2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

PERFORMANCE

Theme 1: Basic Services & Infrastructure PERFORMANCE

                          Sample     RANK     Very         Good   Fair    Poor    Very   Don't   Not    Mean   LGAQ
                           Size               Good                Only            Poor   Know    App.   2017    2015

 Road Construction          400           5   11.5%    43.8%      28.5%    8.8%   5.0%   2.5%    0.0%   3.49   3.54
 Road Maintenance           400           7   11.0%    40.0%      32.0%   12.3%   3.5%   1.3%    0.0%   3.43   3.52
 Footpaths, Kerbing &       400               11.3%    38.0%      31.5%    6.3%   5.8%   7.3%    0.0%   3.46   3.49
 Guttering                             6
 Street Lighting            400       4=      14.3%    36.5%      30.0%    4.0%   4.3%   11.0%   0.0%   3.59   3.57
 Traffic Management         400        3      18.0%    39.3%      25.3%    9.0%   4.5%    4.0%   0.0%   3.60   3.71
 Parking Facilities         400        9       6.3%    25.3%      33.8%   22.0%   8.5%    4.3%   0.0%   2.99   3.72
 Public Transport           400        8       6.8%    25.3%      22.8%   15.0%   9.0%   21.3%   0.0%   3.07   3.79
 Drainage & Flood           400               12.8%    47.8%      22.8%    6.0%   5.8%    5.0%   0.0%   3.59   3.54
 Mitigation                           4=
 Waste Management           400        1      31.8%    46.8%      16.8%   2.3%    1.5%    1.0%   0.0%   4.06   3.60
 Community Health           400        2       9.3%    42.5%      25.3%   4.5%    2.3%   16.3%   0.0%   3.62   3.61

                                                                          AVERAGE FOR THEME AS A        3.49    3.63
                                                                          WHOLE

The average performance rating for this Theme is 3.49.

The top performers were:
    Waste Management (4.06)
    Community Health (3.62)

The poorest performing area was Parking Facilities (2.99).


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                            55