2020-11-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     10 NOVEMBER 2020


BRANCH ACTIVITIES                     RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                             THE NEXT QUARTER
                                         Completed major maintenance                    or cancel future events affected by            future events affected by COVID
                                           works including floor sanding and              COVID restrictions                             restrictions, if required
                                           resealing and improvement works to           Review LED lighting options for              Take the opportunity to further
                                           rear deck, storage areas and loading           upper and lower foyers, upper deck             review and update admin and
                                           dock                                           and ramp areas                                 operational processes
                                         Rescheduled, postponed and                   Complete back-office processes to            Review The J’s performance against
                                           cancelled events following COVID               finalise transition of ticketing system        previous business plan and develop
                                           shutdown                                     Plan for increased operations                  a new one for the next 5 years
                                         Continued transitioning the ticketing          towards the end of the year and into
                                           system from SABO to TicketSearch:              the start of 2021
                                           a major piece of work for the team
                                         Staffing assistance provided to local
                                           not-for-profits and agencies to
                                           ensure critical services could
                                           continue to be delivered to those
                                           most in need within our community
Noosa Community Support – Financial      The financial performance of NCS             Continue to closely monitor financial        Continue to closely monitor financial
Performance                                wasn’t drastically affected by COVID           and funding body KPI (output                   and funding body KPI (output
                                           in Q1 as a majority of funding comes           achievement) performance,                      achievement) performance,
                                           from State and Federal funding                 particularly in light of COVID-19              particularly in light of COVID-19
                                           programs and expenditure occurred              disruption                                     disruption
                                           at relatively normal levels in order to
                                           facilitate continued service provision
                                           to our clients. Revenue was up
                                           $45,253 due to $71k from an
                                           unexpected funding program.
                                           Expenditure was under budget by
                                           $69,139 due to cost savings related
                                           to not delivering group activities at
                                           the Centre for the quarter.
Noosa Community Support – General        Social support groups at the Centre          Continue to review operations to             Continue to review operations to
                                           suspended due to COVID, although               ensure compliance with COVID-19                ensure compliance with COVID-19
                                           some Zoom exercise classes                     restrictions and meeting of funding            restrictions and meeting of funding
                                           continued                                      body obligations                               body obligations
                                         Almost business as usual for home            Telephone support and welfare                Continue to review systems and
                                           maintenance, transport and in-home             checks will continue for clients who           processes, particularly ways to get
                                           care with the addition of thorough             choose to remain isolated                      more from our client management
                                           infection control measures to                Slowly introduce outings and offsite           software or alternative systems
                                           mitigate COVID risks for all                   activities for small social groups           Continue to monitor funding


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