2022-02-14 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                                 14 FEBRUARY 2022


Our Customers
•    The number of customer requests has reduced in this quarter however in some areas there
     has been an increase such as the environment portfolio.
•    The average wait time for customers who contact the call centre has reduced in this quarter.
Our Finances
•    Rate arrears continue to decline however they remain slightly above the preferred target.
•     Council’s working capital ratio remains above 2 supporting Council’s strong liquidity position.
Our Systems and Processes
The use of online services continues to increase year on year. The proportion of payments
continues to be high as cash payments are being limited due to the COVID-19 pandemic.

3.    CLOSED SESSION ITEMS
At the request of Councillors, this part of the report identifies whether or not there have been any
matters dealt with in confidential session within Council or Committee meetings which have
subsequently been made public. There were two in this quarter. The community can keep up to
date with this information by checking Council's website – https://www.noosa.qld.gov.au/decision-
making

Previous Council Consideration
Quarterly reports are provided to Council outlining our progress with the Operational Plan.

Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.

Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant Departments.
Departments/Sections Consulted:

 X   Chief Executive Officer   X   Community Services                      X   Corporate Services
     Executive Support             Director                                    Director
                                   Community Development                       Financial Services
                                   Community Facilities                        Fleet
                                   Libraries & Galleries                       ICT
                                   Local Laws                                  Procurement
                                   Waste & Environmental Health                Property
                                                                               Revenue Services

 X   Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
 X   Director                      Director                                    Director
     Community Engagement          Building & Plumbing Services                Asset Management
     Customer Service              Development Assessment                      Buildings and Facilities
     Governance                    Economic Development                        Civil Operations
     People and Culture            Environmental Services                      Disaster Management
                                   Strategic Land Use Planning                 Infrastructure Planning,
                                                                               Design and Delivery




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