2020-05-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                              12 MAY 2020


BRANCH ACTIVITIES                    RECENT ACHIEVEMENTS                                CURRENT PRIORITIES                            THE NEXT QUARTER
Coordination of Council’s Business    Supported Operational BCP Owners (ICT,           Review and implement improvement              Commence implementation of
Continuity (BCP) Framework              Customer Service, Buildings, Waste                 opportunities identified from internal          2019 Audit recommendations for
                                        Recovery and Payroll) with implementing            audit.                                          Business Continuity Planning.
                                        plans and developing various testing
                                        exercises.
Governance and Risk Management        Participated, advised and assisted in the          Insurance Renewals for 20/21 and            Continue implementation of
Items                                   preparation of a risk management                     Self-Assessment Questionnaire                 recommendations resulting from
                                        assessment for Climate Change and the                completion for LGMS.                          the internal audit of the risk
                                        CHAP.                                              Review of Governance policies.                management framework.
                                                                                           Coordinating RTI training for relevant      Updating Council’s Delegations
                                        Second ET group workshop held on                   staff by an external consultant.              Registers in alignment with latest
                                          Council’s Strategic Risk Register and Risk       Continue finalising Council’s improved        updates provided by LGAQ/King
                                          Appetite.                                          Strategic Risk Register and new Risk          & Co Solicitors.
                                                                                             appetite.                                   Prepare and publish new website
                                        Review Council’s Policies and Registers for      Managing risk during COVID-19 for             content wording for Insurance
                                          compliance and improvements in                     insurance claims, complaints and              Claims process as we have a
                                          accordance with State Government                   RTIs.                                         large volume of requests from the
                                          checklists.                                                                                      public.


                                        Attended LG Risk Management Forum with
                                          other QLD Council’s and covered climate
                                          change risk, insurance renewals, claims
                                          management and asset schedules.
Business as Usual activities            14 insurance claims received; 3                  Ongoing delivery of governance and          Assist in the Review of
                                          Administrative Action Complaints received;         risk management support and advice            Governance functions to assess
                                          4 Right to Information (RTI) applications          across Council.                               work capacity and resourcing
                                          received.                                        Ongoing coordination of progress              requirements.
                                        Ongoing advice and support to operational          updates for the Operational Plan and
                                          teams on various commercial matters                Branch Plans for Council.
                                          including agreement reviews and policy           Continue to network with Local and
                                          advice.                                            State groups for best practice and
                                                                                             process improvements.
                                                                                           Continue to develop and implement
                                                                                             improved system operational reporting
                                                                                             for RTIs, insurance claims and
                                                                                             complaints.
                                                                                           Prepare governance advice/
                                                                                             resources to support the new council.

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