Original source · versioned page text
2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
Qualities of Council Theme
Function/Responsibility Examples/Clarification
Elected Council (as a whole) Provides leadership & direction for the community, even-
handed, responsive, open & honest
Councillor(s) you deal with Reliable, dedicated, knowledgeable, helpful, readily accessible
Managerial & Supervisory Officers Skilled & capable leaders and managers in control of their
responsibilities and their staff
Outdoor Workers Competent, effective, efficient, get things done
Indoor Staff Accessible, courteous, helpful, believe in achieving solutions,
effective, efficient, knowledgeable
Weighted Performance Index (in order of Importance)
Table 6 – Weighted TPI Qualities of Council
Theme 5 2021 Survey
Qualities of Council Importance Performance Performance
Means Means Indexes
Quality of Elected Council 4.49 3.67 73.4%
Managerial & Supervisory Officers 4.42 3.65 73.0%
Quality of Councillor(s) Dealt with 4.36 3.53 70.5%
Quality & Performance of Indoor Staff 4.13 3.79 75.8%
Quality & Performance of Outdoor
4.10 3.76
Workers 75.1%
MEANS 4.30 3.68
Total Performance Index 73.54%
The 2021 weighted Total Performance Index (TPI) for Qualities of Council is 73.54% (75.75% in
2019 and 76.03% in 2017).
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 20
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalSearchable page text hides email addresses. Original files are unchanged and may show email addresses.