2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas of Least Importance

Only 7 of the 41 Responsibility Areas have not been considered in formulating the
previous three lists (Highest Performers, Lowest Performers and Average Performers)
because they did not have an Importance rating greater than 3.96, or 4 when rounded
(i.e.= ‘Important’).

Nevertheless they do exist, and are listed below - ranked by their Performance score,
as used in the previous three tables.

Despite their Importance rating being regarded as fairly low by the Community at large,
Councils cannot avoid expending resources upon them, as they are very Important to
some members of the community (e.g. Sporting & Recreational Facilities is rated as
‘important’ by 55.5% of respondents). Hence, the detailed data on these particular
areas has to be examined to formulate priorities - as these show the proportions of the
community who have varying priorities.



                                 Least Important (Mean <3.96)

                          Street Lighting                             3.76


                      Shopping Facilities                                    3.79


      Cultural & Entertainment Facilities                                           3.82


          Footpaths, Kerbing, Guttering                                                    3.87


              Community Development                                                                3.92


                     Heritage Protection                                                            3.93


                        Public Transport                                                             3.94

                                            3.65   3.70        3.75     3.80        3.85    3.90   3.95     4.00




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                                95