2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 2: Community Lifestyle Services                   PERFORMANCE

                            TOTAL     RANK     Very     Good    Fair    Poor   Very   Don't   Not    Mean   LGAQ
                                               Good             Only           Poor   Know    App.   2017   Mean
                                                                                                             2015
 Parks, Playgrounds &         400              20.5%    52.0%   20.0%   2.8%   1.0%   3.8%    0.0%   3.92   3.72
 Public Amenities                         3
 Environmental Controls       400         6    17.0%    42.5%   24.5%   5.8%   2.5%   7.8%    0.0%   3.71   3.23
 Environmental                400              19.5%    42.8%   24.8%   5.3%   2.8%   5.0%    0.0%   3.75   3.24
 Protection &
 Conservation                              5
 Heritage Protection          400         8=   10.5%    40.0%   28.8%   5.3%   0.8%   14.8%   0.0%   3.64   3.28
 Sporting & Recreational      400              16.8%    54.3%   18.3%   1.5%   0.3%    9.0%   0.0%   3.94   3.78
 Facilities                               2
 Cultural &                   400              11.3%    45.8%   28.5%   7.3%   0.8%   6.5%    0.0%   3.64   3.66
 Entertainment Facilities                 8=
 Libraries & Other            400              34.0%    45.0%   13.8%   2.3%   0.5%   4.5%    0.0%   4.15   4.04
 Information Access                        1
 Community Safety             400          4   13.3%    50.8%   24.5%   3.3%   0.0%   8.3%    0.0%   3.81   3.37
 Community Service            400          7   11.8%    43.3%   31.5%   2.8%   1.3%   9.5%    0.0%   3.68   3.39
 Pet/Animal Control           400         10   10.8%    50.5%   25.8%   6.5%   3.0%   3.5%    0.0%   3.62   3.07
 Shopping Facilities          400          9   13.8%    47.8%   25.3%   6.8%   3.5%   3.0%    0.0%   3.63   3.21
 Community                    400               9.0%    42.5%   34.5%   4.5%   1.0%   8.5%    0.0%   3.59   3.31
 Development                              11

                                                                        AVERAGE FOR THEME AS A       3.76   3.44
                                                                        WHOLE

The average performance rating for this Theme is 3.76.

The top performers were:
    Libraries & Other Information Access (4.15)
    Parks, Playgrounds & Public Amenities (3.92)

The poorest performing area was Pet and Animal Control (3.62).


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                         61