2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 3: Managing the Shire PERFORMANCE

                         TOTAL      RANK   Very         Good    Fair    Poor    Very   Don't    Not    Mean    LGAQ
                                           Good                 Only            Poor   Know    Appli   2017     2015
                                                                                               cable
 Town Planning             400        6    15.3%        41.3%   24.5%   11.5%   1.0%    6.5%   0.0%     3.62    3.54
 Building Control          400        4    16.3%        42.8%   23.0%    9.8%   1.0%    7.3%   0.0%     3.68    3.57
 Economic                  400              4.3%        28.3%   40.0%   13.3%   3.0%   11.3%   0.0%     3.20    3.46
 Development &
 Local Employment                     8
 Development of            400             18.8%        49.5%   22.3%   3.5%    2.0%   4.0%    0.0%     3.83    3.46
 Tourism                              2
 Financial                 401             16.3%        35.5%   28.0%   2.5%    1.8%   16.0%   0.3%     3.74    3.56
 Management                           3
 Revenue-raising           400        5    11.0%        43.0%   27.3%   4.5%    1.8%   12.5%   0.0%     3.65    3.57
 Staff Management          400        7     7.0%        37.3%   21.5%   4.3%    2.0%   28.0%   0.0%     3.60    3.57
 Disaster                  400             18.8%        48.3%   18.5%   1.8%    1.5%   11.3%   0.0%     3.91    3.57
 Management                           1

                                                                        AVERAGE FOR THEME AS A          3.65    3.53
                                                                        WHOLE

The average performance rating for this Theme is 3.65.

The top performers were:
    Disaster Management (3.91)
    Development of Tourism (3.83)
    Financial Management (3.74)

The poorest performing areas were Economic Development & Local Employment
(3.20).


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                         68