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2018-02-06 Services & Organisation Committee Agenda

of 144

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Page 40 of 144

Measure                                                                    Measure
                                                                            Average processing time 20 day plumbing applications
 % of building information requests completed within statutory time frame
 Service timeliness                                                         Level of activity & service
                                                                             20
  100%                       ma              Sanaa     nae
                             7                                               15                                -    ™   —
  80%                                                                               \                  1    Va                  %       .
        tit                                                                         \                         stent
    Mm    Tiiil                                                              al     i         fii            oa                    “
   Mm      Giiil                                                              nae
        BEGG
    0%                                                                           ss            &              Sf    & ye
        July Aug Sept Oct Nov Dec Jan   Feb March April May June                3    a eal          we   oe        ¢         wf  we   ve
 Comment                                                                    Comment

                                             2015/16 data is shown by dotted purple line. 2016/17 data is shown by black line

                                                                                                                                               Page 40 of 144
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