Original source · versioned page text
2020-05-12 Services & Organisation Committee Agenda
Very large file: it may take a few minutes
The original of this document is very large (12.5 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 MAY 2020
Page 117 of 119
Measure Measure
Average seconds of wait time in phone queue Number of planning applications decided within statutory timeframe
Service timeliness / capacity to respond Service timeliness
° : ag
60 : Pe |
2, y ‘ *e, *°
. “a, . “ae, 20
30 10 a
eo EE. ef
MCU Reconfiguration Op Works Op Works (Veg) DBW RAP Total
0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Sm Not decided January (not decided) —-=—-~-February (not decided)
Comment Comment
Data is for March 2020
Measure Measure
% of building information requests completed within statutory time frame Average processing time 10 day plumbing applications
Purpose
Service timeliness Level of activity & service
20
Tt il. ca +
+.
. i : i | i | i . :
60%
40%
0% 0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
New legislation introduced on 1 July has reduced the statutory time from 20 days to 10
days
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
Page 117 of 119See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.