2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 5: Quality of Council               PERFORMANCE

                                TOTAL     RANK   Very    Good    Fair    Poor   Very   Don't   Not    Mean   LGAQ
                                                 Good            Only           Poor   Know    App.   2017    2015

 Quality of Elected Council      400       4     15.0%   47.8%   26.0%   6.3%   0.0%    5.0%   0.0%   3.75   3.40
 Quality of Councillor(s)        400             13.5%   27.3%   16.3%   3.3%   1.0%   38.8%   0.0%   3.80   3.42
 Dealt with                                3
 Managerial & Supervisory        400             6.5%    38.3%   23.3%   3.0%   1.8%   27.3%   0.0%   3.62   3.44
 Officers                                  5
 Quality/Performance of          400             21.3%   50.5%   19.5%   3.3%   0.8%   4.8%    0.0%   3.93   3.49
 Outdoor Workers                           1
 Quality/Performance of          400             17.3%   45.5%   17.5%   2.8%   0.3%   16.8%   0.0%   3.92   3.49
 Indoor Staff                              2

                                                                 AVERAGE FOR THEME AS A WHOLE         3.80   3.45



The average performance rating for this Theme is 3.80.

The top performers were Quality/Performance of Outdoor Staff and Indoor Staff with
3.93 and 3.92 respectively.

The poorest performing area for this theme was the Managerial & Supervisory Officers
(3.62).


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       78