.82 , which is higher than that for Queensland - 3.48
and Provincial Councils – 3.49, as measured in the LGAQ 2015 State-wide
Survey.

A mean score of 3.82, translates to almost three quarters of respondents viewing
Council’s performance as ‘good’ (55%) and ‘very good’ (17%). It is also 76.4% of the
‘Optimum’ score of 5 which means that Council is generally viewed as being
effective in delivering services to the community.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                            15