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2020-11-10 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 NOVEMBER 2020
Page 130 of 131
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 NOVEMBER 2020
OUR SYSTEMS & PROCESSES
‘Measure Measure
'% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
50% 100%
90% ' = = TTT et rg gee eT STH ee ee
40% ——S— 80% i" EB —$—.. $$
30% f | 7 COP PTT le PLE 70%
4 60% ——__——S$ Ss $$
20% eo sss EOE eeeee 50% ——
40%
10% «i [=> [EEE 30% NS
| 20% —_
0% + = - 10%
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June old
wE requests Email (incl. requests via mobile applications) July Aug Sept Oct ; Nov Dec Jan Feb Mar Apr May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2018/19 data ts shown by dotted purple line. 2019/20 data is shown by black line
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