2020-05-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   12 MAY 2020


10                       EXECUTIVE SERVICES DEPARTMENT REPORT - 3RD QUARTER 2019-20
DOCUMENT INFORM AT ION




Author                            Director Executive Services, Debra Iezzi
                                  Executive Services Department

Index                             ECM/Subject/Executive Branch Updates

Attachments                       Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 12 May 2020 providing an update on operations of the Executive
Services Department for the period 1 January 2020 to 31 March 2020.


REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
   Governance;
                       People and Culture;
                       Community Engagement; and
                       Customer Service

This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.

The impact of the CIVID-19 virus in March has required the reprioritisation of some of the more
operational departmental projects however every effort has been made to maintain standards of
service in the interests of our community and employees. The department has also been
responsive in dealing with emerging issues impacting on the community and the organisation,
highlights includes:
    Governance:
      -      Providing support to operational areas in effective risk management and business
             continuity planning.
    People and Culture:
      -      Developing new policies and initiatives to support the safety and wellbeing of the
             community and our employees; and
      -      Supporting our employees and managers to implement new temporary flexible work
             arrangements, providing employee assistance and maintaining employee well-being,
             redeployment options, new leave provisions etc.
    Community Engagement:
      -      Providing relevant and timely communications through the media and web to inform
             our community of developments on the response to COVID-19 and available support.
    Customer Service:
      -      Working to ensure the needs of our customers are met and our customer service levels
             are maintained as far as possible.


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