Meeting papers

2.7    Current Levels of Service
The current levels of service for parks and playgrounds is to support the services that are operated
from or within these assets to the Noosa community. Council’s park and playgrounds assets are
designed and constructed to suit the function of the service being provided which determines the
levels of service. The overall management of Council’s parks and playgrounds are in accordance
with the Building Act 1975 and the various Codes of Practice and Australian Standards that support
the specific asset types of the parks and playground equipment.

Regular inspections are critical to the management of parks and playgrounds and the inspections
undertaken by Council, and by third party providers will meet the standards and statutory
requirements to ensure all assets remain safe to all users of Council’s parks and playgrounds. The
scheduled maintenance activities will be within the defined timeframes to ensure that all potential or
identified defects are rectified.

Levels of service must be readily measurable and preferably from available data sources. Each level
of service should be stated in terms of appropriateness and understood by the community for whom
the service is provided. The levels of service in this AMP are intended to:

•   Measure of the effectiveness of this AMP;
•   Inform the Noosa community of the proposed type and level of service to be offered by Council;
•   Assist with identification of the expenditure and benefits of the Noosa Council services being
    offered;
•   Inform the Noosa community to assess the affordability and suitability of the Noosa Council
    services being offered;
•   Provide focus for the development of future Parks and playgrounds asset management
    strategies;
•   Provide guidance for current and future services to be offered; and
•   Define the specific levels of service provided by Noosa Council.

The levels of service outlined in this parks and playgrounds AMP are also aligned to:
• Statutory, legislative and relevant code requirements.
• Information obtained from asset condition assessments and maintenance analysis; and
• Noosa Council’s Corporate Plan.

The current levels of service for Council’s parks and playgrounds have been defined at Annex A. It
is recommended that the future detailed asset management plans will provide this information
against the specific parks and Playground equipment and the relevant hierarchy of facilities across
the Shire.


2.8    Measured Levels of Service
To demonstrate the levels of service of the parks and playgrounds assets, Noosa Council undertook
an exercise to define the service outputs for the significant services that the parks and playgrounds
assets support against the Community level of service and the technical level of service criteria.
• Community LOS – relates to how the community receives the service in terms of safety, quality,
   quantity, reliability responsiveness, cost efficiency and legislative compliance; and
• Technical LOS – are the technical measures of performance developed to ensure the minimum
   community levels of service are achieved.

These service outputs are tabled at Annex A. The service output documents are to be utilised to
inform responsible staff of their obligations in maintaining the current levels of service. When targets
are not achieved, they should be escalated and reported through the Asset Management
Governance Framework. Further development of levels of service across all Parks and Playground
assets is required and has been identified as an improvement initiative within this document.


Asset Management Plan: Parks and Playgrounds                                                     Page 6

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