2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 2: Community Lifestyle Services                  IMPORTANCE

                TOTAL     RANK      Crucial   Import   Nice to      Un-        Quite     Don't   Not    Mean   LGAQ
                                                        have     important      Un-      Know    App    2017    2015
                                                                             important
Parks,              400               42.0%    40.0%    14.3%        1.8%        0.5%     1.5%   0.0%   4.23   3.85
Playgrounds
& Public
Amenities                    5
Environment         400               50.8%    34.0%    11.0%        2.8%        0.5%     1.0%   0.0%   4.33   3.91
al Controls                  3
Environment         400               52.5%    34.0%     9.0%        3.8%        0.5%     0.3%   0.0%   4.35   3.88
al Protection
&
Conservation                 2
Heritage            400               32.8%    36.5%    21.3%        6.8%        1.5%     1.3%   0.0%   3.93   3.82
Protection                   9
Sporting &          400               34.0%    37.0%    21.5%        2.5%        3.0%     2.0%   0.0%   3.98   3.89
Recreational
Facilities                   8
Cultural &          400               25.8%    38.5%    26.3%        6.5%        1.3%     1.8%   0.0%   3.82   3.88
Entertainmen
t Facilities                11
Libraries &         400               44.3%    36.3%    13.3%        4.3%        1.0%     1.0%   0.0%   4.20   3.95
Other
Information
Access                       6
Community           400               54.8%    31.5%     9.5%        2.8%        1.0%     0.5%   0.0%   4.37   3.96
Safety                       1
Community           400               44.5%    41.0%    12.8%        0.5%        0.5%     0.8%   0.0%   4.29   3.88
Service                      4
Pet/Animal          400               33.3%    45.0%    16.8%        2.8%        1.5%     0.8%   0.0%   4.07   3.80
Control                      7
Shopping            400               24.3%    44.0%    21.8%        5.5%        4.0%     0.5%   0.0%   3.79   3.84
Facilities                  12
Community           400               27.8%    43.3%    20.8%        6.5%        0.5%     1.3%   0.0%   3.92   3.84
Development                 10

                                                                 AVERAGE FOR THEME AS A WHOLE           4.11   3.88



The average level of Importance for the responsibilities in this Theme is 4.11.

The following three responsibility areas were rated most important:

      Community Safety (4.37)
      Environmental Protection & Conservation (4.35)
      Environmental Controls (4.33)

Shopping Facilities (3.79) was awarded the lowest priority.

Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                        35