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2022-02-08 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 8 FEBRUARY 2022
Page 68 of 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 8 FEBRUARY 2022
Community Satisfaction Survey Results 2021 (extract).
Answering telephone [email protected]% of respondents who contacted the Council rated this aspect of service as ‘Good’ (20.9%) or ‘Very good’
(41.7%), compared to 74.8% in 2019 and 62.9% of the online survey in 2021.
Experience rating - telephone calls
soo —M6,,
40.0
28.7
30.0 20.9 23.0
20.0 [ | aa 12.0
10.0 1.822 1.836
Very good Good Fair Poor Very poor Not
applicable
wNoosa 2019 Noosa 2021
Significant variances were by:
Gender
e 33.8% - Female — Not applicable
[email protected]% aged 55-64 years — Very poor
© 37% aged 65 years and over — Not applicable
Council's main Tewantin office
e 45.3% of respondents who contacted the Council rated this aspect of service as ‘Good’ (21.6%) or ‘Very good’
(23.7%), compared to 60.4% in 2019 and 55.6% of the online survey in 2021.
Experience rating - Tewantin Office
50.0
45.0 =
ao 32.3
. 31.2
_ 28.1
me 23.7
25.0 . 21.6
20.0
15.0 94
10.0 5.4
5.0 a 1814 1.2.0.7
0.0 we = —_—
Very good Good Fair Poor Very poor Not
applicable
MNoosa 2019 M Noosa 2021
15
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