2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                                   Stage I                   FIRST CONTACT
Good morning/ afternoon/ evening, my name is ............ from Market Facts, the Queensland Market Research
Company, and I'm ringing on behalf of the NOOSA SHIRE COUNCIL. We're conducting a survey about the sorts of
services people expect from their local council and how well they feel the council is doing its job... Are you a
permanent resident of your local area, aged 18 years or over? (IF NO, ASK FOR SOMEONE ELSE WHO IS)

1(a)     Are you normally fairly interested in discussing local government issues and expressing an opinion about
         them?
                                   Yes                                  1     [GO TO 2]
                                   No                                   2     [GO TO 1(b)]
                                   Maybe / Don’t Know/ Not Sure         3     [GO TO 1(b)]
         Refuses interview                (TERMINATE, TALLY BELOW AND RECORD ON CALL SHEET):



 (b)     Would you be prepared to express an opinion about the sorts of services you expect from your local council?
                          Yes          1 [GO TO 2]                            No       2    [GO TO 4]

2(a)     Are you an employee of your local council?
                                Yes            1                                   No       2       [GO TO 4]

 (b)     Do you feel able to judge how well the local council is doing its job?
                                Yes            1                                   No       2       [GO TO 4]

 (c)     Have you been living in this area for at least a year?
                                Yes            1                                   No       2       [GO TO 5]

Well, we'd be grateful if you would take part in our survey... It involves our posting to you some information on the
different types of Council services and then ringing you again to get your opinions of your Council's performance...

3        Are you prepared to take part?
                Yes             1         [GO TO Stage 2 of this Screener]
                No              2         [GO TO 5]

4        Have you been living in this area for at least a year?
                                Yes                   1                            No           2

5      Well if you were asked to give your local council a rating on how well they are carrying out their responsibilities
       and delivering the services they are supposed to, would you give them a 5 for ‘very good’, a 4 for ‘good’, a 3 for
       ‘fair only’, a 2 for ‘poor’ or a 1 for ‘very poor’? (TALLY STROKE THE RATING IN THE RELEVANT BOX) THANK
       AND TERMINATE CONTACT

        5
        4
        3
        2
        1
        Cannot Judge

 THANK, AND TERMINATE CONTACT




Noosa Customer Satisfaction Survey 2021
MARKET FACTS (QLD) PTY LTD                                65