2026 Budget Service Level Catalogues

Type                          Measure                       Target                 Methodology / Calculation
Financial                     General rates                 100% collection        Calculated annually
Efficiency                    Other Council Buildings       Within 24 hours        From receipt of customer
                                                                                   request
                              Delivery of annual capital    90%                    Percentage of delivered
                              works program for single                             single year projects in annual
                              year projects                                        capital work program
                                                                                   Excludes multi year projects
                                                                                   or emergent projects



Service Outputs – Detailed Activity Listing
                                  Activity                                         Service Level/Standard
Maintenance
Includes inspections and routine maintenance activities associated with Council buildings in line with operating
hours to service the public.
Cyclic inspections      All Other Council Buildings                          Scheduled annual condition
                                                                             inspections completed by internal
                                                                             staff and external contractors
                        Shelters, BBQ’s, showers                             6 monthly inspections

Scheduled work          Council buildings                                     Plumbing compliance, service
                                                                              contracts for fire, electrical,
                                                                              HVAC, pest control, lifts, auto
                                                                              doors, CCTV, roof safety,
                                                                              cleaning, sanitary and security.
Reactive work           Council buildings                                     As identified from inspections and
                                                                              reported through CRM’s.
Project Delivery        Project Delivery                                      As per 10-year capital plan and
                                                                              asset renewals.




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