2018-02-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                            6 FEBRUARY 2018


4.   SYSTEMS, PROCESSES AND OTHER MATTERS

Works continued to improve the centre’s aesthetics during this period, with painting completed in
the café dining area and upstairs group fitness room. This along with an upgrade of some internal
furnishings and replacement of the worn carpet in the group fitness room, have received an
overwhelmingly positive response from patrons.

Rectification of defects, highlighted in the building condition assessments commenced, including
extensive repairs to vents located in the stadium.

5.   FUTURE DIRECTION

 Results from recent café patron survey to be reviewed with suggested improvements to be
   implemented ensuring the centre is capable of keeping up with consumer expectations.
 Ongoing liaison with Noosa District Basketball Association to formalise usage agreement
   between NLC and NDBA.
 Following the recommendation from the NLC service review to provide a greater range of
   programs on offer to the community, a new junior learn to play program will be introduced in
   Term 1 2018.
 New group fitness timetable to be introduced in January, incorporating yoga classes back into
   the NLC program following the cessation of the outsourced Noosa Yoga School in December
   2017.
 NLC has been working hard to develop a new website (www.noosaleisurecentre.com.au -
   launched Jan 2018) and to formalise its social media presence (soon to be activated). Both
   these projects form part of a suite of strategic marketing initiatives to help drive continued
   revenue and customer growth. A snapshot of the new website’s homepage is shown below




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