2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Qualities of Council

Weighted Performance Index (in order of Importance)

 Theme 5                                  2017 Survey
 Qualities of Council                     Importance Performance Performance
                                          Means       Means      Indexes
 Quality of Elected Council                 4.60        3.75          75.1%
 Quality of Councillor(s) Dealt             4.42        3.62          72.3%
 with
 Managerial & Supervisory                   4.41        3.80          76.0%
 Officers
 Quality & Performance of                   4.32        3.93          78.5%
 Outdoor Workers
 Quality & Performance of                   4.32        3.92          78.4%
 Indoor Staff
 Means                                      4.42        3.80          75.1%
 Total Performance Index                                              76.03%


The 2017 weighted Total Performance Index (TPI) for Qualities of Council is 76.03%.

The table shows how the community actually judges Council performance, as it makes
allowance for the relative Importance of each of the Activity Areas judged. This ‘reality’
is shown in the Weighted Performance Indicator numbers. However, the rank order of
these WPIs is again at variance with Importance priorities (shown by the rank order of
Importance scores).




Noosa Customer Satisfaction Survey 2017
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