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2022-02-08 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 8 FEBRUARY 2022
Page 66 of 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 8 FEBRUARY 2022
| 2. How would you rate the quality of your customer service experience? (out of 5)
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Responses 4,74 Average Rating
3. Was the customer service agent polite/friendly?
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4, Was the customer service agent knowledgeable?
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5, Was your enquiry or request resolved by the customer service officer?
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6, Please share any additional comments or questions about your experience.
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241 “| was answered quickly with the information | requested. Thank you.”
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“Extremely friendly lady and very helpful”
58 respondents (24%) answered service for this question.
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council report customer service email request Reena ;
service thank Dawn was really helpful Good service
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