2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

COMPARISON OF PERFORMANCE INDICES

The following charts show comparison of the Total Performance Index (TPI) for Noosa
2017 with LGAQ 2015. (This chart will be updated with Queensland wide and
Provincial TPI’s from the LGAQ 2017 State-wide survey when available).




The chart above, shows the Noosa TPI (73.2%) for 2017 compared to TPI for the 5
key themes. As can be seen from the chart above, Noosa is well exceeding overall
average TPI in 4 out of the 5 areas namely:

        Qualities of Council (76.03%)
        Customer Service and Communication (72.94%)
        Managing the Shire (72.31%)
        Community Lifestyle Services (75.17%)


For Noosa’s Basic Services and Infrastructure TPI (69.91%), it is only just below
Provincial TPI (69.95)% and LGAQ State-wide (71.82%).




Noosa Customer Satisfaction Survey 2017
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