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2022-02-14 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 14 FEBRUARY 2022
Page 98 of 99
GENERAL COMMITTEE MEETING AGENDA 14 FEBRUARY 2022
OUR SYSTEMS & PROCESSES
Measure ‘Measure
% of requests for service that were lodged electronic ally % of payments made electronically
Purpose ane —
oF ; . Identify growth of online services
Identify growth of online serices
100% ae
ine TTT
b0%
2 60%
30% bs a a =e =: ¥ I j ii iT ; 7
ROHAOHES SESE ESOHASED,
Tih /
| | ) i qj | duly Aug Sept Oct Novy Dec Jan Feb Mar Apr May June
0% Sees of payments made electronically Sm 2020/21 s*e8" 2015/20
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Comment
@E requests @Email (incl. requests via mobile applications) This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
Comment |
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