2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 3: Managing the Shire IMPORTANCE


                       TOTAL     RANK     Crucial   Import.   Nice      Un-       Quite Un-   Don't   Not    Mean   LGAQ
                                                               to     important   important   Know    App.   2017    2017
                                                              have
 Town Planning          400        3=     55.0%     30.0%     11.8%     2.5%        0.0%      0.8%    0.0%   4.39    3.98
 Building Control       400        3=     54.3%     32.8%     10.5%     2.0%        0.3%      0.3%    0.0%   4.39    3.94
 Economic               400               51.8%     32.3%     12.0%     2.0%        0.3%      1.8%    0.0%   4.36    4.01
 Development &
 Local
 Employment                        4
 Development of         400               34.3%     42.0%     15.3%     6.5%        1.8%      0.3%    0.0%   4.01    4.05
 Tourism                           7
 Financial              400               63.0%     28.5%     5.5%      1.3%        0.0%      1.8%    0.0%   4.56    4.05
 Management                        1
 Revenue-raising        400        6      37.5%     42.3%     12.5%     3.8%        1.8%      2.3%    0.0%   4.13    4.01
 Staff Management       400        5      33.5%     45.3%     13.5%     2.8%        0.3%      4.8%    0.0%   4.14    3.93
 Disaster               400               55.3%     34.5%      8.3%     0.8%        0.3%      1.0%    0.0%   4.45    3.93
 Management                        2

                                                                      AVERAGE FOR THEME AS A WHOLE           4.30   4.00



The average level of Importance for the responsibilities in this Theme is 4.30.

Financial Management (4.56) was accorded the highest priority and Disaster
Management second highest (4.45). Town Planning and Building Control, equal third
highest priority (4.39).

Development of Tourism was the lowest priority (4.01).

Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                          42