2026 Budget Service Level Catalogues

Reactive work                      Issue                                             Target days for completion
                                   New enquiries regarding program & requests        No defined service level –
                                   from LFW participants.                            generally respond within 5
                                                                                     business days.
                                   Undertake on-site property assessments and        No defined service level –
                                   property reports for new members                  generally respond within 5
                                                                                     business days.
                                                                                     Following a site visit,
                                                                                     property reports generally
                                                                                     provided within 5 business
                                                                                     days.
                                   Property re-visits (existing participants)        As requested by members
                                   Management and updating of Enquire database       Quarterly

Program – Voluntary Conservation Agreements
[Activities include managing enquiries, evaluation of applications, developing and managing agreements as well
as relationship management with landholders ]
Cyclic inspections/visits           Provision of advice on land management            Quarterly
                                    techniques, arrange contractor quotes and a
                                    follow-up inspection of works carried out.
Scheduled work/activities           Administration of individual arrangements (e.g.   Six monthly
                                    authorisation of rate rebates and contractor
                                    works)
Reactive work                       Issue                                             Target days for completion
                                    New enquiries regarding VCA program               No defined service level –
                                                                                      generally respond within 5
                                                                                      business days.
                                    Information requests from existing participants   No defined service level –
                                                                                      generally respond within 5
                                                                                      business days.




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