2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 5: Quality of Council               IMPORTANCE

                         TOTAL    RANK     Crucial    Import.   Nice     Un-       Quite Un-   Don't   Not    Mean   LGAQ
                                                                 to    important   important   Know    App.   2017    2015
                                                                have
 Quality of Elected       400              66.3%      27.8%     4.8%     0.5%        0.3%      0.5%    0.0%   4.60    4.05
 Council                             1
 Quality of               400              38.8%      28.0%     5.8%     1.0%        0.3%      26.3%   0.0%   4.41    4.01
 Councillor(s) Dealt
 with                                3
 Managerial &             400              49.3%      37.8%     7.0%     0.8%        0.3%      5.0%    0.0%   4.42    3.96
 Supervisory
 Officers                            2
 Quality/Performance      400              41.8%      47.3%     8.3%     0.5%        0.3%      2.0%    0.0%   4.32    3.94
 of Outdoor Workers                 4=
 Quality/Performance      400              41.3%      44.8%     9.8%     0.0%        0.3%      4.0%    0.0%   4.32    3.93
 of Indoor Staff                    4=

                                                                AVERAGE FOR THEME AS A WHOLE                  4.42    3.98

The average level of Importance for the responsibilities in this Theme is 4.42.

Quality of Elected Council (4.60) was accorded the highest priority.

The Quality and Performance of Indoor Staff and Quality and Performance of Outdoor
Staff was given equal lowest priority, with a mean score of 4.32. However, all
responsibility areas rated between important and crucial for this theme.


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                           51