2026 Budget Service Level Catalogues

Activities include sourcing a variety of entertainment and cultural events as well as management of venue
hire/bookings by external parties and community groups, internal Council & other Government events and Civic
Ceremonies, events ticketing, event set-up and set-down, and general operations such as administration, sub-
lease management (Currently Noosa Community Radio), together with routine building and equipment
maintenance and repairs.
Availability                          Venue hire availability (on demand)        Meeting Spaces generally
                                                                                 Monday to Friday 8am to 5pm.
                                                                                 Theatre/Auditorium, Upper Foyer
                                                                                 generally from 7am to 12
                                                                                 midnight. 7 days per week
                                                                                 (Flexible upon request)
Opening hours                         Reception/administration hours             Monday to Friday
                                      Box office (ticket collection)
                                      Online ticketing is available 24/7 year-
                                      round
Cyclic activities                     Marketing – Ticketed event related         Weekly (or as required)
                                      including social media, E-newsletter.
                                      EDM’s “What’s on at The J”
                                      Lease arrangements Noosa FM                Revised lease under development
                                                                                 with 2 year term + 3 X 1yr options.
                                      Cleaning & security patrols                Nightly/Daily
                                      Pest control & termite inspection          Quarterly
                                      Evacuation testing                         Annually (minimum)
                                      Air-conditioning                           Ducted – Monthly
                                      (managed through Buildings &               Split systems – Quarterly
                                      Facilities)                                (Minimum)
                                      Fire systems testing                       Monthly
                                      (managed through Buildings &
                                      Facilities)
Scheduled activities                  Major Projects / Focus Areas
                                      Capital Works - Complete Aircon Stage 1, Commence Stage 2
                                      Capital Works - Ongoing AV renewal
                                      Finalise staff transitions
                                      Review meeting space usage
                                      Facility Condition assessment, maintenance and improvement program

                                    Operational Plan Actions
                                    Deliver a range of arts and cultural programs which meet the aims and
                                    objectives of the Cultural Plan. OP2.3.1

                                    Deliver services and activities across Council facilities which meet the
                                    contemporary interests and needs of residents including increasing use by
                                    existing and non or low-user groups. OP 2.5.1

                                    Continuous Improvement
                                    Review internal council booking payments and processes for The J to ensure
                                    all Council departments have a clear understanding of the process.

                                    Undertake Surveys to obtain feedback from users of The J’s meeting
                                    spaces, including performers and patrons to ensure ongoing service
                                    improvement.

Reactive activities                 Enquiries/requests                          No defined service level but
                                                                                generally completed within 2
                                                                                business days.
                                    Bar/kiosk operation for events              Event specific as required




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