2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

IMPORTANCE

Theme 1: Basic Services & Infrastructure IMPORTANCE


                     Sample    Rank       Crucial   Import   Nice      Un-       Quite Un-   Don't   Not    Mean   LGAQ
                      Size                           -ant     to     important   important   Know    App.   2017    2015
                                                             have
 Road                  400                48.0%     37.5%    12.3%     1.0%        0.8%      0.5%    0.0%   4.32    4.01
 Construction                    3
 Road                  400                59.3%     35.3%    4.5%      0.8%        0.0%      0.3%    0.0%   4.53    4.05
 Maintenance                     1
 Footpaths,            400                32.8%     36.0%    15.5%     6.8%        5.5%      3.5%    0.0%   3.87    3.85
 Kerbing &
 Guttering                       9
 Street Lighting       400      10        33.0%     31.3%    15.3%     7.8%        8.3%      4.5%    0.0%   3.76    3.92
 Traffic               400                39.0%     37.8%    15.0%     1.8%        4.0%      2.5%    0.0%   4.09    3.87
 Management                      7
 Parking               400                41.8%     40.0%    11.0%     2.5%        1.5%      3.3%    0.0%   4.22    3.87
 Facilities                      6
 Public Transport      400       8        38.3%     27.0%    13.3%     3.3%        8.0%      10.3%   0.0%   3.94    3.88
 Drainage &            400                52.0%     33.3%     8.0%     2.3%        3.3%       1.3%   0.0%   4.30    4.01
 Flood Mitigation                5
 Waste                 400                58.5%     33.0%    6.3%      1.5%        0.3%      0.5%    0.0%   4.49    4.05
 Management                      2
 Community             400                47.5%     36.3%    12.5%     1.8%        0.3%      1.8%    0.0%   4.31    4.00
 Health                          4

                                                                     AVERAGE FOR THEME AS A WHOLE           4.18    3.97



The average level of Importance for the responsibilities in this Theme is 4.18. 7 out of
the 10 responsibility areas judged as ‘important’ (a mean rating of 4.00 or better).

The top 2 priorities are:
    Road Maintenance (4.53)
    Waste Management (4.49)

Those regarded as least important, were Street Lighting (3.76) and Footpaths, Kerb &
Guttering (3.87).


Significant variances (by age, gender, home ownership) from the sample averages are
also shown, below each graph, for each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                            29