2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

4. Council is constantly striving to communicate well with residents. What
   would be the method you would choose to seek information from council
   about a project or an issue?


    The most common ways respondents seek information is through:

        Council’s Customer service staff (50%),
        Council’s web (30%),
        Local Newspaper (21.5%)

    All other responses are graphically summarised below.




Significant variances were by:


Gender

        10% of Males – Newsletter from mayor/councillors
        16% of Females – Letterbox drops

Age

        15% aged 35-44 years – Newsletter from Mayor/Councillors
        40% aged 55-64 years – Council’s website

Home Ownership

        13% of renters – Newsletter from Mayor/Councillors
        7% of renters – Word of mouth




Noosa Customer Satisfaction Survey 2017
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