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2020-05-12 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 MAY 2020
Page 119 of 119
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 MAY 2020
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100% ~ — - -
90% = a ae a = — =. +n
30% , a ON FOr 80% BG Spe epee 8
S * Pa
annual 70%
= af 40%
50% I —$<$<$<————
“TOTTA =e
20%
0% oe PO
july Aug Sept Oct Nov Dec Jan Feb Mar Apr May June 0% | i i i i | i | i
J
WE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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