2026 Budget Service Level Catalogues

                                    Co-ordination and management of post       As required – varies on a site by
                                    land acquisition activities prior to       site basis and site specific project
                                    handover to Bushland Reserve               plans.
                                    maintenance including Nature Refuge
                                    processing
                                    Agreements for protected status over       No defined level of service.
                                    Council land holdings (e.g. Nature         Timelines subject to State agency
                                    Conservation Act – Nature Refuge).         & legislative requirements.

                                    Note: Minimum 12-18 months to
                                    complete process for a Nature Refuge
                                    declaration and many years for higher
                                    order protected tenure.
                                    Evaluation of applications for Voluntary   Monthly
                                    Conservation Agreements (through
                                    Environment Levy Working Group)
                                    General enquiries                          Generally within 5 business days
                                                                               but varies depending on nature of
                                                                               request and level of assessment
                                                                               and decision making required.
Environmental Recognition (incl. Noosa Biosphere Reserve designation)
[Activities include development of new and management of existing environmental recognition designations and
specifically the monitoring of Noosa Biosphere Reserve Foundation Funding Deed requirements, managing
Council’s registered Noosa Biosphere Reserve trademarks and Intellectual Property matters and relationship
management with the Noosa Biosphere Reserve Foundation (NBRF)].

Scheduled activities                Man and the Biosphere designation.         Periodic review - every 10 years,
                                                                               completed in 2018. Preparation
                                                                               work being undertaken for
                                                                               submission in 2027.
                                    NBRF Annual Report / Audited               Annual report to Council
                                    Financial Statements
                                    NBRF Progress reporting                    Quarterly (updates on projects)

Reactive work                       General enquiries                          No defined level of service.
                                                                               Generally response provided
                                                                               same business day or within 5
                                                                               business days.

Zero Emissions (organisational carbon reduction) program
[Activities include review of strategy, implementation of associated action plans, policies and business tools and
procedures, recalculation of Council’s carbon footprint, development and implementation of an offset strategy,
employee behaviour change initiatives as well as sharing ideas and information with community groups]

Scheduled activities                Review of the Organisation Zero            Every 2 years
                                    Emissions Strategy                         To be undertaken in early 2020

                                    Implementation of Zero Emissions           Quarterly updates included in
                                    Action Plan (2017-2020)                    departmental reporting to Council;
                                                                               and as part of the program’s
                                    Note: Plan includes ongoing activities     annual reporting to Council.
                                    as well as special projects.

                                    Review of Action Plan                      Annual

                                    Recalculation of Council’s carbon          Annual
                                    footprint (Scope 1, 2 & 3 activities)

                                    Assessment of progress against targets     Annual

                                    ZEN Project Control Group Meetings         Two monthly
                                    (internal)


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