2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

        Overall Council Performace - Direct Questioning
                                                                                         Very Good
                                    Very Poor                Don't Know
                                                                                            5%
                                       2%                       1%
            Poor                                                                Not Applicable
             5%                                                                      0%




                        Fair Only
                          32%                                                         Good
                                                                                      55%




The Sample as a Whole – Direct Questioning

The result for this survey is 3.57 (3.79 in 2019 and 3.82 in 2017) , which is lower than the result
in these previous surveys.

A mean score of 3.57, translates to three quarters of respondents viewing Council’s
performance as ‘good’ (55%) and ‘very good’ (5%). It is also 71.4% (compared to 75.8% in 2019
and 76.4% in 2017) of the ‘Optimum’ score of 5 which means that Council is generally viewed
as being effective in delivering services to the community.


             Ratings - Non-partcipants in survey
                                    Don't Know                       Not Applicable
                   Very Poor           0%                                 0%
                      8%          Poor
                                   8%                                   Very Good
                                                                           8%


                      Fair Only
                        28%



                                                                              Good
                                                                              48%




‘Non-participants’ in the Survey

Those not prepared / unable to do the survey, but prepared to give a rating, have given a higher
rating of 3.40 (4.04 in 2019 and 3.86 in 2017).




Noosa Customer Satisfaction Survey 2021          MARKET FACTS (QLD) PTY LTD                          12